{"id":11395,"date":"2025-11-06T10:55:05","date_gmt":"2025-11-06T09:55:05","guid":{"rendered":"https:\/\/www.neo-suite.de\/services\/service-sap-s-4hana\/"},"modified":"2025-11-14T16:17:19","modified_gmt":"2025-11-14T15:17:19","slug":"service-sap-s4hana","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/fr\/services\/service-sap-s4hana\/","title":{"rendered":"Service SAP S\/4HANA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]<div class=\"axi_keyvisual-slider js-keyvisual-slider\"><div class=\"swiper swiper-container\"><div class=\"swiper-wrapper\"><div class=\"axi_keyvisual-slider__item swiper-slide bg-gradient-zodiac\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"600\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px.png\" class=\"axi_keyvisual-slider__item__image\" alt=\"Beratung zu SAP S\/4HANA Service durch Axians\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px.png 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px-300x94.png 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px-1024x320.png 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px-768x240.png 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px-1200x375.png 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px-992x310.png 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website-Hero-Image_SAP-s4hana-service_1920x600px-480x150.png 480w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><div class=\"axi_keyvisual-slider__item__content\"><div class=\"ppi_row ppi_row-flex flex-align-center\"><div class=\"ppi_col-xs-12 ppi_col-lg-5 ppi_col-lg-push-1\"><div class=\"axi_keyvisual-slider__item__content__inner\"><div class=\"axi_keyvisual-slider__item__content__headlines\"><h1 class=\"axi_keyvisual-slider__item__content__headline h1\">Service SAP S\/4HANA<\/h1><span class=\"axi_keyvisual-slider__item__content__subheadline\">De SAP CS \u00e0 SAP S\/4HANA Service - faites \u00e9voluer votre service et offrez \u00e0 vos clients une v\u00e9ritable valeur ajout\u00e9e gr\u00e2ce \u00e0 des processus num\u00e9riques de bout en bout.<\/span><\/div><\/div><\/div><\/div><\/div><div class=\"axi_keyvisual-slider__item__overlay\"><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;bg-lightgrey&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column][vc_column_text]\ud83d\udca1 <strong>\u00c9ch\u00e9ances critiques<\/strong>: le support de SAP CS prend fin en 2027 | Mode de compatibilit\u00e9 disponible uniquement jusqu&#8217;en 2030 | Projets de migration n\u00e9cessitant 12 \u00e0 24 mois &#8211; Agissez maintenant ![\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_narrow_row&#8221;][vc_column][vc_column_text]Le support r\u00e9gulier de SAP Customer Service prendra fin d&#8217;ici 2027 et le mode de compatibilit\u00e9 expirera au plus tard en 2030. Les entreprises qui ne passent pas \u00e0 SAP S\/4HANA Service \u00e0 temps doivent s&#8217;attendre \u00e0 une augmentation des temps de r\u00e9ponse, \u00e0 des processus inefficaces et \u00e0 une baisse de la satisfaction des clients.\r\n\r\nProfitez de la migration n\u00e9cessaire pour moderniser fondamentalement vos processus de service et cr\u00e9er un avantage concurrentiel. SAP S\/4HANA Service est une solution logicielle ERP qui aide les entreprises \u00e0 automatiser et \u00e0 optimiser leurs processus m\u00e9tier. Elle offre un large \u00e9ventail de fonctionnalit\u00e9s con\u00e7ues pour r\u00e9pondre aux besoins des organisations de services.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Domaines cl\u00e9s de SAP S\/4HANA Service<\/h2><\/div>[vc_column_text]SAP S\/4HANA Service se concentre strat\u00e9giquement sur quatre domaines cl\u00e9s qui permettent une transformation holistique des services.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11187 alignnone\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_ICONS_SVG_01.svg\" alt=\"\" width=\"71\" height=\"200\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h3 class=\"h3\">Service technique<\/h3><\/div>[vc_column_text]Gestion des processus de service technique &#8211; de la planification \u00e0 la confirmation en passant par l&#8217;ex\u00e9cution.\r\n\r\n<strong>SC\u00c9NARIOS D&#8217;APPLICATION TYPIQUES :<\/strong>\r\n<ul>\r\n \t<li>R\u00e9parations en interne<\/li>\r\n \t<li>Gestion des services sur le terrain (Field Service Management)<\/li>\r\n \t<li>Planification de la maintenance<\/li>\r\n \t<li>Planification de l&#8217;intervention des techniciens<\/li>\r\n \t<li>Advanced Execution (le pont vers la maintenance)<\/li>\r\n \t<li>Int\u00e9gration dans la logistique<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11192\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_ICONS_SVG_02.svg\" alt=\"\" width=\"71\" height=\"190\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h3 class=\"h3\">Service commercial<\/h3><\/div>[vc_column_text]Gestion et contr\u00f4le des processus commerciaux li\u00e9s aux services &#8211; de la r\u00e9daction des contrats \u00e0 la facturation.\r\n\r\n<strong>SC\u00c9NARIOS D&#8217;APPLICATION TYPIQUES :<\/strong>\r\n<ul>\r\n \t<li>Gestion des contrats de service<\/li>\r\n \t<li>Gestion des abonnements<\/li>\r\n \t<li>Mod\u00e8les de facturation et strat\u00e9gies de prix<\/li>\r\n \t<li>Int\u00e9gration dans la comptabilit\u00e9 financi\u00e8re<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11202\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_ICONS_SVG_04.svg\" alt=\"\" width=\"71\" height=\"169\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h3 class=\"h3\">Planification des activit\u00e9s de service<\/h3><\/div>[vc_column_text]Planification strat\u00e9gique et d\u00e9veloppement du portefeuille de services sur la base d&#8217;indicateurs op\u00e9rationnels.\r\n\r\n<strong>SC\u00c9NARIOS D&#8217;APPLICATION TYPIQUES :<\/strong>\r\n<ul>\r\n \t<li>D\u00e9veloppement de strat\u00e9gies de service<\/li>\r\n \t<li>Gestion de la performance<\/li>\r\n \t<li>Analyses de portefeuille<\/li>\r\n \t<li>Innovation de mod\u00e8le d&#8217;entreprise<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11197\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_ICONS_SVG_03.svg\" alt=\"\" width=\"71\" height=\"178\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h3 class=\"h3\">Analyse des services<\/h3><\/div>[vc_column_text]\u00c9valuation analytique et optimisation continue des processus de service.\r\n\r\n<strong>SC\u00c9NARIOS D&#8217;APPLICATION TYPIQUES :<\/strong>\r\n<ul>\r\n \t<li>Aper\u00e7u des indicateurs de service<\/li>\r\n \t<li>Analyses bas\u00e9es sur les utilisateurs<\/li>\r\n \t<li>Indicateurs de performance<\/li>\r\n \t<li>Maintenance pr\u00e9dictive (Predictive Insights)<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Pr\u00e9sentation des fonctionnalit\u00e9s de SAP S\/4HANA<\/h2><\/div>[vc_column_text]\r\n\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1385 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-checkliste.svg\" alt=\"Liste de contr\u00f4le des ic\u00f4nes\" width=\"51\" height=\"258\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Gestion des exigences et des tickets<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1461 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-messbelegerfassung.svg\" alt=\"Ic\u00f4ne Saisie des documents de mesure\" width=\"51\" height=\"412\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Gestion des offres<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1427 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-techniker-anleitung.svg\" alt=\"Guide du technicien Icon\" width=\"51\" height=\"410\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Gestion des contrats de service<\/h5><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1391 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-rueckmeldungen.svg\" alt=\"Ic\u00f4ne R\u00e9actions\" width=\"51\" height=\"446\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Services r\u00e9currents<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1405 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-verschiedene-faktoren.svg\" alt=\"Ic\u00f4ne de diff\u00e9rents facteurs\" width=\"51\" height=\"349\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Gestion des commandes d&#039;abonnement<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1445 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-planungskarte.svg\" alt=\"Ic\u00f4ne - Carte de planification\" width=\"51\" height=\"438\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Gestion d&#039;actifs<\/h5><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1371 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-chemie-pharma.svg\" alt=\"Ic\u00f4ne Chimie et pharmacie\" width=\"51\" height=\"423\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Service en interne<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1415 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-verbindung-business-logiken.svg\" alt=\"Ic\u00f4ne Connexion Logiques d'entreprise\" width=\"51\" height=\"428\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Distribution de pi\u00e8ces d\u00e9tach\u00e9es<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1403 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-individuell-anpassbar.svg\" alt=\"Ic\u00f4ne personnalisable\" width=\"51\" height=\"420\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Service sur le terrain<\/h5><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1451 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-dashboard.svg\" alt=\"Ic\u00f4ne du tableau de bord\" width=\"51\" height=\"446\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Suivi et analyse<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Aper\u00e7u de la pratique<\/h2><\/div>[vc_column_text]Comment les entreprises parviennent-elles \u00e0 rendre leurs processus de service plus efficaces tout en am\u00e9liorant la satisfaction de leurs clients ? Dans cet exemple pratique, nous montrons comment une entreprise leader a mis en place avec succ\u00e8s SAP S\/4HANA Service &#8211; avec des r\u00e9sultats mesurables. D\u00e9couvrez les d\u00e9fis qui ont \u00e9t\u00e9 surmont\u00e9s, les solutions qui ont \u00e9t\u00e9 utilis\u00e9es et les avantages concrets qui en ont r\u00e9sult\u00e9. Laissez-vous inspirer et d\u00e9couvrez comment votre service peut \u00e9galement b\u00e9n\u00e9ficier des technologies SAP modernes.[\/vc_column_text]<div class=\"ppi_headlines\"><div class=\"topline\">Technologie solaire | Fournisseurs d&#039;\u00e9nergie<\/div><h4 class=\"h4\">Ritter Energie- und Umwelttechnik<\/h4><\/div>[vc_column_text]Le service client\u00e8le de Ritter Energie avait besoin d&#8217;un outil mobile de gestion des services sur le terrain qui fonctionne \u00e9galement hors ligne. De plus, l&#8217;ensemble de la structure organisationnelle devait pouvoir \u00eatre repr\u00e9sent\u00e9e, c&#8217;est-\u00e0-dire les services internes et externes.\r\nPour la solution compl\u00e8te, le mot d&#8217;ordre \u00e9tait : un seul syst\u00e8me, une seule base de donn\u00e9es de base. Le tout pour les clients, les installations, le mat\u00e9riel, les \u00e9quipements, etc.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h5 class=\"h5\">D\u00e9fi<\/h5><\/div>[vc_column_text]Logiciel externe avec interface de service web vers SAP R3 ERP. Peu d&#8217;informations \u00e9taient transf\u00e9r\u00e9es vers SAP et deux bases de donn\u00e9es devaient \u00eatre g\u00e9r\u00e9es. Les informations sur les services n&#8217;\u00e9taient pas disponibles dans toute l&#8217;entreprise. Probl\u00e8mes de rapprochement des stocks dans les entrep\u00f4ts externes et charge administrative \u00e9lev\u00e9e pour l&#8217;\u00e9quipe informatique SAP.[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5\">Solution<\/h5><\/div>[vc_column_text]La nouvelle solution est venue avec Axians NEO. Il s&#8217;agit d&#8217;un d\u00e9ploiement combin\u00e9 de S\/4 HANA avec S4 Service et de la mise en \u0153uvre du logiciel <a href=\"https:\/\/www.neo-suite.de\/fr\/solutions\/suite-neo\/planification-du-deploiement\/\">NEO Schedule<\/a> d&#8217;Axians pour la planification des interventions et <a href=\"https:\/\/www.neo-suite.de\/fr\/solutions-mobiles\/\">de NEO Mobile<\/a> pour les monteurs r\u00e9partis sur le terrain &#8211; deux modules de la suite NEO pour une gestion intelligente des services et de la maintenance \u00e0 360\u00b0.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h5 class=\"h5\">R\u00e9sultats<\/h5><\/div>[vc_column_text]\r\n<ul>\r\n \t<li>Processus enti\u00e8rement int\u00e9gr\u00e9s &#8211; des commandes de mat\u00e9riel aux retours de marchandises<\/li>\r\n \t<li>Environ 1 million de kilom\u00e8tres pour plus de 4 500 interventions par an<\/li>\r\n \t<li>Gestion des services mobiles hors ligne<\/li>\r\n \t<li>Collecte automatis\u00e9e des donn\u00e9es sur le terrain<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_quote\">\n        <div class=\"axi_quote__content\">\n        <div class=\"axi_quote__content__quote\"><p>Pourquoi choisir AXIANS comme partenaire dans ce projet ? Tout d'abord, nous avons assist\u00e9 \u00e0 une pr\u00e9sentation professionnelle associ\u00e9e \u00e0 beaucoup de comp\u00e9tence, d'ouverture et d'engagement sinc\u00e8re. En bref, l'alchimie \u00e9tait parfaite. De plus, le concept \u00e9tait tr\u00e8s conforme \u00e0 notre cahier des charges. La collaboration quotidienne a ensuite \u00e9t\u00e9 marqu\u00e9e par la saisie structur\u00e9e de nos exigences. Elle a \u00e9t\u00e9 suivie d'une mise en \u0153uvre pr\u00e9cise et d'une action r\u00e9solument orient\u00e9e vers les solutions de part et d'autre. Le tout, depuis le d\u00e9but du processus de d\u00e9cision de base, \u00e0 savoir si SAP CS ou S\/4 Service, jusqu'\u00e0 la solution pr\u00eate \u00e0 l'emploi pour toutes les plates-formes, que ce soit Windows, Android ou Apple. Conclusion : nous avons d\u00e9lib\u00e9r\u00e9ment opt\u00e9 pour une solution durable et p\u00e9renne, m\u00eame si cela a n\u00e9cessit\u00e9 un peu plus d'efforts au d\u00e9part. Et depuis novembre 2023, nous sommes maintenant tr\u00e8s productifs avec NEO Schedule et NEO Mobile.<\/p><\/div>        <p class=\"axi_quote__content__author\">Ulrike Seidel<\/p>        <p class=\"axi_quote__content__position\">Consultant SAP interne Ritter Energie- und Umwelttechnik GmbH &amp; Co KG<\/p>            <\/div>\n    <div class=\"axi_quote__sign\"><\/div>\n<\/div>\n[vc_column_text]\r\n<p style=\"text-align: center\"><a class=\"button button--primary\" href=\"https:\/\/www.neo-suite.de\/fr\/references\/service-complet-avec-un-systeme-et-tous-les-processus-s-4hana-plus-neo-schedule-et-neo-mobile\/\">Vers la r\u00e9f\u00e9rence<\/a><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Strat\u00e9gies de remplacement de SAP Customer Service<\/h2><\/div>[vc_column_text]Vous pouvez utiliser SAP Customer Service en mode de compatibilit\u00e9 jusqu&#8217;en 2030. Au plus tard \u00e0 cette date, vous devrez passer \u00e0 SAP S\/4HANA Service.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"ppi_headlines\"><div class=\"topline\">Option 1<\/div><h3 class=\"h3\">Migration vers le service &#039;Pure&#039; S\/4HANA<\/h3><\/div>[vc_column_text]\r\n<ul>\r\n \t<li><!--StartFragment --><span class=\"cf0\">Exploitation des derni\u00e8res fonctionnalit\u00e9s de service et mise en \u0153uvre compl\u00e8te du nouveau module SAP Service dans S\/4HANA.<\/span><!--EndFragment --><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"ppi_headlines\"><div class=\"topline\">Option 2 (recommand\u00e9e)<\/div><h3 class=\"h3\">Migration depuis le service &#039;Advanced Execution&#039; de S\/4HANA<\/h3><\/div>[vc_column_text]\r\n<ul>\r\n \t<li><span class=\"cf0\">Pour les clients qui utilisent des processus de service pilot\u00e9s par la maintenance dans leur mod\u00e8le d&#8217;entreprise. <\/span><!--EndFragment --><\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;bg-lightgrey&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Pourquoi nous sommes votre partenaire id\u00e9al<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;bg-lightgrey&#8221; ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1857 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/SAP_Partner_R-1-300x176.jpg\" alt=\"Logo du partenaire SAP\" width=\"86\" height=\"176\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Partenaire certifi\u00e9 SAP<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1512 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-verbindung-integration-drittanbieter-1.svg\" alt=\"Int\u00e9gration d'ic\u00f4nes tierces\" width=\"51\" height=\"95\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">15+ ans d&#039;exp\u00e9rience<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1524 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-verschiedene-faktoren-1.svg\" alt=\"Ic\u00f4ne de diff\u00e9rents facteurs\" width=\"51\" height=\"267\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Conseil en processus sur mesure<\/h5><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1536 aligncenter\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/axians-icon-maschinen-anlagenbau-1.svg\" alt=\"Icon Maschinen- und Anlagenbau\" width=\"51\" height=\"319\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><h5 class=\"h5 text-center\">Sp\u00e9cialis\u00e9 dans la maintenance de surface et de production<\/h5><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Votre chemin vers SAP S\/4HANA Service<\/h2><\/div>[vc_column_text]Avec plus de 1.000 projets SAP r\u00e9alis\u00e9s avec succ\u00e8s, nous vous accompagnons de mani\u00e8re structur\u00e9e de l&#8217;analyse initiale \u00e0 la premi\u00e8re mise en service r\u00e9ussie et au-del\u00e0.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11120 alignnone\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website_ICON_Weg-zu-SAP-Service_01_200x200px.png\" alt=\"\" width=\"71\" height=\"91\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><div class=\"topline\">D\u00e9couvrez<\/div><h3 class=\"h3\">D\u00e9velopper une compr\u00e9hension commune<\/h3><\/div>[vc_column_text]<strong>Activit\u00e9s :<\/strong>\r\n\r\n<!--StartFragment -->\r\n<ul>\r\n \t<li class=\"pf0\"><span class=\"cf0\">Comprendre les exigences<\/span><\/li>\r\n \t<li class=\"pf0\"><span class=\"cf0\">D\u00e9river le p\u00e9rim\u00e8tre approximatif<\/span><\/li>\r\n \t<li class=\"pf0\">D\u00e9monstration d&#8217;application<\/li>\r\n \t<li class=\"pf0\">Planifier les prochaines \u00e9tapes<\/li>\r\n \t<li class=\"pf0\">Inventaire sommaire de la situation actuelle<\/li>\r\n \t<li class=\"pf0\"><span class=\"cf0\"> Esquisser la<\/span> <span class=\"cf0\">port\u00e9e<\/span> professionnelle<\/li>\r\n \t<li class=\"pf0\">Pr\u00e9paration du backlog au niveau de l&#8217;user story<\/li>\r\n \t<li class=\"pf0\">Caract\u00e8re d&#8217;avant-projet pour pr\u00e9parer un projet de mise en \u0153uvre<!--EndFragment --><\/li>\r\n<\/ul>\r\n<!--EndFragment --><strong>R\u00e9sultats :<\/strong>\r\n<ul>\r\n \t<li>\u00c9valuation et recommandation<\/li>\r\n \t<li>Effort approximatif<\/li>\r\n \t<li>Plan de projet sommaire<\/li>\r\n \t<li>Offre de projet<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-11125 alignnone\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website_ICON_Weg-zu-SAP-Service_02_200x200px.png\" alt=\"\" width=\"71\" height=\"104\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><div class=\"topline\">Explore &amp; Design<\/div><h3 class=\"h3\">Analyse d\u00e9taill\u00e9e et conception<\/h3><\/div>[vc_column_text]<strong>Activit\u00e9s :<\/strong>\r\n\r\n<!--StartFragment -->\r\n<ul>\r\n \t<li class=\"pf0\"><span class=\"cf0\">Analyse des processus de service<\/span><\/li>\r\n \t<li class=\"pf0\"><span class=\"cf0\">Analyse du processus actuel pour identifier les faiblesses et les points douloureux<\/span><\/li>\r\n \t<li class=\"pf0\">Ateliers Fit-Gap<\/li>\r\n \t<li class=\"pf0\">Recueillir des exigences d\u00e9taill\u00e9es<\/li>\r\n \t<li class=\"pf0\">\u00c9laborer un projet de transformation<\/li>\r\n \t<li class=\"pf0\">M\u00e9thodologie : combinaison d&#8217;<span class=\"cf0\">As-Is<\/span> <span class=\"cf1\">\u2192 <\/span><span class=\"cf1\">To-Be<\/span><span class=\"cf1\"> et d&#8217;approches de meilleures pratiques<\/span><span class=\"cf0\">de SAP et Axians<\/span><\/li>\r\n<\/ul>\r\n<!--EndFragment --><strong>R\u00e9sultats :<\/strong>\r\n<ul>\r\n \t<li>Documentation sur les solutions<\/li>\r\n \t<li>Paquets de travail d\u00e9finis<\/li>\r\n \t<li>Plan de projet d\u00e9taill\u00e9<\/li>\r\n \t<li>\u00c9valuation des charges<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11130 alignnone\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website_ICON_Weg-zu-SAP-Service_03_200x200px.png\" alt=\"\" width=\"71\" height=\"200\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><div class=\"topline\">R\u00e9alisation<\/div><h3 class=\"h3\">Mise en \u0153uvre agile<\/h3><\/div>[vc_column_text]<strong>Activit\u00e9s :<\/strong>\r\n<ul>\r\n \t<li>Phase de mise en \u0153uvre<\/li>\r\n \t<li>Mise en \u0153uvre agile<\/li>\r\n \t<li>Tests de fonctionnement<\/li>\r\n \t<li>Organiser des formations<\/li>\r\n<\/ul>\r\n<strong>R\u00e9sultats :<\/strong>\r\n<ul>\r\n \t<li>Transformation des processus de service<\/li>\r\n \t<li>Activation des utilisateurs cl\u00e9s<\/li>\r\n \t<li>Formation des utilisateurs finaux<\/li>\r\n \t<li>Solution test\u00e9e<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11135 alignnone\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_Website_ICON_Weg-zu-SAP-Service_04_200x200px.png\" alt=\"\" width=\"71\" height=\"200\" \/>[\/vc_column_text]<div class=\"ppi_headlines\"><div class=\"topline\">D\u00e9ployer et ex\u00e9cuter<\/div><h3 class=\"h3\">Mise en service et exploitation<\/h3><\/div>[vc_column_text]<strong>Activit\u00e9s :<\/strong>\r\n<ul>\r\n \t<li>Pr\u00e9paration \u00e0 la mise en service<\/li>\r\n \t<li>Cut-over<\/li>\r\n \t<li>Ex\u00e9cution Go-Live<\/li>\r\n \t<li>Hypercare<\/li>\r\n \t<li>Transfert du support<\/li>\r\n<\/ul>\r\n<strong>R\u00e9sultats :<\/strong>\r\n<ul>\r\n \t<li>Processus de service productif<\/li>\r\n \t<li>Plus d&#8217;innovations<\/li>\r\n \t<li>Fonctionnement stabilis\u00e9<\/li>\r\n \t<li>Am\u00e9lioration continue<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_contacts\"><h2>Notre \u00e9quipe d&#039;experts<\/h2>\n<div class=\"axi_contacts__content\">\n\n    <div class=\"axi_contacts__list \">\n                                            <div data-contact=\"contact-7812\" class=\"global-shadow axi_contacts__list__item active\">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-240x240.jpg\" class=\"attachment-axi-thumbnail size-axi-thumbnail\" alt=\"Stefan Westermayr\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-240x240.jpg 240w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-300x300.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-768x768.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-992x992.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-480x480.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-896x896.jpg 896w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr.jpg 1000w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/>                <\/div>\n                                                <div data-contact=\"contact-7837\" class=\"global-shadow axi_contacts__list__item \">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-240x240.jpg\" class=\"attachment-axi-thumbnail size-axi-thumbnail\" alt=\"Portrait de Carl Helmer\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-240x240.jpg 240w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-896x896.jpg 896w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/>                <\/div>\n                                                <div data-contact=\"contact-11400\" class=\"global-shadow axi_contacts__list__item \">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-240x240.jpg\" class=\"attachment-axi-thumbnail size-axi-thumbnail\" alt=\"\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-240x240.jpg 240w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-300x300.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-1024x1024.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-768x768.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-1920x1920.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-1200x1200.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-992x992.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-480x480.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-896x896.jpg 896w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/>                <\/div>\n                                                <div data-contact=\"contact-7796\" class=\"global-shadow axi_contacts__list__item \">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-240x240.jpg\" class=\"attachment-axi-thumbnail size-axi-thumbnail\" alt=\"Portrait de Christina Alexandra Hugger\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-240x240.jpg 240w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-300x300.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-768x768.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-992x992.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-480x480.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-896x896.jpg 896w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger.jpg 1024w\" sizes=\"auto, (max-width: 240px) 100vw, 240px\" \/>                <\/div>\n                        <\/div>\n\n    <div class=\"axi_contacts__info\">\n                                            <div id=\"contact-7812\" class=\"axi_contacts__info__item active\">\n                    <div class=\"axi_contacts__info__item__image global-shadow\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"896\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-896x896.jpg\" class=\"attachment-axi-contact size-axi-contact\" alt=\"Stefan Westermayr\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-896x896.jpg 896w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-300x300.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-768x768.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-992x992.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-480x480.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr-240x240.jpg 240w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/Stefan-Westermayr.jpg 1000w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/>                    <\/div>\n                    <div class=\"axi_contacts__info__item__details\">\n                        <h3 class=\"axi_contacts__info__name\">Stefan Westermayr<\/h3>\n                        <div class=\"axi_contacts__info__position\">\n                            <strong>Chef d&#039;\u00e9quipe SAP Consulting &amp; Solutions<\/strong>\n                        <\/div>\n                                                    <div class=\"axi_contacts__info__text\">\n                                En tant que consultant SAP EAM, Stefan Westermayr accompagne depuis plus de 15 ans des projets de maintenance mobile dans toutes les industries. Il est chef d&#039;\u00e9quipe pour SAP Consulting &amp; Solutions et s&#039;int\u00e9resse de pr\u00e8s au potentiel d&#039;optimisation des processus de maintenance et de service des clients dans les secteurs \u00e0 forte intensit\u00e9 d&#039;actifs gr\u00e2ce \u00e0 de nouvelles approches num\u00e9riques.Il se concentre \u00e9galement sur le conseil technique et strat\u00e9gique des processus de service client et de gestion des actifs dans le contexte de S\/4HANA et de SAP intelligent Asset Management.                            <\/div>\n                                                                            <a class=\"axi_contacts__info__email\" href=\"mailto:stefan.westermayr@axians.de\">\n                                <i class=\"icon--mail\"><\/i>\n                                stefan.westermayr@axians.de                            <\/a>\n                                                                            <a class=\"axi_contacts__info__linkedin\" href=\"https:\/\/www.linkedin.com\/in\/stefan-westermayr-224006166\/\">\n                                <i class=\"icon--linkedin\"><\/i>\n                                Vers le profil LinkedIn                            <\/a>\n                                                                    <\/div>\n                <\/div>\n                                                <div id=\"contact-7837\" class=\"axi_contacts__info__item \">\n                    <div class=\"axi_contacts__info__item__image global-shadow\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"896\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-896x896.jpg\" class=\"attachment-axi-contact size-axi-contact\" alt=\"Portrait de Carl Helmer\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-896x896.jpg 896w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/02\/Carl-Helmer-Axians-1-240x240.jpg 240w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/>                    <\/div>\n                    <div class=\"axi_contacts__info__item__details\">\n                        <h3 class=\"axi_contacts__info__name\">Carl Helmer<\/h3>\n                        <div class=\"axi_contacts__info__position\">\n                            <strong>Consultant principal<\/strong>\n                        <\/div>\n                                                    <div class=\"axi_contacts__info__text\">\n                                Carl Helmer est un consultant senior exp\u00e9riment\u00e9 chez Axians NEO Solutions &amp; Technology. Titulaire d&#039;un dipl\u00f4me d&#039;\u00c9tat en informatique, il poss\u00e8de une vaste expertise qu&#039;il n&#039;a cess\u00e9 de d\u00e9velopper depuis 2010 en tant que consultant et d\u00e9veloppeur dans des projets nationaux et internationaux dans le domaine de la maintenance et du service client avec SAP, ainsi que de la mobilisation des processus. Dans le cadre de diff\u00e9rents projets et programmes de plus grande envergure, Carl Helmer a \u00e9galement assum\u00e9 des t\u00e2ches de gestion de projet. Aujourd&#039;hui, il se concentre principalement sur le r\u00f4le d&#039;architecte dans le domaine de la gestion des actifs et du service client. En tant que Product Owner, il est \u00e9galement responsable du d\u00e9veloppement continu du portail de service NEO.  \n\n                              <\/div>\n                                                                            <a class=\"axi_contacts__info__email\" href=\"mailto:carl.helmer@axians.de\">\n                                <i class=\"icon--mail\"><\/i>\n                                carl.helmer@axians.de                            <\/a>\n                                                                            <a class=\"axi_contacts__info__linkedin\" href=\"https:\/\/www.linkedin.com\/in\/carl-helmer-6a793b103\/\">\n                                <i class=\"icon--linkedin\"><\/i>\n                                Vers le profil LinkedIn                            <\/a>\n                                                                    <\/div>\n                <\/div>\n                                                <div id=\"contact-11400\" class=\"axi_contacts__info__item \">\n                    <div class=\"axi_contacts__info__item__image global-shadow\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"896\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-896x896.jpg\" class=\"attachment-axi-contact size-axi-contact\" alt=\"\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-896x896.jpg 896w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-300x300.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-1024x1024.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-768x768.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-1920x1920.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-1200x1200.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-992x992.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-480x480.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/02\/olaf_krueger_von_axians-240x240.jpg 240w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/>                    <\/div>\n                    <div class=\"axi_contacts__info__item__details\">\n                        <h3 class=\"axi_contacts__info__name\">Olaf Kr\u00fcger<\/h3>\n                        <div class=\"axi_contacts__info__position\">\n                            <strong>Consultant senior SAP S\/4HANA Service, CRM<\/strong>\n                        <\/div>\n                                                    <div class=\"axi_contacts__info__text\">\n                                Olaf Kr\u00fcger est consultant senior chez Axians NEO Solutions &amp; Technology. Il se concentre sur l&#039;architecture et l&#039;impl\u00e9mentation de SAP S\/4HANA Service et sur l&#039;int\u00e9gration des processus adjacents tels que la logistique, le contr\u00f4le de gestion et la maintenance facturable. Il assume principalement le r\u00f4le d&#039;architecte et apporte une longue exp\u00e9rience dans les projets CRM\/CX et S\/4 Service. Ses t\u00e2ches dans les projets clients comprennent la pr\u00e9paration et l&#039;ex\u00e9cution du projet, l&#039;analyse des exigences, le conseil en mati\u00e8re de processus, la conception, la gestion des tests d&#039;int\u00e9gration ainsi que la mise en service et le support. Olaf Kr\u00fcger a une connaissance approfondie de SAP S\/4 Service, SAP Sales &amp; Service Cloud, SAP CRM et SAP ABAP.    \n                            <\/div>\n                                                                            <a class=\"axi_contacts__info__email\" href=\"mailto:olaf.krueger@axians.de\">\n                                <i class=\"icon--mail\"><\/i>\n                                olaf.krueger@axians.de                            <\/a>\n                                                                            <a class=\"axi_contacts__info__linkedin\" href=\"https:\/\/www.linkedin.com\/in\/olaf-kr\u00fcger-64158b52\">\n                                <i class=\"icon--linkedin\"><\/i>\n                                Vers le profil LinkedIn                            <\/a>\n                                                                    <\/div>\n                <\/div>\n                                                <div id=\"contact-7796\" class=\"axi_contacts__info__item \">\n                    <div class=\"axi_contacts__info__item__image global-shadow\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"896\" height=\"896\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-896x896.jpg\" class=\"attachment-axi-contact size-axi-contact\" alt=\"Portrait de Christina Alexandra Hugger\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-896x896.jpg 896w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-300x300.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-150x150.jpg 150w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-768x768.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-992x992.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-480x480.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger-240x240.jpg 240w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/01\/Christina-Alexandra-hugger.jpg 1024w\" sizes=\"auto, (max-width: 896px) 100vw, 896px\" \/>                    <\/div>\n                    <div class=\"axi_contacts__info__item__details\">\n                        <h3 class=\"axi_contacts__info__name\">Christina-Alexandra Hugger<\/h3>\n                        <div class=\"axi_contacts__info__position\">\n                            <strong>Consultant SAP<\/strong>\n                        <\/div>\n                                                    <div class=\"axi_contacts__info__text\">\n                                Christina-Alexandra Hugger a rejoint Axians en 2021 en tant que consultante dans le domaine de la maintenance et des services techniques, et s&#039;est engag\u00e9e \u00e0 aider les clients \u00e0 mettre en \u0153uvre les modules SAP correspondants. Dans son r\u00f4le de chef de projet et de Scrum Master, elle se consacre \u00e0 l&#039;introduction de solutions de maintenance et a de l&#039;exp\u00e9rience dans la gestion de diff\u00e9rents projets d&#039;impl\u00e9mentation. Elle est \u00e9galement copropri\u00e9taire de la solution analytique NEO Insight de NEO Suite.                              <\/div>\n                                                                            <a class=\"axi_contacts__info__email\" href=\"mailto:christina-alexandra.hugger@axians.de\">\n                                <i class=\"icon--mail\"><\/i>\n                                christina-alexandra.hugger@axians.de                            <\/a>\n                                                                            <a class=\"axi_contacts__info__linkedin\" href=\"https:\/\/www.linkedin.com\/in\/alexandra-hugger-68436b204\/\">\n                                <i class=\"icon--linkedin\"><\/i>\n                                Vers le profil LinkedIn                            <\/a>\n                                                                    <\/div>\n                <\/div>\n                        <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row ppi_row_padding=\"ppi_remove_padding_top,ppi_remove_padding_bottom\" full_width=\"stretch_row_content_no_spaces\"][vc_column]Service SAP S\/4HANADe SAP CS \u00e0 SAP S\/4HANA Service - faites \u00e9voluer votre service et offrez \u00e0 vos clients une v\u00e9ritable valeur ajout\u00e9e gr\u00e2ce \u00e0 des processus num\u00e9riques de bout en bout.[\/vc_column][\/vc_row][vc_row ppi_row_type=\"bg-lightgrey\" full_width=\"stretch_narrow_row\"][vc_column][vc_column_text]\ud83d\udca1 \u00c9ch\u00e9ances critiques: le support de SAP CS prend fin en 2027 | Mode de compatibilit\u00e9 disponible uniquement jusqu'en 2030 [...]","protected":false},"author":31,"featured_media":0,"parent":6918,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11395","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service SAP S\/4HANA - Conseil et impl\u00e9mentation - Axians NEO<\/title>\n<meta name=\"description\" content=\"Axians vous accompagne dans la transformation de SAP CS vers SAP S\/4HANA Service, avec une strat\u00e9gie, une int\u00e9gration et une valeur ajout\u00e9e mesurable.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neo-suite.de\/fr\/services\/service-sap-s4hana\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service SAP S\/4HANA\" \/>\n<meta property=\"og:description\" content=\"Axians vous accompagne dans la transformation de SAP CS vers SAP S\/4HANA Service, avec une strat\u00e9gie, une int\u00e9gration et une valeur ajout\u00e9e mesurable.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.neo-suite.de\/fr\/services\/service-sap-s4hana\/\" \/>\n<meta property=\"og:site_name\" content=\"Axians | NEO\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-14T15:17:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2025\/10\/Axians-NEO_ICONS_SVG_01.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.neo-suite.de\/fr\/services\/service-sap-s4hana\/\",\"url\":\"https:\/\/www.neo-suite.de\/fr\/services\/service-sap-s4hana\/\",\"name\":\"Service SAP S\/4HANA - 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