Techniker in Monitoring-Raum

Maintenance Software

Maintenance software digitizes and optimizes the processes used by companies to maintain their own plant and machinery. Its scope includes inspection, maintenance and repair of equipment, vehicles, machinery and other assets.

Maintenance software components

Maintenance software consists of a job planning or scheduling tool like NEO Schedule and a mobile solution or app like NEO Mobile for maintenance workers.

The maintenance planners use the scheduling software to plan the orders for the maintenance staff.

The maintenance staff receive their orders on their smartphone, tablet or laptop via the mobile solution or app. This contains all the necessary information about the order. After they have completed the maintenance or repair, they document their work in the app. This data is then transferred to the back end, where it may be checked, further processed and archived.

Techniker mit Smartphone Zählerablesung

In addition to the two main components of the deployment planning and mobile solution, there are other modules that complement the maintenance process and can map it digitally from end to end.

These include, for example, augmented reality applications and modules we NEO Remote Service and the AR Worker support maintenance staff on site with virtual instructions or experts from a distance.

Dashboard modules such as NEO Insight provide analyses of the data collected by the maintenance staff and thus enable maximum transparency of machine conditions, processes and productivity. This provides decision-makers with an optimal basis for their capacity and resource planning.

Techniker an elektrischer Leitung

Advantages of maintenance software

Maintenance software offers various potential benefits. These relate to planning processes, the execution of maintenance activities or downstream processes. These include:

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Better resource management
The use of maintenance planning tools such as NEO Schedule enables employee assignment based on location and skill level. This improves the utilization rate.
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Reduced equipment downtime
Mobile maintenance solutions such as NEO Mobile notify technicians and provide them with the necessary information to minimize the duration of a plant outage.
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More efficient planning and organization
More efficient planning of maintenance activities minimizes downtime, this includes in particular maintenance planning and the use of checklists.
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By digitally mapping maintenance processes, they can be comprehensively documented and later traced. This is the basis for operational evaluations.
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Analysis and evaluation
The analysis and evaluation of maintenance processes reveals weak points in the process. The maintenance process can be controlled in a well-founded manner via an evaluation cockpit.
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Longer equipment life
Predictive maintenance solutions and regular maintenance prevent faults before they occur and thus extend the service life of plants.
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Networking of equipment and maintenance personnel
By equipping plants with sensors, it is possible to e.g. maintenance messages are triggered automatically by defining threshold values, which then initiate a technician intervention.

Industries for maintenance software

The industries for which the use of maintenance software is relevant are as diverse as the potential benefits of maintenance software. What they have in common, however, is the presence of a high number of assets, as well as movable or non-movable assets. These include:

  • Various manufacturing industries with a wide range of production equipment and machinery.
  • The Energy Supply, this concerns both utilities with e.g. large power plants and public sector operations with regional generation and a regional distribution network.
  • Telecommunications company with telecommunication networks, server and communication equipment.
  • In the industry Health and pharmacy with medical equipment and production facilities for the manufacture of medical products.
  • In the industry Transport & Logistics In the context of fleet maintenance such as trucks, aircraft or ships.
  • The real estate industry through facility management with regard to heating, ventilation or even air conditioning systems.
  • Mining company in the context of mining and transportation equipment.
  • Various companies construction industry as part of their fleet or mobile construction equipment.

Main functions of maintenance software

The functional areas of maintenance software can be mapped modularly via individual applications or platform-integrated. The functional areas include maintenance planning, the execution of maintenance processes, and the documentation and evaluation of resulting results.

Manage the worklist
Schedulers and maintenance planners take care of the receipt of orders from current malfunctions as well as the regular maintenance planning of entire plant sections.
Job planning
Schedulers and maintenance planners distribute orders such as maintenance, inspections and revisions to the maintenance staff, taking qualifications into account.
Processing and documentation
Maintenance staff receive all the necessary information about the job and the plant via mobile apps. They then document the execution of the job via the mobile app with working times, spare parts, logs and checklists.

Company size for maintenance software

The use of maintenance software can be beneficial for companies of all sizes. The decisive factor is which type of software is to be used in which maintenance context. A scheduling tool may be necessary, for example, when the scheduling process becomes unmanageable or inefficient, or when AI-based scheduling is intended to optimize the utilization of maintenance workers. A mobile application makes e.g. makes sense in the case of spatially separated plants, if a maintenance technician has a travel route and can thus take the necessary information about the plant with him digitally instead of in paper form.

NEO Suite references

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Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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