{"id":9408,"date":"2024-11-21T15:32:24","date_gmt":"2024-11-21T14:32:24","guid":{"rendered":"https:\/\/www.neo-suite.de\/how-mobile-solutions-optimize-technical-field-service\/"},"modified":"2025-01-31T10:43:22","modified_gmt":"2025-01-31T09:43:22","slug":"how-mobile-solutions-optimize-technical-field-service","status":"publish","type":"post","link":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/","title":{"rendered":"How mobile solutions optimize technical field service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column][vc_column_text]Author: <a href=\"https:\/\/www.neo-suite.de\/?axians_contact=maximilian-schmitt\" target=\"_blank\" rel=\"noopener\">Maximilian Schmitt<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column][vc_column_text]<strong>Would you like to make your field service more efficient, cost-effective and customer-friendly? Find out what role <a href=\"https:\/\/www.neo-suite.de\/en\/mobile-solutions\/\">mobile solutions<\/a> play in technical field service. <\/strong>[\/vc_column_text][vc_column_text]The demands on the technical field service are constantly increasing: <a href=\"https:\/\/www.neo-suite.de\/en\/references\/\">customers<\/a> expect fast response times, precise information and smooth processes. At the same time, many companies are struggling with inefficient processes, communication problems and a high administrative burden. Mobile field service software offers the solution here: digitalized processes can automate workflows, eliminate media disruptions and record and exchange data in real time.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Key challenges in technical field service<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column]<div class=\"axi_services cards\"><div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n              Complex information flows        <\/div>\n        <div class=\"cards__item__content\">\n            \nService technicians must be able to access customer histories, maintenance plans and material logistics on site.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Manual documentation        <\/div>\n        <div class=\"cards__item__content\">\n            Paper-based reports often lead to errors, media disruptions and delays in further processing.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Communication gaps        <\/div>\n        <div class=\"cards__item__content\">\n            Queries by phone or e-mail cost time and impair productivity.        <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            Data islands        <\/div>\n        <div class=\"cards__item__content\">\n            If information is stored in separate systems, it has to be recorded multiple times, which slows down efficiency.        <\/div>\n            <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What are mobile apps for technical field service?<\/h2><\/div>[vc_column_text]Software solutions that help field service technicians to complete their tasks more efficiently. By centralizing all information, enabling automated workflows and seamless communication between technicians, dispatchers and customers, the <a href=\"https:\/\/www.neo-suite.de\/servicetechniker-app\/\">field service apps<\/a> make it easier to overcome the aforementioned challenges. The apps offer functions such as:\n\n \n<ul>\n \t<li>Creating digital service reports<\/li>\n \t<li>Access to customer and property data<\/li>\n \t<li>Processing of service orders (also offline)<\/li>\n \t<li>Communication with dispatchers and customers in real time<\/li>\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">When should you use software in technical field service?<\/h2><\/div>[vc_column_text]If companies work with a large number of service technicians and orders, the use of software in technical field service is ideal. Here in particular, mobile solutions can facilitate planning and coordination, reduce administrative work and guarantee seamless processing. But field service software also offers decisive advantages for complex service requirements or geographically dispersed locations: Technicians have access to all relevant information at all times, regardless of their location. A central database forms the basis for the efficient processing of service orders, as it eliminates the need for time-consuming queries. Integration into existing ERP systems also makes information available across locations, which improves collaboration and harmonizes processes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">8 Advantages of mobile field service software<\/h2><\/div>[vc_tta_accordion][vc_tta_section title=&#8221;1. time and cost savings&#8221; tab_id=&#8221;1732102192141-9d4c9204-2890&#8243;][vc_column_text]Automated processes reduce administrative work and allow technicians to concentrate on their core tasks. The result: less time wasted and lower operating costs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;2. accelerated service processes&#8221; tab_id=&#8221;1732102192173-bef0f394-831e&#8221;][vc_column_text]Digital workflows and real-time data allow service requests to be processed faster and problems to be resolved more quickly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;3. increased transparency&#8221; tab_id=&#8221;1732102192203-84e61fc1-e2bc&#8221;][vc_column_text]A central platform for all data and activities creates greater clarity and traceability &#8211; for technicians as well as for dispatchers and service management.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;4. working without media discontinuity&#8221; tab_id=&#8221;1732102192233-76e3169c-d078&#8243;][vc_column_text]All data recorded on site can flow directly into the backend system. This prevents duplicate data entry and minimizes sources of error.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;5. seamless communication&#8221; tab_id=&#8221;1732102192266-db244d61-cd4c&#8221;][vc_column_text]Technicians, dispatchers and customers always stay connected thanks to mobile solutions. Queries or delays are significantly reduced.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;6. real-time data exchange&#8221; tab_id=&#8221;1732102192302-a466bea6-64f8&#8243;][vc_column_text]Up-to-date information, such as the status of an order or stock levels, is available at all times. This increases adherence to deadlines and improves planning.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;7. reduce sources of error&#8221; tab_id=&#8221;1732102192337-5c65833e-291f&#8221;][vc_column_text]Standardized input formats and digital checklists minimize the risk of transmission errors.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;8. improve customer satisfaction&#8221; tab_id=&#8221;1732102192375-0dc111b7-c7a2&#8243;][vc_column_text]Mobile field service software ensures more efficient processes and more precise services, which in turn leads to more satisfied customers.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"axi_image axi_image__full \"><figure class=\"global-shadow\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"879\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-1200x879.jpg\" class=\"attachment-axi-lg size-axi-lg\" alt=\"Axians Techniker am Wagen\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-1200x879.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-300x220.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-1024x750.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-768x563.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-992x727.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2-480x352.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren2.jpg 1365w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">Which functions mobile field management software should offer<\/h2><\/div>[vc_column_text]<a href=\"https:\/\/www.neo-suite.de\/en\/solutions\/applications\/field-service-management-software\/\">Mobile field management software<\/a> can significantly optimize technical field service. The following functions are essential for improving processes and service quality.[\/vc_column_text][vc_tta_accordion][vc_tta_section title=&#8221;Record working hours&#8221; tab_id=&#8221;1732102187965-7a4d88cd-69c1&#8243;][vc_column_text]With a mobile solution, service technicians can record their working time directly on site &#8211; digitally, precisely and in real time. This not only makes billing easier, but also prevents errors that can occur with manual time recording. In addition, automatic recording saves time and reduces the administrative workload for payroll accounting.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Document material consumption&#8221; tab_id=&#8221;1732102187992-50b2b89a-1a1e&#8221;][vc_column_text]The consumption of spare parts and other materials can be recorded on site directly in the app. This provides a precise overview of the resources used and ensures that stock levels are updated in real time. Bottlenecks can be avoided and reorders can be initiated in good time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Create digital service reports&#8221; tab_id=&#8221;1732102188021-59f28046-5ff8&#8243;][vc_column_text]Instead of filling out reports on paper and entering them manually into the system later, technicians can use mobile solutions to create their service reports digitally and directly on site. This means they are immediately available, can be forwarded to customers and processed seamlessly.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Use digital checklists&#8221; tab_id=&#8221;1732102188049-c7983ff1-76d2&#8243;][vc_column_text]<a href=\"https:\/\/www.neo-suite.de\/digitale-checklisten\/\">Digital checklists<\/a> help technicians to adhere to standardized processes and not forget anything. This ensures fewer errors and consistent results during maintenance, repairs or installations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Offline functionality&#8221; tab_id=&#8221;1732102188079-dd0d2285-29b7&#8243;][vc_column_text]Customer data, order details or stock levels should be synchronized between the field service software and the ERP system. This simplifies processes and ensures centralized data availability.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Integration into ERP systems&#8221; tab_id=&#8221;1732102188110-765e02f5-58f0&#8243;][vc_column_text]Customer data, order details or stock levels should be synchronized between the field service software and the ERP system. This simplifies processes and ensures centralized data availability.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">3 Areas of application for mobile field service software<\/h2><\/div>[vc_column_text]Mobile solutions for technical field service can map a variety of order types and provide digital support for the entire service process. The following areas of application are particularly frequently optimized.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_top&#8221;][vc_column]<div class=\"axi_services cards\"><div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            1. commissioning        <\/div>\n        <div class=\"cards__item__content\">\n            Mobile solutions support the commissioning of systems or devices with digital checklists, step-by-step instructions and the ability to record all relevant data on site. Documentation and acceptance reports can be created directly in the software and supplemented with photos or digital signatures.         <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            2. maintenance        <\/div>\n        <div class=\"cards__item__content\">\n            Regular maintenance tasks become much more efficient with mobile field service software: Technicians receive clear instructions and have direct access to maintenance histories and technical data. Automatically generated maintenance reports save additional time and ensure complete, high-quality documentation.         <\/div>\n            <\/div>\n<\/div>\n<div\n    class=\"axi_services__item cards__item global-shadow bg-gradient-endeavour text-white\">\n    <div class=\"cards__item__inner\">\n                <div class=\"cards__item__title\">\n            3. interference suppression        <\/div>\n        <div class=\"cards__item__content\">\n            In the event of malfunctions, mobile solutions can provide real-time information, such as error logs or material availability, to ensure that problems are solved quickly. And while communication with dispatchers or customers is made easier, second trips can be minimized through precise planning and data access.         <\/div>\n            <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=&#8221;ppi_remove_padding_bottom&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">What about material logistics?<\/h2><\/div>[vc_column_text]\r\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">Missing material, unclear stock levels or time-consuming reorders can lead to delays in the service process and affect customer satisfaction. Mobile solutions for technical field service offer a clear improvement here by documenting material consumption in real time and automatically updating stock levels. <\/span><\/p>\n<p style=\"margin-right: 56.4pt;\"><span style=\"font-family: 'Calibri',sans-serif;\">What&#8217;s more, by integrating mobile field service software into existing ERP or warehouse management systems, technicians have access to up-to-date information on spare parts and consumables at all times. This enables precise planning and ensures that the required materials are immediately available. In addition, the field service software can also be used to automate repeat orders so that bottlenecks can be avoided at an early stage.  <\/span><\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Can digital checklists also be mapped?<\/h2><\/div>[vc_column_text]Yes, <a href=\"https:\/\/www.neo-suite.de\/digitale-checklisten\/\">digital checklists<\/a> can be easily integrated into mobile solutions and offer considerable advantages: they standardize processes, reduce errors and ensure that all necessary steps and data are reliably recorded. If the checklists can be flexibly adapted in the software, they can also map specific requirements for maintenance, commissioning or faults. Supplemented by functions such as automatic validation and mandatory fields, they ensure improved data quality.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=&#8221;gradient_endeavour&#8221; full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2 text-center\">What about the integration of third-party applications?<\/h2><\/div>[vc_column_text]Many mobile field service solutions offer the option of integrating third-party applications. This enables companies to seamlessly integrate existing tools and processes. Integration usually takes place via standardized interfaces (APIs) or special plug-ins. For example:   \n<ul>\n \t<li>Map services (e.g. for route optimization)<\/li>\n \t<li>Document management systems,<\/li>\n \t<li>CRM tools or sensor and IoT applications.<\/li>\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_narrow_row&#8221;][vc_column]<div class=\"ppi_headlines\"><h2 class=\"h2\">Mobile solutions for technical field service - more efficiency in everyday service work<\/h2><\/div>[vc_column_text]Mobile solutions for the technical field service create a central database that provides all relevant information. They enable seamless work, real-time data access and increase efficiency, productivity and customer satisfaction. Whether commissioning, maintenance or troubleshooting &#8211; with mobile apps, technicians benefit from precise information, efficient material management and optimized processes. In this way, companies not only ensure their service quality, but also create a future-proof basis that satisfies customers and employees alike.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"axi_blog axi_blog--slider\"^>\n                        <div class=\"ppi_row\">\n                <div class=\"ppi_col-xs-12\">\n                    <div class=\"axi_blog__categories\"><div class=\"axi_blog__categories__items\"><button class=\"axi_blog__categories__item js-blog__categories__item axi_blog__categories__item__all js-blog__categories__item__all active\" data-category=\"all\">All<\/button><button class=\"axi_blog__categories__item js-blog__categories__item\" data-category=\"23\">News<\/button><\/div><\/div>                <\/div>\n            <\/div>\n\n        \n        <div class=\"axi_blog__loader js-blog__loader axi_blog__loader__top\">\n            <div class=\"ppi_row text-center\">\n                <div class=\"ppi_col-xs-12\">\n                    <div class=\"axi_loader\">\n    <div class=\"ppi_row text-center\">\n        <div class=\"ppi_col-xs-12\">\n            <div class=\"axi_loader__spinner\">\n                <span><\/span>\n                <span><\/span>\n                <span><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"axi_blog__list js-blog__list\" data-posts-per-page=\"3\">\n            <div class=\"swiper\">\n                <div class=\"swiper-wrapper js-swiper-wrapper\">\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"240\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-768x240.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-768x240.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-300x94.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1024x320.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1920x600.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-1200x375.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-992x310.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3-480x150.jpg 480w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            How mobile solutions optimize technical field service        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.         <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/how-to-optimize-your-first-time-fix-rate\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"261\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-768x261.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"Header Technician\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-768x261.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-300x102.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1024x348.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1920x653.jpg 1920w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-1200x408.jpg 1200w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-992x337.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/06\/header-example-480x163.jpg 480w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            How to optimize your first-time-fix rate        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Find out what the first-time-fix rate is and how you can optimize the first-time-fix rate for more customer satisfaction and sales.          <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/how-to-optimize-your-first-time-fix-rate\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                            <div class=\"axi_blog__list__item global-shadow js-blog__list__item swiper-slide\">\n    <a href=\"https:\/\/www.neo-suite.de\/en\/predictive-maintenance\/\" class=\"axi_blog__list__item__image\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"513\" src=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-768x513.jpg\" class=\"attachment-axi-sm size-axi-sm\" alt=\"Technician with laptop in the factory\" srcset=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-768x513.jpg 768w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-300x201.jpg 300w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-1024x684.jpg 1024w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-992x663.jpg 992w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705-480x321.jpg 480w, https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2023\/07\/shutterstock_1944508705.jpg 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>    <\/a>\n    <div class=\"axi_blog__list__item__content\">\n        <div class=\"axi_blog__list__item__content__category\">\n            <span>News<\/span>        <\/div>\n        <h3 class=\"axi_blog__list__item__content__title\">\n            Predictive Maintenance        <\/h3>\n                <div class=\"axi_blog__list__item__content__description\">\n            Predictive maintenance can maximize system availability, extend machine service life and minimize maintenance costs.        <\/div>\n        <a href=\"https:\/\/www.neo-suite.de\/en\/predictive-maintenance\/\" class=\"button button--primary\">Learn more<\/a>\n    <\/div>\n<\/div>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n\n        <div class=\"axi_loader\">\n    <div class=\"ppi_row text-center\">\n        <div class=\"ppi_col-xs-12\">\n            <div class=\"axi_loader__spinner\">\n                <span><\/span>\n                <span><\/span>\n                <span><\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n            \n    <\/div>\n[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service. ","protected":false},"author":11,"featured_media":6250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobile solutions for technical field service<\/title>\n<meta name=\"description\" content=\"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How mobile solutions optimize technical field service\" \/>\n<meta property=\"og:description\" content=\"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Axians | NEO\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-21T14:32:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-31T09:43:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2133\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"kuechler\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\",\"url\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\",\"name\":\"Mobile solutions for technical field service\",\"isPartOf\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg\",\"datePublished\":\"2024-11-21T14:32:24+00:00\",\"dateModified\":\"2025-01-31T09:43:22+00:00\",\"author\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/#\/schema\/person\/25794d01162ab187aacdcb1869b6b093\"},\"description\":\"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#primaryimage\",\"url\":\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg\",\"contentUrl\":\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg\",\"width\":2133,\"height\":667},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.neo-suite.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How mobile solutions optimize technical field service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/#website\",\"url\":\"https:\/\/www.neo-suite.de\/en\/\",\"name\":\"Axians | NEO\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.neo-suite.de\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/#\/schema\/person\/25794d01162ab187aacdcb1869b6b093\",\"name\":\"kuechler\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/242d1e4c4bba73b4ee87ae19fcae9077?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/242d1e4c4bba73b4ee87ae19fcae9077?s=96&d=mm&r=g\",\"caption\":\"kuechler\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mobile solutions for technical field service","description":"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/","og_locale":"en_US","og_type":"article","og_title":"How mobile solutions optimize technical field service","og_description":"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.","og_url":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/","og_site_name":"Axians | NEO","article_published_time":"2024-11-21T14:32:24+00:00","article_modified_time":"2025-01-31T09:43:22+00:00","og_image":[{"width":2133,"height":667,"url":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Written by":"kuechler","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/","url":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/","name":"Mobile solutions for technical field service","isPartOf":{"@id":"https:\/\/www.neo-suite.de\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#primaryimage"},"image":{"@id":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg","datePublished":"2024-11-21T14:32:24+00:00","dateModified":"2025-01-31T09:43:22+00:00","author":{"@id":"https:\/\/www.neo-suite.de\/en\/#\/schema\/person\/25794d01162ab187aacdcb1869b6b093"},"description":"Would you like to make your field service more efficient? Find out what role mobile solutions play in technical field service.","breadcrumb":{"@id":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#primaryimage","url":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg","contentUrl":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/11\/header-blog-wie-Mobile-Loesungen-den-technischen-Aussendienst-optimieren-3.jpg","width":2133,"height":667},{"@type":"BreadcrumbList","@id":"https:\/\/www.neo-suite.de\/en\/how-mobile-solutions-optimize-technical-field-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.neo-suite.de\/en\/"},{"@type":"ListItem","position":2,"name":"How mobile solutions optimize technical field service"}]},{"@type":"WebSite","@id":"https:\/\/www.neo-suite.de\/en\/#website","url":"https:\/\/www.neo-suite.de\/en\/","name":"Axians | NEO","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.neo-suite.de\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.neo-suite.de\/en\/#\/schema\/person\/25794d01162ab187aacdcb1869b6b093","name":"kuechler","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.neo-suite.de\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/242d1e4c4bba73b4ee87ae19fcae9077?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/242d1e4c4bba73b4ee87ae19fcae9077?s=96&d=mm&r=g","caption":"kuechler"}}]}},"_links":{"self":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/posts\/9408"}],"collection":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/comments?post=9408"}],"version-history":[{"count":2,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/posts\/9408\/revisions"}],"predecessor-version":[{"id":9410,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/posts\/9408\/revisions\/9410"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/media\/6250"}],"wp:attachment":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/media?parent=9408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/categories?post=9408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/tags?post=9408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}