NEO Suite: The solution for your maintenance and service process

With our NEO Suite, we map the entire end-to-end process without media breaks. simple. better.
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NEO Mobile Techniker mit Tablet

NEO Mobile: The digital assistant for your mobile technicians

With NEO Mobile, technicians have all customer, order and machine data in view at all times and can play feedback back into SAP in real time.
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Experience 360° Service and Maintenance Management with Axians NEO Suite

With our NEO Suite, we offer a holistic service and maintenance management solution in which we intelligently link all the players involved in the process – including technician, dispatcher, customer, sub-service provider and machine. The deep SAP integration makes NEO Suite an end-to-end solution that integrates directly into the SAP system world without redundancy.
NEO Mobile
Next generation field service.
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NEO Schedule
The right resources, in the right place, at the right time
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NEO Predict
Predictive maintenance with IoT
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NEO Expert Service
Virtual on-site support for technicians and customers
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NEO Service Portal
Information, communication & customer retention around the clock
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More about NEO Suite

Mobile customer service

In our case study “Mobile Customer Service Solution for Mechanical Engineering”, you will learn how to find the right project methodology for the implementation of your technician solution and how the NEO Mobile Suite facilitates the daily work of your technicians.

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SAP-based scheduling

“Digital service champions are characterized, among other things, by the fact that they are almost always aware of the availability of their technicians and this is also digitally mapped in their order management systems.” This is what the management consultancy BearingPoint writes in its current study on digitalization in technical service.

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NEO Mobile on film

Whether on-site at the customer or on the way from one job site to the next: With NEO Mobile, technicians have all customer, order and machine data in view at all times and can play feedback back into SAP in real time.

These reasons speak for the NEO Suite

100% INVESTMENT SECURITY for the next 10 years....
Regular adjustments to new SAP releases are already integrated in the software maintenance. True multi-platform approach: You use the same application on all devices and operating systems. Our NEO Suite is based exclusively on the well-known industry standards OData, HTML5 and OpenUI5. MAXIMUM USER ACCEPTANCE...
Thanks to the optimized UI/UX, use cases can be completed in just a few clicks. We increase satisfaction through maximum performance of our solution and the ability to easily map non-standard processes.
We work directly on the SAP CloudPlatform: While you have to use middleware with other providers, with us you save the costs for superfluous data replication and support.

What our customers say about NEO Suite

Electrical engineer, FairNetz GmbH

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You want to stay up to date?

We inform you about current trends, events, product news and Co. from the area of service and maintenance.

Registration for NEO Info Service
NEO Suite useresworldwide
Data transmission in seconds: Mobile maintenance for network operators
Fairnetz Firmensitz
NEO Mobile ensures efficient processes
Techniker am Auto
Viessmann is accelerating its technical customer service worldwide.

Axians NEO in figures


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NEO Suite users daily

Get to know us!

We at Axians NEO Solutions & Technology GmbH are a young, dynamic team of competent developers, supported by numerous colleagues in sales, marketing and back office.

Stefan Labenski
Alexander Wassiltschenko
Stefan Westermayr
Wolfgang Röckelein
Maria Heinemann
Stefan Labenski

Stefan Labenski

Managing Director Axians NEO Solutions & Technology GmbH
In addition to his role as Managing Director, Stefan Labenski is primarily responsible for driving product and innovation management at Axians NEO Solutions & Technology GmbH. In doing so, he focuses significantly on optimizing customer service and maintenance operations. The focus of his work is the continuous further development and optimization of the NEO Suite with its seven modules.
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Alexander Wassiltschenko

Alexander Wassiltschenko

Business Area Manager Customer Service Solutions
Alexander Wassiltschenko is responsible for the Customer Service Solutions portfolio at Axians NEO Solutions & Technology GmbH. He has been involved in the optimization of SAP-based customer service/maintenance processes through the use of deployment planning solutions and mobile applications for more than 20 years. Other topics include process optimization in customer service, profitability analyses of service solutions, and the use of artificial intelligence in service processes.
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Frank Tompke

Head of Projects and Products, SAP Consulting & Solutions
In his role as Product Owner, Frank Trompke is responsible for the development of the NEO Suite solution for mobile customer service and maintenance - NEO Mobile. Years of experience as a project manager together with the latest SAP technologies shape his profile. His goal: maximum acceptance of NEO Mobile by your users.
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Stefan Westermayr

Stefan Westermayr

Team Leader SAP Consulting & Solutions
As an SAP EAM consultant, Stefan Westermayr has been supporting mobile maintenance projects across all industries for over 15 years. He is team leader for SAP Consulting & Solutions and is intensively involved with optimization potentials for maintenance and service processes of customers in asset-intensive industries through new digital approaches.Furthermore, his focus is on technical and strategic consulting for customer service and asset management processes in the context of S/4HANA and SAP intelligent Asset Management.
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Wolfgang Röckelein

Dr. Wolfgang Röckelein

SAP Senior Architect, Product Development
Dr. Wolfgang Röckelein is a senior software architect at Axians NEO Solutions & Technology GmbH, where he is involved in the development of NEO Suite components and in customer projects on customer service and asset management processes. He has been doing professional software development on a national and international scale since 1983, including over 20 years as a full-stack developer/architect of mobile workforce management systems and 15 years in the SAP environment.
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Maria Heinemann

Maria Heinemann

Team Leader Project Management
Maria Heinemann joined Axians in 2022, leading the project management team as well as customer projects on NEO Suite solutions. With years of experience in customer service, sales and project management, she strikes the perfect balance of communication and organization. In her role as process owner for quality management, she creates structures for the agile processes. Maria Heinemann is certified as a project manager and Scrum Master. She has gained her professional expertise in various sectors of industry and has thus been working with different SAP modules for more than ten years.
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