Techniker mit Phablet

Case study: Mobile customer service solution for the mechanical engineering industry

In our case study “Mobile Customer Service Solution for Mechanical Engineering”, you will learn how to find the right project methodology for the implementation of your technician solution and how the NEO Mobile Suite facilitates the daily work of your technicians.

In our practical example, we show how we were able to digitize customer service and thus increase the efficiency of its service processes by means of a project at a renowned medium-sized mechanical engineering company.

Before the introduction of the mobile service solution, customer inquiries were received by telephone and fault reports were forwarded to the technicians in paper form. In order to reduce this additional time and effort and to make the customer service processes as lean as possible, the machine manufacturer decided to introduce the NEO Mobile Suite (NMS).

Find out more about the individual project steps and the enormous practical advantages from which the machine builder benefits today.

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