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NEO Mobile: The technician's digital assistant

Mobile maintenance with the leading solution on the market. simple. better. make
simple. better. work.

Mobile maintenance with NEO Mobile

With NEO Mobile, our mobile solution for maintenance staff, you implement lean, automated processes. Instead of printing documents and archiving receipts, the technician uses his mobile device to move from one job to the next. On site at the machine, he accesses all the necessary data. The advantages are obvious: You reduce errors, increase your plant availability and save time and costs.

Mobile maintenance at its best: New technologies such as context-sensitive voice control, push messages, augmented reality-based maintenance instructions, or digital checklists and inspection records make the technician’s job easier. At the same time, they increase the reliability of documentation.

Advantages for mobile maintenance at a glance

Higher plant availability

Digital order processing with all information on the plant shortens repair times and downtimes. It thus ensures high plant availability and productivity in maintenance.

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More efficient maintenance processes

Seamless integration into the SAP system and into digital order planning accelerates and optimizes the entire maintenance process.

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Higher data quality

The digital capture of data on site saves manual post-processing and avoids media disruptions. Validations prevent incorrect entries.

Screenshots from NEO Mobile

Main features for mobile maintenance

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Mobile order processing
All details about the order and the plant as a representation on map, in overview list or in calendar
iIon Checkliste
Digital mapping of forms and maintenance logs, recording of inspection lots, inspection characteristics and measurement documents
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Material logistics
Reservations/planned material, unplanned material consumption, stock overview
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Recording of working hours and material, as well as time recording of teams
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Message management
Message system, pool messages, positions, object part, damage pattern, causes, actions
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Self-scheduling and order creation
Self-disposition based on a team-wide visible pool requirements list, creation of new orders on site.

Requirements of various stakeholders

The stakeholders integrated into the maintenance process have different requirements:

  • In the center is the production. The top priority is the efficient utilization of all plant and machinery.
  • Operational safety, cost optimization and legal regulations play a role for plant managers.
  • Maintenance planners and schedulers have requirements for quality and adherence to schedules.
  • For IH production coordinators, simple communication and approval processes are critical.
  • The maintenance staff must be able to view all operation and machine data at a glance and record feedback data while on the road.
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To meet these requirements, we have developed NEO Mobile and optimized it for maintenance.

Test NEO Mobile now for free!

  • The digital assistant for your technicians
  • Easy operation based on state-of-the-art UI/UX
  • Fast and more efficient processes for customer service and maintenance
Test free of charge

Technical specifications

Whether Windows, Android, iOS, offline, online or hybrid – NEO Mobile supports all device classes and scenarios.

The user-friendly mobile look and feel can be adapted to your requirements and processes at any time.

NEO Mobile is completely offline capable. At locations without a cellular connection, the data is stored on the mobile device and synchronized in the background when there is a radio connection again.

At all times, order data and customer data are encrypted and stored securely on the mobile device.

NEO Suite references

Belimed Logo

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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Hoermann Logo

100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz Logo

FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Logo von Staedtische Werke Magdeburg

Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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Do you have any questions?

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.

Phone: +49 731 1551783

Gertrud Kleinert