NEO Mobile: Experience Field Service Excellence

All important information for the service technician on the road - from customer to machine to application data.

simple. better. work

Mobile customer service with NEO Mobile

Deliver high-quality field service with our mobile field service solution NEO Mobile. The digital assistant provides your technician on the road with all important information on the end device of his choice – whether customer, operation or machine data. Mobile order processing and documentation increases the productivity of your service teams.

Intelligent spare parts management that provides a “view into the warehouse”, push messages for easy communication and context-sensitive voice control simplify the daily routine of your technicians.

Advantages for mobile customer service at a glance

Better quality of service

Mobile access to all order, asset and customer data facilitates order processing and improves first-time-fix rates and customer satisfaction.

More efficient service processes

Seamless integration into the SAP system and into digital resource planning accelerates and optimizes the entire service process and shortens billing cycles.

Axians Techniker vor Transporter mit Tablet

Higher data quality

The digital capture of data on site saves manual post-processing and avoids media disruptions. Validations prevent incorrect entries.

Screenshots from NEO Mobile

NEO Mobile Screenshot von Einsatzdetails

NEO Mobile Screenshot von Einsatzvorschau

NEO Mobile Screenshot von mobiler Checkliste

NEO Mobile Screenshot von Auftrag anlegen

Key features for mobile customer service

Mobile order processing

All details about the order, the plant and the customer as a representation on a map, in an overview list or in the calendar.

Checklists

Digital mapping of forms, recording of inspection lots, inspection characteristics and measurement documents

Material logistics

Reservations/planned material, unplanned material consumption, stock overview

Feedback

Recording of working times, travel times, distances and flat rates (activity types) as well as time recording of teams

Service reports

Digital service report signed by customer and technician, creation of final report as PDF

Self-scheduling and order creation

Independent self-scheduling on the basis of a pool requirements list visible throughout the team, creation of new orders on site

Requirements of various stakeholders

Different actors are involved in the service process, they all have different requirements.

Your customer is at the center of your efforts. He expects 24/7 ability to contact him as well as quick feedback.
The technician needs all the necessary information on customers, assignments and machines while on the road.
For the dispatcher, an overview of the complete service process is indispensable.
Sub-service providers integrated into the service process also need access to certain information.

We have developed NEO Mobile for these requirements and customized it for specific users.

Test NEO Mobile now for free!

The digital assistant for your technicians.
Easy operation based on state-of-the-art UI/UX
Fast and more efficient processes for customer service and maintenance

Test free of charge

Technical specifications

Cross-system

Whether Windows, Android, iOS, offline, online or hybrid – NEO Mobile supports all device classes and scenarios.

Based on state-of-the-art UI/UX

The user-friendly mobile look and feel can be adapted to your requirements and processes at any time.

Offline capable

NEO Mobile is completely offline capable. At locations without a cellular connection, the data is stored on the mobile device and synchronized in the background when there is a wireless connection again.

Security

At all times, order data and customer data are encrypted and stored securely on the mobile device.

NEO Suite references

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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Do you have any questions?

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.

Phone: +49 731 1551783
Mail: gertrud.kleinert@axians.de