There is a whole range of providers and solutions on the market today for the digitization of maintenance and customer service processes. Customers can expect to map the necessary functions using standard software and thus save themselves time-consuming implementation projects.
However, providers of cloud solutions in particular, which are generally more standardized and less customizable than on-premise solutions, face the challenge of mapping the functional scope of as many customers as possible in a uniform manner. This very far-reaching type of standardization has the following advantages in addition to those mentioned for the implementation of more complex requirements Disadvantages for customers:
- Lack of adaptability: Standard software is usually developed for a broad user base and does not always meet the specific requirements of a company. It can be difficult to make customizations to meet specific business processes or requirements.
- Superfluous functions: Standard software often contains functions that are not relevant for certain companies or industries. This can make user interfaces cluttered and confusing, which can lead to inefficient use of the software.
- Limited scalability: Standard software is often designed for use in small to medium-sized companies. As a company grows or changes, standard software may no longer be sufficient to meet increased demands. In such cases, expensive and time-consuming customizations or switching to another software solution may have to be considered.
Restrictions on integration: Standard software often has to be integrated into an existing IT infrastructure. Compatibility problems can arise, especially if the standard software does not have open interfaces or does not work well with other systems. This can lead to increased development effort and additional costs.
