Every company is unique in terms of its individual processes and structures.That is why we attach great importance to detailed consulting and the analysis of existing processes and requirements when it comes to digitalization and optimization in the field of field service management and maintenance.Together with our customers, we define the target processes and then plan the individual implementation with our project team.
Consulting for service and asset management and the NEO Suite
SAP process consulting in service and asset management
With our SAP process consulting for service and asset management, we support companies in optimizing their operating processes, increasing efficiency and improving customer satisfaction.Both technical and organizational aspects play an important role in this context.With its modules and solutions, SAP offers comprehensive tools for mastering the challenges of service and asset management. With our consultants, we offer SAP process consulting for the following areas:
We advise companies on the guidelines and requirements for setting up, implementing, maintaining and continuously improving an asset management system. The aim of these standards is to help companies maximize the value of their assets and minimize risks. The core processes play a central role in the effective management and utilization of corporate assets.
Integration aspects in systems and processes such as finance and controlling, materials management and procurement, HR, production, quality management, sales: The planning, implementation and evaluation of maintenance and service assignments requires integration into other systems in which, for example, personnel data with qualifications are stored in order to schedule the right technician for a repair on a power line.
We advise and support our customers in the transformation of their systems to the latest generation of the SAP Business Suite, which offers simplified data modeling, real-time analytics and an improved user experience. In asset and service management, S/4HANA enables comprehensive integration and automation of processes that are crucial for the management and maintenance of physical assets and the provision of high-quality services. We advise and demonstrate the latest innovations and best practices and check the fit with the identified target processes.
The integration and migration of master data are critical processes for the success of ERP projects such as the implementation of SAP S/4HANA. They ensure that all business data is consistent, accurate and accessible for all relevant processes. Through careful planning, systematic execution and the use of suitable technologies, we support companies in overcoming the challenges of these processes and creating a solid database for their field service and maintenance processes.
SAP Fiori app extensions customize existing Fiori apps to provide additional functions that are specifically tailored to a company’s requirements. This can include customizing the user interface (UI), integrating additional data sources or extending the business logic. The advantage lies in the increased efficiency, improved user acceptance and seamless integration into the existing SAP landscape.
The integration of various sub-systems such as Geographic Information Systems (GIS) and Manufacturing Execution Systems (MES) is essential for companies in many industries to ensure a smooth flow of information and optimized business processes. Consulting and integrating workforce management solutions into these sub-systems is a complex task that requires expertise and experience. The integration enables a uniform and user-friendly interface for various company functions and thus supports efficiency and transparency throughout the company.
NEO Suite solution consulting
In addition to SAP process consulting, we also offer consulting for our NEO Suite solutions for the digitalization and optimization of field service and maintenance processes.
Our consultants have extensive knowledge from numerous NEO Suite projects and can therefore recommend the right NEO Suite-based solution for the respective customer problem.
The value of a software product is always measured by the benefits created from this software. Our NEO Suite product and solution consultants know exactly which NEO Suite solution we can use to respond to which customer problem in order to create the greatest possible benefit for the user and all other stakeholders. This applies to all process areas in maintenance and customer service, from the generation of a requirement to the planning of the order and the transition to mobile execution and the evaluation of the feedback data.
Our customers derive maximum benefit from the use of the NEO Suite solution if, at the end of the process, a corresponding key performance indicator system is developed and evaluated together with the management using the mobile data collected.
This can be used to derive important strategic decisions relating to organizational and cost structures or modernization measures for fault-prone systems.
Our consultants not only have knowledge of the NEO Suite products and typical processes, but also have access to special industry knowledge and can therefore implement the best possible industry solutions based on the Axians NEO Suite for our customers.