The mechanical and plant engineering industry is in a state of flux. Customers expect ever better service and more digital inclusion. Customer service is also becoming increasingly important within the company itself, as it is becoming more and more important as a competitive differentiator and can also be a reliable source of continuous revenue and stable margins.
To do this, you should optimally position your customer service, because this is the only way to achieve high customer satisfaction and attractive returns at the same time. With NEO Suite, you get a whole set of preconfigured processes for modern service handling. The flexible expansion concept allows you to shape your individual service process and thus gain an edge over the competition.
