NEO Mobile Techniker mit Tablet

NEO Mobile: The technician's digital assistant

Field service excellence and mobile maintenance with the leading solution on the market. simple. better. do.
simple. better. do.

Field Service has never been easier

Whether on-site at the customer or on the way from one job site to the next: With the mobile solutions of NEO Mobile, technicians have all customer, order and machine data in view at all times and can play feedback back into SAP in real time. In this way, materials can be ordered ad hoc and field service and maintenance orders can be solved on a case-by-case basis.

NEO Mobile is considered THE mobile solution for technicians. It impresses with its simple operation and customizable interface.

Advantages of NEO Mobile at a glance

Techniker am Steuer mit Tablet Navigation
Flexible planning thanks to direct communication

If there is a last-minute schedule change, the technician receives a push notification. This function ensures a direct line between the dispatcher and the technician and provides a flexible service or maintenance process.

Hand mit Smartphone
Simple operation through state-of-the-art UI/UX

In addition to shortened deployment times and optimized material management, the technician benefits above all from the simple and fast operation of NEO Mobile thanks to the customizable user interface based on state-of-the-art UI/UX.

Techniker mit Tablet von hinten
Integration of smart technologies

NEO Mobile integrates innovative technologies, such as voice control, intelligent image recognition, augmented reality, etc. In this way, it makes the advantages of digitalization available to users and makes their everyday work easier.


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Mobile Solutions

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Mobile customer service with real-time data
NEO Mobile allows your technician to easily access SAP data in real time. This means that all order and message data can be recorded on site, stock levels can be queried, master data can be changed and audit-proof signatures can be processed. Features such as push messages or live video support direct communication between technician and dispatcher. With NEO Mobile, you design your service calls efficiently, secure your data quality and ensure demonstrably satisfied customers.
Mobile customer service
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Error-free data in maintenance
With NEO Mobile, you can map your maintenance on the move in online and offline scenarios. All important information is available to your maintenance staff on the terminal of their choice directly at the machine. The risk of transmission errors is reduced to a minimum. Direct data access also increases the throughput time of your maintenance processes. For example, NEO Mobile also depicts intelligent spare parts management via image recognition and the automatic retrieval of stock levels.
Mobile maintenance

Remote Service: Virtual on-site support

With the help of augmented reality and remote service, you can now ensure the highest level of expertise in every operation and thus increase your first-time-fix rate. NEO Expert Service gives your technicians access to the knowledge of experienced in-house experts. Communication takes place via data glasses by displaying manuals, circuit diagrams, etc., as well as a chat and video function. With NEO Expert Service you increase your productivity and can secure expertise in the company.

Remote service
Techniker von vorne mit AR-Brille

NEO Suite references

Belimed Logo

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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Hoermann Logo

100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz Logo

FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Logo von Staedtische Werke Magdeburg

Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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Do you have any questions?

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.

Phone: +49 731 1551783

Gertrud Kleinert