{"id":9411,"date":"2023-10-06T11:35:58","date_gmt":"2023-10-06T09:35:58","guid":{"rendered":"https:\/\/www.neo-suite.de\/how-industrial-augmented-reality-is-revolutionizing-service-and-maintenance\/"},"modified":"2025-01-31T10:44:26","modified_gmt":"2025-01-31T09:44:26","slug":"how-industrial-augmented-reality-is-revolutionizing-service-and-maintenance","status":"publish","type":"post","link":"https:\/\/www.neo-suite.de\/en\/how-industrial-augmented-reality-is-revolutionizing-service-and-maintenance\/","title":{"rendered":"How industrial augmented reality is revolutionizing service and maintenance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column][vc_column_text]<strong>Author: <\/strong><a href=\"https:\/\/www.neo-suite.de\/en\/company-profile\/expert-frank-trompke\/\">Frank Trompke<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;narrow_row&#8221;][vc_column][vc_column_text]If you want to offer excellent service and reliable maintenance, you need the right expertise right on site. We reveal how industrial augmented reality helps to carry out maintenance and repairs more efficiently and reduce costs.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_image \"><figure class=\"global-shadow\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"801\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR.jpg\" class=\"attachment-axi-lg size-axi-lg\" alt=\"Techniker von vorne mit AR-Brille\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR-300x200.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR-992x662.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/NMS-AR-480x320.jpg 480w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column][vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\"><a href=\"https:\/\/www.neo-suite.de\/en\/mobile-solutions\/mobile-customer-service\/\">Customer service<\/a> is a core component, especially for technically oriented companies: If it is &#8220;excellent&#8221;, it has the potential to increase productivity and customer satisfaction and thus the overall success of a company.<\/span><\/p>\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">But the  <span class=\"hgkelc\">The more service availability depends on the company&#8217;s own workforce, the greater the impact of the skills shortage. Added to this are the often high training costs and the expectations of the company&#8217;s own customers that everything should always run as quickly, transparently and cheaply as possible.   <\/span><\/span><\/p>\n<p style=\"margin-right: 56.4pt;\"><span class=\"hgkelc\"><span style=\"font-family: 'Calibri',sans-serif;\">So how can these and other service and maintenance challenges be overcome? Are augmented reality applications a solution that accompany and support service technicians on site?   <\/span><\/span><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What is (industrial) augmented reality?<\/h2><\/div>[vc_column_text]Augmented reality (AR) is a technology that combines digital information &#8211; such as images, data and additional contextual information &#8211; with the physical world in an &#8220;augmented reality&#8221;. A camera and a display embedded in a smartphone, tablet or AR glasses are normally used for this purpose. Industrial augmented reality therefore refers to the use of AR technologies in an industrial context. AR can be used in many industrial areas, such as service, maintenance and servicing, to improve processes, increase efficiency and reduce costs. \n\n \n<ul>\n \t<li><strong>Remote support:<\/strong> Service technicians can receive remote support through AR glasses or other devices, with experts giving them instructions and overlaying additional information on the field of vision.<\/li>\n \t<li><strong>Maintenance support:<\/strong> AR can display instructions, diagrams and other relevant information directly in the technician&#8217;s field of vision to facilitate repair and maintenance work.<\/li>\n \t<li><strong>Virtual training<\/strong>: Employees can be trained using AR tools that integrate simulations and interactive learning content directly into their environment.<\/li>\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">How augmented reality works in service operations<\/h2><\/div>[vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Imagine a service technician called Michael. Before he gets started with machine maintenance, he briefly puts on his AR glasses. As soon as a tricky problem arises, there is no sign of despair or uncertainty on his face. Why? An expert connected live via AR technology is already connected to Michael to provide visual support from a distance.      <\/span><\/p>\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Using specific instructions and relevant information, which is immediately projected into Michael&#8217;s field of vision, they maneuver together towards a solution. Finally, they check the maintenance data in real time in order to document it and automatically transfer it to the connected CRM system.   <\/span><\/p>\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">This or something similar is already happening in many companies: The fusion of AR technology with field service management systems enables technicians like Michael to access and implement instructions and guidance directly on site and in real time. 3D models and information come to life and problems can be solved effectively through remote guidance. In addition, augmented reality applications allow <span class=\"axikeyvisual-slideritemcontentsubheadline\">useful knowledge to be visualized directly on devices and systems and tasks to be solved better via self-guidance<\/span>.  <\/span><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_image \"><figure class=\"global-shadow\"><img loading=\"lazy\" decoding=\"async\" width=\"801\" height=\"1200\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-4575.jpg\" class=\"attachment-axi-lg size-axi-lg\" alt=\"Techniker mit AR Brille\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-4575.jpg 801w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-4575-200x300.jpg 200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-4575-684x1024.jpg 684w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-4575-768x1151.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-4575-480x719.jpg 480w\" sizes=\"(max-width: 801px) 100vw, 801px\" \/><\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Self-guidance for finding solutions independently<\/h2><\/div>[vc_column_text]Thanks to industrial augmented reality, technicians can virtually &#8216;look inside&#8217; machines. This &#8216;X-ray vision&#8217; allows them to use self-guidance to make components and parts that are difficult to reach or invisible to the naked eye visible. AR also provides visual and therefore easy-to-understand access to work-related data &#8211; for example in the form of circuit diagrams, instructions, video guides or other service information, including spare part numbers and material descriptions. The software can also be used to visualize <a href=\"https:\/\/www.neo-suite.de\/digitale-checklisten\/\">checklists<\/a> for maintenance or inspections and document progress.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Remote guidance and virtual training<\/h2><\/div>[vc_column_text]However, augmented reality reveals its true potential when using remote guidance applications, as our technician Michael does. In collaboration with knowledgeable specialists, he can use it to understand everything on site while simultaneously documenting all relevant information and details. In this way, he is guided through all tasks with precise, step-by-step instructions. The result: a reduced error rate, increased first-time fix rate and accelerated <a href=\"https:\/\/www.neo-suite.de\/en\/solutions\/applications\/field-service-management-software\/\">service<\/a> and <a href=\"https:\/\/www.neo-suite.de\/en\/solutions\/neo-suite\/maintenance-software\/\">maintenance activities<\/a>, as hands-free working and &#8220;pick-by-vision&#8221; are possible. While the glasses show which utensils are currently required, there is no need to hold an instruction manual in your hands. There is also an efficient transfer of specialist knowledge, as AR is also predestined to disseminate and pass on existing expert knowledge via virtual training courses. This allows employees to familiarize themselves with (new) specialist areas much more quickly, which is a great advantage in times of an acute shortage of skilled workers and digital working methods.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"axi_image \"><figure class=\"global-shadow\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"801\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029.jpg\" class=\"attachment-axi-lg size-axi-lg\" alt=\"Techniker frontal\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029-300x200.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029-992x662.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/nms-5029-480x320.jpg 480w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">When customers see service processes more clearly<\/h2><\/div>[vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Timely transparency is also a key benefit of AR applications: By clarifying defined milestones and information provided by the CRM system live and in real time, everyone is kept up to date on the current status. And this goes down particularly well with the company&#8217;s own customers, who want more insight into the ongoing service processes. <\/span><\/p>\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">In the event of a fault, the customer also has the option of taking the initiative themselves by scheduling an appointment and receiving support via remote guidance. The employee on site then simply has to put on their AR glasses and follow the instructions given to resolve the problem. <\/span><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Advantages of augmented reality at a glance:<\/h2><\/div>[vc_tta_accordion][vc_tta_section title=&#8221;Higher productivity and better first-time-fix rate&#8221; tab_id=&#8221;1696516165217-596c4b58-c5a1&#8243;][vc_column_text]In times of a shortage of skilled workers, AR applications such as the <a href=\"https:\/\/www.neo-suite.de\/en\/solutions\/neo-suite\/augmented-reality\/\">NEO AR Worker<\/a> support service and maintenance and thus the company&#8217;s own technicians and subcontractors on site. This reduces the number of second trips and improves productivity.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Improved occupational safety&#8221; tab_id=&#8221;1696516165232-108b0a1a-83f9&#8243;][vc_column_text]An AR-supported inspection or walk-through provides the technician with the exact sequence of the individual work steps, which reduces the risk of errors and accidents and at the same time improves occupational safety.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Optimum process reliability&#8221; tab_id=&#8221;1696516287546-0a8c4b6d-268e&#8221;][vc_column_text]Instructions displayed via AR specify the sequence of the individual work steps and simultaneously provide feedback on their correct execution.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Saving time and reducing costs&#8221; tab_id=&#8221;1696516320427-c3f94fc5-8034&#8243;][vc_column_text]As the service employee is shown exactly what they have to do, they can complete their tasks more quickly. There are also fewer second trips, which improves the first-time-fix rate and therefore saves costs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Higher customer satisfaction&#8221; tab_id=&#8221;1696516364518-1ef436bc-9dbf&#8221;][vc_column_text]Customers appreciate speedy maintenance, repairs and a reduced number of follow-up visits. The resulting shorter downtimes and reduced expenses increase customer satisfaction in the long term.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Higher plant availability&#8221; tab_id=&#8221;1696516460881-b3034679-d902&#8243;][vc_column_text]Faster and more effective maintenance or repair of production systems leads to reduced downtimes and thus increases the availability of the systems.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Mitigating the shortage of skilled workers&#8221; tab_id=&#8221;1696516493320-c398e122-9775&#8243;][vc_column_text]Digital assistance systems have the potential to alleviate or compensate for skills shortages. They offer support for new or less well-trained employees and subcontractors who may not yet be familiar with the machines and systems.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row image=&#8221;2360&#8243; leaf=&#8221;gradient-flirt&#8221; link=&#8221;url:https%3A%2F%2Fwww.neo-suite.de%2Fwie-digital-ist-ihr-kundenservice%2F|title:Zum%20Quickcheck&#8221; headline=&#8221;Digitalisierung Ihres technischen Kundenservice&#8221; text=&#8221;Testen Sie jetzt Ihr individuelles Potenzial f\u00fcr die Digitalisierung Ihres technischen Kundenservice!&#8221;][vc_column]\n<div class=\"axi_leaf-image-text bg-gradient-flirt\">\n    <img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll.jpg\" class=\"axi_leaf-image-text__image\" alt=\"Vektordarstellung &#039;Technikerin mit Tablet\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll-300x157.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll-1024x535.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll-768x401.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll-992x518.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-banner_gamification-toll-480x251.jpg 480w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>    <div class=\"axi_leaf-image-text__leaftip leaftip--gradient-flirt\">\n        <svg viewBox=\"0 0 1064 654\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path\n                d=\"M370.5 0.00710165C370.5 0.00710165 376.774 -0.00951915 388 0.00809361C449.792 0.105043 661.615 7.13979 802.874 94.5529C969.157 197.573 1062.95 325.686 1063.5 326.507C1062.95 327.328 969.157 455.441 802.874 558.461C661.615 645.874 449.792 652.909 388 653.006C376.774 653.024 370.5 653.006 370.5 653.006H0V0.00705097L370.5 0.00710165Z\"\/>\n            <linearGradient id=\"gradient-endeavour\" x1=\"0\" y1=\"326.507\" x2=\"1063.5\" y2=\"326.507\"\n                            gradientUnits=\"userSpaceOnUse\">\n                <stop offset=\"0.126783\" stop-color=\"#005EB8\"\/>\n                <stop offset=\"0.884212\" stop-color=\"#00BBFC\"\/>\n            <\/linearGradient>\n            <linearGradient id=\"gradient-flirt\" x1=\"0\" y1=\"326.507\" x2=\"1063.5\" y2=\"326.507\"\n                            gradientUnits=\"userSpaceOnUse\">\n                <stop offset=\"0.126783\" stop-color=\"#FF005B\"\/>\n                <stop offset=\"0.884212\" stop-color=\"#A20067\"\/>\n            <\/linearGradient>\n            <linearGradient id=\"gradient-zodiac\" x1=\"0\" y1=\"326.507\" x2=\"1063.5\" y2=\"326.507\"\n                            gradientUnits=\"userSpaceOnUse\">\n                <stop offset=\"0.126783\" stop-color=\"#0D1641\"\/>\n                <stop offset=\"0.884212\" stop-color=\"#04018D\"\/>\n            <\/linearGradient>\n        <\/svg>\n    <\/div>\n    <div\n        class=\"axi_leaf-image-text__content axi_leaf-image-text__content__gradient-flirt\">\n        <div class=\"ppi_row\">\n            <div class=\"ppi_col-xs-12 ppi_col-sm-8 ppi_col-xl-5\">\n                                    <h2 class=\"axi_leaf-image-text__headline\">\n                        Digitization of your technical customer service                    <\/h2>\n                                                    <div class=\"axi_leaf-image-text__text\">\n                        Test your individual potential for the digitalization of your technical customer service now!                    <\/div>\n                                                    <a href=\"https:\/\/www.neo-suite.de\/en\/how-digital-is-your-customer-service\/\" title=\"To the quickcheck\"                        class=\"button button--primary\">To the quickcheck<\/a>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top,ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Use industrial augmented reality, offer excellent service<\/h2><\/div>[vc_column_text]Although it may still sound like science fiction to some, industrial augmented reality has long since made the leap into service and maintenance practice and has found its rightful place in many companies. You can use it to increase productivity and first-time fix rates, save time and costs and increase customer satisfaction. However, as with any other technology, there are challenges with AR remote support that companies should be aware of before deciding to use it. Universal network coverage is a fundamental prerequisite and, of course, a technical platform that provides and collects the required data is also needed in the background. Then nothing stands in the way of &#8220;augmented reality&#8221;.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;ppi_background-image&#8221; full_width=&#8221;stretch_narrow_row&#8221; ppi_row_bg_image=&#8221;886&#8243;][vc_column]<div class=\"axi_textbanner\">\n    <div\n        class=\"axi_textbanner__background bg-endeavour\"><\/div>\n    <div class=\"axi_textbanner__content\">\n        <h2 class=\"axi_textbanner__content__title\">Test NEO Mobile now for free!<\/h2>                            <ul class=\"axi_textbanner__content__list\">\n                                    <li>The digital assistant for your technicians<\/li>\n                                    <li>Easy operation with SAP Fiori<\/li>\n                                    <li>Fast and more efficient processes for customer service and maintenance<\/li>\n                            <\/ul>\n                            <a href=\"https:\/\/www.neo-suite.de\/en\/mobile-solutions\/neo-mobile-demo-app\/\"\n               class=\"' . SLUG . '_textbanner__content__button button button--primary\"  title=\"Test free of charge\">Test free of charge<\/a>\n            <\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"axi_blog axi_blog--slider\"^>\n                        <div class=\"ppi_row\">\n                <div class=\"ppi_col-xs-12\">\n                    <div class=\"axi_blog__categories\"><div class=\"axi_blog__categories__items\"><button class=\"axi_blog__categories__item js-blog__categories__item axi_blog__categories__item__all js-blog__categories__item__all active\" data-category=\"all\">All<\/button><button class=\"axi_blog__categories__item js-blog__categories__item\" data-category=\"23\">News<\/button><\/div><\/div>                <\/div>\n            <\/div>\n\n        \n        <div class=\"axi_blog__loader js-blog__loader axi_blog__loader__top\">\n            <div class=\"ppi_row text-center\">\n                <div class=\"ppi_col-xs-12\">\n                    <div class=\"axi_loader\">\n    <div class=\"ppi_row text-center\">\n        <div class=\"ppi_col-xs-12\">\n            <div class=\"axi_loader__spinner\">\n                <span><\/span>\n                <span><\/span>\n                <span><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"axi_blog__list js-blog__list\" data-posts-per-page=\"3\">\n            <div class=\"swiper\">\n                <div class=\"swiper-wrapper js-swiper-wrapper\">\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-768x240.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-768x240.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-300x94.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1024x320.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1920x600.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1200x375.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-992x310.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-480x150.jpg 480w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            How mobile solutions optimize technical field service        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.         <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/how-to-optimize-your-first-time-fix-rate\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"261\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-768x261.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"Header Technician\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-768x261.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-300x102.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1024x348.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1920x653.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1200x408.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-992x337.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-480x163.jpg 480w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            How to optimize your first-time-fix rate        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Find out what the first-time-fix rate is and how you can optimize the first-time-fix rate for more customer satisfaction and sales.          <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/how-to-optimize-your-first-time-fix-rate\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/predictive-maintenance\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-768x513.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"Technician with laptop in the factory\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-300x201.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-992x663.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-480x321.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            Predictive Maintenance        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Predictive maintenance can maximize system availability, extend machine service life and minimize maintenance costs.        <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/predictive-maintenance\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n\n        <div class=\"axi_loader\">\n    <div class=\"ppi_row text-center\">\n        <div class=\"ppi_col-xs-12\">\n            <div class=\"axi_loader__spinner\">\n                <span><\/span>\n                <span><\/span>\n                <span><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n            \n    <\/div>\n[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"If you want to offer excellent service and reliable maintenance, you need the right expertise right on site. We reveal how industrial augmented reality helps to carry out maintenance and repairs more efficiently and reduce costs. ","protected":false},"author":8,"featured_media":2808,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How industrial augmented reality is revolutionizing service<\/title>\n<meta name=\"description\" content=\"Service and maintenance with industrial augmented reality: optimize maintenance and repairs, reduce downtimes and costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neo-suite.de\/en\/how-industrial-augmented-reality-is-revolutionizing-service-and-maintenance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How industrial augmented reality is revolutionizing service and maintenance\" \/>\n<meta property=\"og:description\" content=\"Service and maintenance with industrial augmented reality: optimize maintenance and repairs, reduce downtimes and costs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.neo-suite.de\/en\/how-industrial-augmented-reality-is-revolutionizing-service-and-maintenance\/\" \/>\n<meta property=\"og:site_name\" content=\"Axians | NEO\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-06T09:35:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-31T09:44:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/08\/axians-hoehere-produktivitaet-e1696584629215.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta 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