{"id":9414,"date":"2023-12-11T07:34:38","date_gmt":"2023-12-11T06:34:38","guid":{"rendered":"https:\/\/www.neo-suite.de\/field-service-management\/"},"modified":"2025-01-31T10:45:57","modified_gmt":"2025-01-31T09:45:57","slug":"field-service-management","status":"publish","type":"post","link":"https:\/\/www.neo-suite.de\/en\/field-service-management\/","title":{"rendered":"Field Service Management"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column][vc_column_text]<strong>Author: <\/strong><a href=\"https:\/\/www.neo-suite.de\/en\/company-profile\/expert-frank-trompke\/\">Frank Trompke<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">What is Field Service Management or how can you inspire your customers?<\/h2><\/div>[vc_column_text]<strong>When customer expectations rise, efficient field service is essential.\nFind out what Field Service Management is and how it can increase productivity, reduce operating costs and increase customer satisfaction. <\/strong>\n\nThe more service availability depends on the company&#8217;s own workforce, the greater the impact of the skills shortage.\nAdded to this is the increasing logistical complexity and expectations of the company&#8217;s own customers, who want everything done as quickly, flexibly, transparently and cost-effectively as possible.\nIt is therefore no wonder that field service management plays a central role in high-quality services and increased customer satisfaction.\nAnd analysts also appreciate this: According to <a href=\"\">Allied Market Research<\/a>, the global market for field service management is expected to reach USD 29.9 billion by 2031, with a compound annual growth rate of 19.2% from 2022 onwards.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">What Field Service Management can achieve as a result:<\/h2><\/div>[vc_column_text]\r\n<ul>\n \t<li>Increase productivity<\/li>\n \t<li>Improve service quality<\/li>\n \t<li>Reduce operating costs<\/li>\n \t<li>Increase customer satisfaction<\/li>\n \t<li>Stimulating sales growth<\/li>\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What is Field Service Management?<\/h2><\/div>[vc_column_text]Field Service Management is at the heart of the management of company resources deployed at or en route to customer sites. It covers the planning and control of all field service activities and technical services (installation, maintenance and repair), including vehicle tracking, employee management, order scheduling and integration with systems such as CRM, ERP (SAP), inventory, billing and accounting.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_image \"><figure class=\"global-shadow\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"801\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-1200x801.jpg\" class=\"attachment-axi-lg size-axi-lg\" alt=\"Axians Techniker tippt auf Tablet\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-1200x801.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-300x200.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-1920x1282.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-992x662.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management-480x320.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management.jpg 2016w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What is the goal of sales force management?<\/h2><\/div>[vc_column_text]The core objective of field service management is to ensure that the right people with the right qualifications and the required materials are in the right place at the right time so that they can perform the right tasks efficiently with the available resources.\nAnd by optimizing the fundamental processes for this, Field Service Management aims to achieve this goal in every field service activity.\nAs a result, dispatchers can react faster, plan and monitor more orders and service technicians can complete more orders per day.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What challenges do FSM systems address?<\/h2><\/div>[vc_column_text]Modern field service management systems with SAP integration meet the challenges of field service on many levels: At its core, it is about simplifying the logistical complexity involved in planning and coordinating tasks, customer requests and resource deployment.\n\nAdded to this are the demands of our fast-paced and digitalized world: more than ever, service-oriented companies need to adapt to changing customer needs and unforeseen events while integrating new technologies.\n\nAnd while managers face challenges such as a shortage of skilled workers, high training requirements for their service staff and rising operating costs, mobile service staff have to deal with scheduling conflicts, missing data, unclear orders and additional trips on a daily basis.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_image \"><figure class=\"global-shadow\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"801\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-1200x801.jpg\" class=\"attachment-axi-lg size-axi-lg\" alt=\"Techniker vor Axiansauto\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-1200x801.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-300x200.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-1920x1282.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-992x662.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2-480x320.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/12\/Axians-Field-Service-Management2.jpg 2016w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">6 key benefits offered by field service management<\/h2><\/div>[vc_tta_accordion][vc_tta_section title=&#8221;1. increase in efficiency and productivity&#8221; tab_id=&#8221;1696516165217-596c4b58-c5a1&#8243;][vc_column_text]Field Service Management optimizes the planning and deployment of field service staff and reduces idle times through automated planning and dispatch tools.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. optimal use of resources&#8221; tab_id=&#8221;1696516165232-108b0a1a-83f9&#8243;][vc_column_text]Effective management of inventory, equipment and personnel can maximize the resources needed and reduce costs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. improved transparency and control&#8221; tab_id=&#8221;1696516287546-0a8c4b6d-268e&#8221;][vc_column_text]Modern FSM systems offer real-time tracking and analytics to increase visibility and control over field service activities.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. compliance and quality management&#8221; tab_id=&#8221;1696516320427-c3f94fc5-8034&#8243;][vc_column_text]FSM supports compliance with industry standards and legal regulations as well as high quality standards.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. faster response times&#8221; tab_id=&#8221;1696516364518-1ef436bc-9dbf&#8221;][vc_column_text]FSM solutions enable rapid action in emergencies and in the event of unexpected changes, especially in time-critical industries.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. increased customer satisfaction&#8221; tab_id=&#8221;1696516460881-b3034679-d902&#8243;][vc_column_text]Faster response times, adherence to service level agreements and deadlines and a high first-time fix rate increase customer loyalty and satisfaction.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">How does modern field service management work?<\/h2><\/div>[vc_column_text]For a long time, much of the field service work was carried out manually, which was as time-consuming as it was error-prone. It was particularly challenging to deal with the mostly incomplete data and resources, missed deadlines or communication difficulties.\n\nModern field service management is therefore based on a combination of careful process planning, the use of <a href=\"https:\/\/www.neo-suite.de\/en\/solutions\/applications\/field-service-management-software\/\">field service management software<\/a> with advanced technologies and effective resource management.\n\nIn order to achieve a seamless data flow and improved overall efficiency, modern FSM systems are usually integrated into other company systems such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and accounting software, usually from SAP.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What are the components of Field Service Management?<\/h2><\/div><div class=\"axi_services cards\"><div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Work order management        <\/div>\n        <div class=\"cards__item__content\">\n            The backbone of the FSM ensures that tasks can be efficiently managed, assigned, executed, controlled and completed.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Planning and scheduling        <\/div>\n        <div class=\"cards__item__content\">\n            An effective planning system is crucial to deploy field staff based on their skills, availability and geographic location.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Customer management        <\/div>\n        <div class=\"cards__item__content\">\n            Functions for managing customer information, including contact information, service history and specific requirements, enable personalized and efficient service.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Inventory management        <\/div>\n        <div class=\"cards__item__content\">\n            Ensures that the required materials are always available, reducing delays in order processing.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Mobile accessibility        <\/div>\n        <div class=\"cards__item__content\">\n            So that field staff can access important information, make status updates and communicate with the head office in real time anytime and anywhere.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Documentation        <\/div>\n        <div class=\"cards__item__content\">\n            Data and information are essential for successful field service management.\nAnd when technicians record these and document their work, they can communicate directly with the office staff.         <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow \">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Reporting and analysis        <\/div>\n        <div class=\"cards__item__content\">\n            Through advanced analytics tools, field service managers can collect and analyze performance data to identify trends, pinpoint areas for improvement and make informed decisions.        <\/div>\n            <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What distinguishes field service management software?<\/h2><\/div>[vc_column_text]Good field service management software with SAP integration helps companies to send the right technician with the right resources to the customer to provide technical services such as the installation, repair and maintenance of equipment and systems on site. Field service management software is characterized above all by functions that simplify the complex processes of field service.\n\n<strong>Manage, plan and inform<\/strong>\n\nField service software must enable the efficient management of work orders, with dispatchers processing incoming requirements from customers and internal systems.\nThey then distribute the orders to technicians and teams.\nIn addition, FSM software should support the field service with a <a href=\"\">field service app<\/a> that provides all the necessary information for assignments and enables detailed documentation.  \n\n<strong>Mobile Field Service Management<\/strong>\n\nMobile field service management software with cloud and mobile functions provides technical teams with real-time information and support on the road.\nIt makes it possible to record images and access data from remote systems and digital twins in order to make detailed diagnoses.\nIt can also make work easier with AI and <a href=\"\">augmented reality technologies<\/a>.  \n\n<strong>Central components of FSM software<\/strong>\n\nField service management software consists of planning tools for deployment coordination, a mobile app and interfaces to other systems. The dispatchers should be able to assign orders manually or automatically and optimize the respective routes. Technicians receive orders and information via the Field Service App and document their work in it. The recorded data then flows into the backend system (SAP) for checking, further processing and storage.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Which companies benefit from field service management?<\/h2><\/div>[vc_column_text]Field service management is particularly valuable for companies that work with a large number of field staff and provide complex or technically demanding services.\nOf course, all service-oriented companies that rely on fast response times to customer inquiries also benefit.\nSimilarly, companies with multiple locations and a need for effective coordination across wide geographical areas can benefit from effective field service management.\nField service management is already proving useful for companies with 25 or more field technicians.\nIn addition, the benefits increase in proportion to the number of technicians and field operations managed by FSM systems.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_background-image&#8221; full_width=&#8221;stretch_narrow_row&#8221; ppi_row_bg_image=&#8221;886&#8243;][vc_column]<div class=\"axi_textbanner\">\n    <div\n        class=\"axi_textbanner__background bg-endeavour\"><\/div>\n    <div class=\"axi_textbanner__content\">\n        <h2 class=\"axi_textbanner__content__title\">Test NEO Mobile now for free!<\/h2>                            <ul class=\"axi_textbanner__content__list\">\n                                    <li>The digital assistant for your technicians<\/li>\n                                    <li>Easy operation with SAP Fiori<\/li>\n                                    <li>Fast and more efficient processes for customer service and maintenance<\/li>\n                            <\/ul>\n                            <a href=\"https:\/\/www.neo-suite.de\/en\/mobile-solutions\/neo-mobile-demo-app\/\"\n               class=\"' . SLUG . '_textbanner__content__button button button--primary\"  title=\"Test free of charge\">Test free of charge<\/a>\n            <\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">For which industries are FSM systems ideal?<\/h2><\/div>[vc_column_text]For all industries in which employees work in the field and are faced with the challenge of managing various processes and participating teams more efficiently via a central platform, automating routine tasks and saving costs.[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;Telecommunications and IT&#8221; tab_id=&#8221;1700583715463-a93ca4a2-d752&#8243;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">FSM can provide support with the installation, maintenance and repair of network and communication devices.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Healthcare&#8221; tab_id=&#8221;1700583715485-4c3c76ba-a61d&#8221;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">In the field of medical equipment technology, FSM solutions can provide valuable assistance in the maintenance and repair of critical medical equipment in hospitals and clinics.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Utility companies&#8221; tab_id=&#8221;1700583715509-56cdfe12-9333&#8243;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Field Service Management is used by electricity, gas and water companies to coordinate service work, maintenance work and emergency responses.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Construction and real estate industry&#8221; tab_id=&#8221;1700583715531-512c9aab-b129&#8243;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Field service management is also essential for managing maintenance and repair work in the construction and real estate sectors.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Manufacturing and industry&#8221; tab_id=&#8221;1700583715554-85fdeb11-a6ea&#8221;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">In the manufacturing industry, FSM can contribute to the efficient maintenance of production equipment and machinery.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Transportation and logistics&#8221; tab_id=&#8221;1700583715579-7e455b5b-4fcf&#8221;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Efficient maintenance and repair of vehicle fleets and logistics systems is also important here.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Retail trade&#8221; tab_id=&#8221;1700583900697-6f5777e0-1df5&#8243;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">In the retail sector, FSM systems are used for the installation, maintenance and repair of store fitting and POS (point of sale) systems.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Energy sector&#8221; tab_id=&#8221;1700583936527-071e0d06-55c9&#8243;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">FSM solutions help to manage the maintenance and servicing of systems that generate, store and distribute energy.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Public sector&#8221; tab_id=&#8221;1700583974526-82a13de8-f186&#8243;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Cities and municipalities can also use FSM for the management of public works, infrastructure maintenance and municipal services.  <\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;House and facility management&#8221; tab_id=&#8221;1700584001570-49a793e3-036a&#8221;][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">FSM systems are used here to coordinate maintenance and repair work on residential and commercial buildings.<\/span><\/p>\r\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row image=&#8221;2360&#8243; 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full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What will field service management look like in the future?<\/h2><\/div>[vc_column_text]Field Service Management will continue to drive digitalization in field service.\nField service management software will revolutionize the work of dispatchers, field service managers and technical teams through networking and even more support functions by making maintenance possible anywhere and at any time with the help of technology.\nThe Internet of Things (IoT) is used for even more precise maintenance instructions, automation functions, mobile tech, AI for predictive analytics and augmented reality for remote support.\nBut even as field service management evolves, the goal remains the same: to enable more efficient and productive field service operations with a higher quality of service, which ultimately leads to greater customer satisfaction and stimulates sales growth.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"axi_blog axi_blog--slider\"^>\n                        <div class=\"ppi_row\">\n                <div class=\"ppi_col-xs-12\">\n                    <div class=\"axi_blog__categories\"><div class=\"axi_blog__categories__items\"><button class=\"axi_blog__categories__item js-blog__categories__item axi_blog__categories__item__all js-blog__categories__item__all active\" data-category=\"all\">All<\/button><button class=\"axi_blog__categories__item js-blog__categories__item\" data-category=\"23\">News<\/button><\/div><\/div>                <\/div>\n            <\/div>\n\n        \n        <div class=\"axi_blog__loader js-blog__loader axi_blog__loader__top\">\n            <div class=\"ppi_row text-center\">\n                <div class=\"ppi_col-xs-12\">\n                    <div class=\"axi_loader\">\n    <div class=\"ppi_row text-center\">\n        <div class=\"ppi_col-xs-12\">\n            <div class=\"axi_loader__spinner\">\n                <span><\/span>\n                <span><\/span>\n                <span><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"axi_blog__list js-blog__list\" data-posts-per-page=\"3\">\n            <div class=\"swiper\">\n                <div class=\"swiper-wrapper js-swiper-wrapper\">\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-768x240.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-768x240.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-300x94.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1024x320.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1920x600.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1200x375.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-992x310.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-480x150.jpg 480w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            How mobile solutions optimize technical field service        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.         <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/how-to-optimize-your-first-time-fix-rate\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"261\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-768x261.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"Header Technician\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-768x261.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-300x102.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1024x348.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1920x653.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1200x408.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-992x337.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-480x163.jpg 480w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            How to optimize your first-time-fix rate        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Find out what the first-time-fix rate is and how you can optimize the first-time-fix rate for more customer satisfaction and sales.          <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/how-to-optimize-your-first-time-fix-rate\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/predictive-maintenance\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-768x513.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"Technician with laptop in the factory\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-300x201.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-992x663.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-480x321.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            Predictive Maintenance        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Predictive maintenance can maximize system availability, extend machine service life and minimize maintenance costs.        <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/predictive-maintenance\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n\n        <div class=\"axi_loader\">\n    <div class=\"ppi_row text-center\">\n        <div class=\"ppi_col-xs-12\">\n            <div class=\"axi_loader__spinner\">\n                <span><\/span>\n                <span><\/span>\n                <span><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n            \n    <\/div>\n[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"More efficiency, productivity &amp; customer satisfaction: Find out what Field Service Management is and how it optimizes field service.","protected":false},"author":11,"featured_media":4690,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Field Service Management<\/title>\n<meta name=\"description\" content=\"More efficiency, productivity &amp; customer satisfaction: Find out what Field Service Management is and how it optimizes field service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neo-suite.de\/en\/field-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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