NEO Schedule: Planning tool for your resources

The tool for efficient resource planning based on SAP. simple. better. plan.

simple. better. plan.

NEO Schedule - fast and easy deployment planning

NEO Schedule is our powerful deployment planning solution that enables your operations planners in field service and maintenance to efficiently plan orders, schedules, and projects, track progress, and respond quickly to schedule deviations.

The solution supports manual shift planning via drag & drop, system-calculated planning proposals, and fully automated scheduling of order quotas. NEO Schedule automatically takes into account important criteria in resource planning, such as qualification fulfillment, material availability or travel times. Our scheduling solution can be integrated into SAP ERP on a turnkey basis and is extremely user-friendly. With NEO Schedule, you can plan your resources more efficiently and transparently with less time investment.

Advantages of NEO Schedule at a glance

Transparency

With NEO Schedule Fiori apps, you always have a real-time overview of what’s happening underground, so you can make better decisions and react accordingly.

Higher first-time-fix rate

By optimizing deployment planning, you can improve the first-time resolution rate of technicians by up to 50% and ensure that deadlines are met even in overload situations through realistic planning.

Lower costs

The tool-supported deployment planning saves time in scheduling, shortens travel times and increases the productivity of the technicians.

NEO Schedule - A look at the SAP Fiori user interface

NEO Schedule - main features of the scheduling system

Demand table

All tasks to be scheduled are clearly displayed in the requirements table. Important information, such as overdue dates, is color-coded. Complex data, such as target/actual deviations or the progress of implementation, are easily displayed as mini-graphs.

Dynamic planning board

The planning board shows at a glance the availability and utilization of teams and individual resources in the various areas. Without delay, you can seamlessly zoom between a daily schedule to a yearly schedule.

Planning map

The planning map shows locations of resources, open needs, and deployments. Customer-specific requirements can also be visualized. Travel routes are displayed as road routes or as the crow flies. Open requirements can be planned simply by dragging and dropping them onto an existing tour or resource.

Dynamic route planning

NEO Schedule automatically calculates the optimal routes taking into account travel times and fixed dates.

HR Integration

The integration of employee master data in SAP, such as qualifications, addresses, and working time and shift information, eliminates the need for redundant maintenance of personnel and time data.

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Technical specifications of the deployment planning

Interfaces

NEO Schedule can integrate requirements from SAP PM, SAP CS, SAP S4/HANA Service, C/4 Service Cloud and SAP PS in the standard. Personnel information, such as availabilities, shift schedules, absences and qualifications, can be integrated from SAP HCM and from ATOSS.

Scalability and customizability

NEO Schedule includes a comprehensive extension concept that allows extensions to be made to the integration interfaces, the application logic and also the user interfaces without losing the release upgrade capability.

Infrastructure

On-Premise: NEO Schedule – consisting of Fiori frontend and ABAP backend – is installed and operated directly in the customer’s own SAP system (SAP ECC and S/4HANA).
Hybrid: The NEO Schedule frontend (consisting of SAP Fiori apps) is installed in the SAP BTP, while the backend part is installed and operated in the customer’s SAP system. This variant is useful if external parties are to access the shift planning (e.g. external subcontractors).
Cloud: NEO Schedule – consisting of frontend and backend – is completely installed and operated in SAP BTP. The advantages here are availability via public networks and backend-independent operation, e.g., the ability to use the same network for different applications. for a multibackend scenario where different systems are integrated.

NEO Suite references

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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Do you have any questions?

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.

Phone: +49 731 1551783
Mail: gertrud.kleinert@axians.de