Whether on-site at the customer or on the way from one job site to the next: With the mobile solutions of NEO Mobile, technicians have all customer, order and machine data in view at all times and can play feedback back into SAP in real time. In this way, materials can be ordered ad hoc and field service and maintenance orders can be solved on a case-by-case basis.
NEO Mobile is considered THE mobile solution for technicians. It impresses with its simple operation and customizable interface.
If there is a last-minute schedule change, the technician receives a push notification. This function ensures a direct line between the dispatcher and the technician and provides a flexible service or maintenance process.
In addition to shortened deployment times and optimized material management, the technician benefits above all from the simple and fast operation of NEO Mobile thanks to the customizable user interface based on state-of-the-art UI/UX.
NEO Mobile integrates innovative technologies, such as voice control, intelligent image recognition, augmented reality, etc. In this way, it makes the advantages of digitalization available to users and makes their everyday work easier.
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With the help of augmented reality and remote service, you can now ensure the highest level of expertise in every operation and thus increase your first-time-fix rate. NEO Expert Service gives your technicians access to the knowledge of experienced in-house experts. Communication takes place via data glasses by displaying manuals, circuit diagrams, etc., as well as a chat and video function. With NEO Expert Service you increase your productivity and can secure expertise in the company.
Remote service
Phone: +49 731 1551783
Mail: gertrud.kleinert@axians.de
