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Axians Techniker mit AR Brille

Remote Service: Expert knowledge on site

Use Remote Guidance to visually connect with experts, technicians and end users worldwide. Self Guidance allows your technicians to visualize useful knowledge directly on devices and equipment.
simple. better. guide.

Virtual support for the technician

The dynamics of technological developments and advancing digitization demand adjustments in the organization of work and in the qualification of skilled workers. Innovative technologies such as augmented reality and new forms of collaboration offer enormous potential to change the way people and machines work together, make processes more efficient in the long term, and build new digital business models in service.

With NEO Expert Service, you can provide documentation to your technicians via augmented reality or connect live with an on-site employee and solve problems remotely.

NEO Expert Service - Advantages at a glance

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Increasing productivity by increasing the first-time fix rate
The technician is immediately able to fix the problem.
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Expansion of the available service network
Faster response and availability for customers.
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Self service for customers
Direct access to expert knowledge for simple troubleshooting (e.g., instructions, checklists).
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No dependencies
To workforce with expert knowledge. Expensive training measures for new employees are no longer necessary.
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Technology as a tool in times of crisis
Remote services in the age of Corona.

Our offer: Test AR in service

You want to test our NEO Expert Service? For six weeks, we provide you with two mobile user licenses and the associated hardware. We set up the solution for you, train you and support your users during the test phase.

Price: 8.000 € plus VAT, incl. travel expenses

For more on our AR taster offer and more information on AR in service, check out our Quick Start.

 

NEO-Expert-Service Flyer

Main features

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Remote maintenance control
Review and acceptance of specified external audits.
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Customers Support
First-Level Remote Services for Customers.
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Knowledge Base
Documents, service cases, machine documentation and workflows.
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Connection of external and internal service providers
Service technicians who get access to expert knowledge.
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Remote assembly services
Support for installation services, acceptance and commissioning.
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Ticket Request
Create and manage tickets.

NEO Suite references

Belimed Logo

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.

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Hoermann Logo

100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, Hörmann can nevertheless easily meet the requirements.

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FairNetz Logo

FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.

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DB

Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.

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koenig-neurath

One of the key success factors of König + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.

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Loewen_Entertainment

At LÖWEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.

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stadtwerke-bielefeld

Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.

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Viessmann

The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.

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Logo von Staedtische Werke Magdeburg

Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at Städtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.

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Do you have any questions?

Contact us!