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Field service management and maintenance software for the chemical and pharmaceutical industry

The chemical and pharmaceutical industry faces several challenges in maintenance and field service. When selecting and implementing field service management and maintenance software, it is important to certain requirements and regulations must be taken into account.

These include Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP) and other industry-specific standards. The software should support these requirements and ensure that the processes comply with the applicable regulations.

Chemical and pharmaceutical products require the creation and management of Safety data sheets. Field service management and maintenance software should support the creation, updating, and management of SDS, including the management of chemical properties, risk assessments, and safety information.

In the chemical and pharmaceutical industry, the Quality assurance of crucial importance. The field service management and maintenance software should provide functions to plan, perform and document quality checks and inspections. This may include tracking test results, deviations, corrective actions, and audits.

The field service management and maintenance software should support the management of devices, plants and production lines support. This includes documentation of equipment information, maintenance histories, calibration data, and technical specifications. The software can also help with scheduling planned maintenance, tracking downtime and monitoring asset conditions.

The chemical and pharmaceutical industry requires efficient management of materials, raw materials and products. Field service management and maintenance software should provide inventory tracking, materials ordering, batch tracking, and expiration date monitoring. It can also assist with consumables management and traceability.

Digital field service management and maintenance software in the chemical and pharmaceutical industry

The NEO Suite offers chemical and pharmaceutical companies a comprehensive and end-to-end set of maintenance and technical customer service modules to help them meet stringent requirements and regulations. NEO Suite modules include:

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NEO Service Portal
The NEO Service Portal bundles customer requests, checks for redundant messages, is available around the clock for your customers, ensures a high quality of service requests and helps customers to help themselves through an integrated solution database.
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NEO Schedule
With NEO Schedule, your maintenance planners or dispatchers can schedule technicians or maintainers according to the required skills and availabilities. Subcontractors can also be easily integrated into the planning process.
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NEO Mobile
Through NEO Mobile, maintenance or service technicians receive already validated data and can report back their performed activities, according to established validation processes, via the mobile app. By using the mobile solution and accessing real-time data on asset, maintenance schedules, spare parts inventories and other, asset and maintenance critical data, maintenance staff and field technicians can make faster decisions to proactively or reactively respond to specific asset conditions.

Additional modules for data evaluation, predictive maintenance, and augmented reality applications can make a further contribution to supporting maintenance and technical customer service in the chemical and pharmaceutical industries.

Our industry experience in the chemical and pharmaceutical sector

NEO Suite is used by numerous medium-sized and large companies in the chemical and pharmaceutical industries for the maintenance of their own plants and machines as well as for customer service. Here you can find a selection of our references:

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Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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