In our NEO Suite expert blog, our experts report on current trends, best practices and related topics in the areas of field service management and maintenance.
News
How mobile solutions optimize technical field service
Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.
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News
How to optimize your first-time-fix rate
Find out what the first-time-fix rate is and how you can optimize the first-time-fix rate for more customer satisfaction and sales.
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News
Predictive Maintenance
Predictive maintenance can maximize system availability, extend machine service life and minimize maintenance costs.
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News
Field Service Management
More efficiency, productivity & customer satisfaction: Find out what Field Service Management is...
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News
How industrial augmented reality is revolutionizing service and maintenance
If you want to offer excellent service and reliable maintenance, you need the right expertise right...
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Our NEO Suite experts
Alexander Wassiltschenko
Business Area Manager Customer Service Solutions
Alexander Wassiltschenko is responsible for the Customer Service Solutions portfolio at Axians NEO Solutions & Technology GmbH. He has been involved in the optimization of SAP-based customer service/maintenance processes through the use of deployment planning solutions and mobile applications for more than 20 years. Other topics include process optimization in customer service, profitability analyses of service solutions, and the use of artificial intelligence in service processes.
alexander.wassiltschenko@axians.de
To the LinkedIn profile
Frank Tompke
Head of Projects and Products, SAP Consulting & Solutions
In his role as Product Owner, Frank Trompke is responsible for the development of the NEO Suite solution for mobile customer service and maintenance - NEO Mobile. Years of experience as a project manager together with the latest SAP technologies shape his profile.
His goal: maximum acceptance of NEO Mobile by your users.
frank.trompke@axians.de
To the LinkedIn profile
Stefan Westermayr
Team Leader SAP Consulting & Solutions
As an SAP EAM consultant, Stefan Westermayr has been supporting mobile maintenance projects across all industries for over 15 years. He is team leader for SAP Consulting & Solutions and is intensively involved with optimization potentials for maintenance and service processes of customers in asset-intensive industries through new digital approaches.Furthermore, his focus is on technical and strategic consulting for customer service and asset management processes in the context of S/4HANA and SAP intelligent Asset Management.
stefan.westermayr@axians.de
To the LinkedIn profile
Dr. Wolfgang Röckelein
SAP Senior Architect, Product Development
Dr. Wolfgang Röckelein is a senior software architect at Axians NEO Solutions & Technology GmbH, where he is involved in the development of NEO Suite components and in customer projects on customer service and asset management processes.
He has been doing professional software development on a national and international scale since 1983, including over 20 years as a full-stack developer/architect of mobile workforce management systems and 15 years in the SAP environment.
wolfgang.roeckelein@axians.de
To the LinkedIn profile
Stefan Labenski
Managing Director Axians NEO Solutions & Technology GmbH
In addition to his role as Managing Director, Stefan Labenski is primarily responsible for driving product and innovation management at Axians NEO Solutions & Technology GmbH. In doing so, he focuses significantly on optimizing customer service and maintenance operations. The focus of his work is the continuous further development and optimization of the NEO Suite with its seven modules.
stefan.labenski@axians.de
To the LinkedIn profile