Techniker mit AR Brille im Einsatz

AR Worker

Use Remote Guidance to visually connect with experts, technicians and end users worldwide. Self Guidance allows your technicians to visualize useful knowledge directly on devices and equipment. simple. better. guide.
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NEO AR Worker - the Augmented Reality Assistant

The NEO AR Worker is the digital augmented reality assistant for the technician. It provides visual support for data provision and data acquisition directly at the plant or on site.

With NEO AR Worker, your technicians can connect live directly with an expert and get remote visual support to solve problems via augmented reality.

Advantages of Augmented Reality at a glance

Axians AR Worker
Higher productivity and better first-time-fix rate

In times of skills shortages, the NEO AR Worker supports in-house technicians and subcontractors on site. This ensures fewer second trips and improves productivity.

AR im Einsatz
Better occupational safety and optimum process reliability

An AR-supported inspection or walk-through precisely tells the technician the sequence of the individual work steps. This reduces the risk of errors and improves occupational safety.

AR mit Smartphone
Cost reduction and higher customer satisfaction

Support from NEO AR Worker can save companies up to 30 percent in time and costs. In addition, the AR application improves plant availability and ensures higher customer satisfaction.

Screenshots of the AR Worker

NEO AR Worker - Main Features

Icon Techniker Anleitung
Technician guide
Step-by-step instructions for inspections, walk-throughs, maintenance, measurement document recording, etc.
Icon remote Service
Remote service
The expert remotely supports the technician or customer on site via the AR application (also possible StandAlone - without SAP).
Icon Knowledge Base
Knowledge Base
The NEO AR Worker supports the technician with documents, service cases, machine documentation, etc.
Icon virtuelle Schulungen
Virtual trainings
The AR application also makes it quick and easy to train new colleagues or subcontractors.
Icon Warnungen
Fade in warnings
Safety instructions improve work safety and prevent accidents.
Icon Übersetzungssoftware
Translation software integration
This means that international colleagues can also be integrated into the application.

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Technical specifications

NEO AR Worker can be used as a stand-alone solution as an app for the NEO Mobile Client or SAP integrated.

Two versions – one for the technician and one for the expert – are required for remote expert technical support.

NEO Suite references

Belimed Logo

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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Hoermann Logo

100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz Logo

FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Logo von Staedtische Werke Magdeburg

Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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Do you have any questions?

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.

Phone: +49 731 1551783

Gertrud Kleinert