AR Worker

Use Remote Guidance to visually connect with experts, technicians and end users worldwide. Self Guidance allows your technicians to visualize useful knowledge directly on devices and equipment. simple. better. guide.

simple. better. guide

NEO AR Worker - the Augmented Reality Assistant

The NEO AR Worker is the digital augmented reality assistant for the technician. It provides visual support for data provision and data acquisition directly at the plant or on site.

With NEO AR Worker, your technicians can connect live directly with an expert and get remote visual support to solve problems via augmented reality.

Advantages of Augmented Reality at a glance

Higher productivity and better first-time-fix rate

In times of skills shortages, the NEO AR Worker supports in-house technicians and subcontractors on site. This ensures fewer second trips and improves productivity.

Better occupational safety and optimum process reliability

An AR-supported inspection or walk-through precisely tells the technician the sequence of the individual work steps. This reduces the risk of errors and improves occupational safety.

Cost reduction and higher customer satisfaction

Support from NEO AR Worker can save companies up to 30 percent in time and costs. In addition, the AR application improves plant availability and ensures higher customer satisfaction.

Screenshots of the AR Worker

NEO Augmented Worker Screenshot; Analyse Pumpe

NEO Augmented Worker Screenshot: Brauchen Sie Hilfe

NEO Augmented Worker Screenshot Erkennung Pumpe

NEO Augmented Worker Screenshot digitaler Assistent

NEO Augmented Worker Screenshot Check-in

NEO AR Worker - Main Features

Technician guide

Step-by-step instructions for inspections, walk-throughs, maintenance, measurement document recording, etc.

Remote service

The expert remotely supports the technician or customer on site via the AR application (also possible StandAlone - without SAP).

Knowledge Base

The NEO AR Worker supports the technician with documents, service cases, machine documentation, etc.

Virtual trainings

The AR application also makes it quick and easy to train new colleagues or subcontractors.

Fade in warnings

Safety instructions improve work safety and prevent accidents.

Translation software integration

This means that international colleagues can also be integrated into the application.

Mit dem Laden des Videos akzeptieren Sie die Datenschutzerklärung von YouTube.
Mehr erfahren

Video laden

YouTube immer entsperren

Test NEO Mobile now for free!

The digital assistant for your technicians
Easy operation with SAP Fiori
Fast and more efficient processes for customer service and maintenance

Test free of charge

Technical specifications

Stand-alone solution

NEO AR Worker can be used as a stand-alone solution as an app for the NEO Mobile Client or SAP integrated.

Technical support

Two versions – one for the technician and one for the expert – are required for remote expert technical support.

NEO Suite references

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

Go to reference

100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

Go to reference

FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

Go to reference

Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

Go to reference

One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

Go to reference

At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

Go to reference

Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

Go to reference

The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

Go to reference

Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

Go to reference

Do you have any questions?

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.

Phone: +49 731 1551783
Mail: gertrud.kleinert@axians.de