{"id":5504,"date":"2024-05-27T13:23:54","date_gmt":"2024-05-27T11:23:54","guid":{"rendered":"https:\/\/www.neo-suite.de\/references\/reference-alois-mueller-gmbh\/"},"modified":"2024-05-27T14:11:33","modified_gmt":"2024-05-27T12:11:33","slug":"reference-alois-mueller-gmbh","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/","title":{"rendered":"Reference Alois M\u00fcller GmbH"},"content":{"rendered":"
[vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”stretch_row_content_no_spaces”][vc_column]
\"Pufferspeicher
Field service, scheduling, communication: with the NEO Suite and SAP S\/4HANA<\/span><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-endeavour” full_width=”stretch_narrow_row”][vc_column width=”1\/3″]

Customer benefits<\/h3><\/div>[vc_column_text]Maintenance and repair with the NEO Mobile Suite<\/a> and NEO Schedule<\/a> creates stringency and transparency in service. With seamless integration into all upstream and downstream processes along the value chain. With simple scheduling of service teams on site. With a full overview and progress control of all activities.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

Customer<\/h3><\/div>[vc_column_text]Alois M\u00fcller GmbH[\/vc_column_text]

Branch<\/h3><\/div>[vc_column_text]Energy systems | Building technology[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

Contact<\/h3><\/div>[vc_column_text]Selina Wagner <\/strong>\n<\/strong>Project Manager Axians NEO Suite\n+49 621 72926173\nContact us<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Mobile plant service as an ERP-integrated process at Alois M\u00fcller GmbH<\/h2><\/div>[vc_column_text]”Energy in focus” is the guiding principle of Alois M\u00fcller GmbH<\/a>. With this in mind, over the past 50 years the company has specialized primarily in the construction of complex systems for heating, cooling, technical gases and electricity for industrial and medium-sized companies. All with the aim of optimizing energy costs, conserving valuable resources and complying with all environmental regulations.\n\n“Service in focus” was the next claim. As part of the S\/4 HANA transformation and as a company-wide integrated field service management solution. Or in short: with the NEO Suite.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]

From SAP to ASAP: Field Service Management via NEO Suite<\/h2><\/div>[vc_column_text]Alois M\u00fcller also knows that the best system is nothing without the right maintenance. Qualified technicians therefore continuously ensure optimum settings and the interaction of the individual components. Before the project started, however, these processes were carried out manually via many interfaces and with media disruptions. In other words, the databases in the entire value chain were Excel, paper, Outlook and craftsman software. The introduction of S\/4HANA formed the basis for these increased requirements at Alois M\u00fcller. The standard processes of the SAP modules (SD, CS, PM, CO, MM, FI) were used for this, particularly in the service area.\n\nThe company was looking for a field service management solution<\/a> for the consistent and uniform digitalization of service processes. A mobile application should serve as a communicator for scheduling, provide all customer and deployment-relevant data and enable precise, on-time feedback of activities. Customers should also be able to view and confirm the data recorded in the work report. Digital deployment planning should make it easier for dispatchers to schedule orders to the right technicians at the right times for the customer.\n\nThe Axians NEO Mobile Suite, which 95 technicians have been using since July 2021, is now used for mobile order processing with all features, data and tools – whether on the road or on site.\n\nThe NEO Schedule scheduling solution was introduced in October 2022. Since then, four dispatchers have been scheduling orders and assignments at Alois M\u00fcller.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Harmonized processes and freedom offered<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]\n
\n
\n
\n

With the introduction of the NEO Suite, both employees and customers of Alois M\u00fcller experienced a significant improvement in services, coupled with considerably more transparency for all parties involved – whether clients, executing technicians or planners.<\/p>\n

Standardized, harmonized processes now not only ensure more efficient work. Centralized control and scheduling of service assignments also saves time and money. Interests and work processes are kept synchronized in the digitalized system. And that also increases productivity.<\/p>\n <\/div>\n <\/div>\n\n

\n
\n \"\" <\/figure>\n <\/div>\n\n <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column][vc_column_text]All areas of the company communicate on one level and therefore interact smoothly. The result is a seamless workflow. Whether stationary or mobile, everyone involved in the project is always up to date. And no information is lost along the way. The Alois M\u00fcller Service Center is thus able to meet the most diverse requirements of its customers promptly and competently. Even highly complex processes are integrated into the service cycle without compromising on time or quality.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Mobile First Class: NEO with RFID tag<\/h2><\/div>[vc_column_text]One of the technical specials for Alois M\u00fcller was the integration of RFID tags for contactless reading and recognition of the technical objects. RFID is a proven method for identifying objects via radio. By using this technology and integrating it into the solution concept, Alois M\u00fcller can now offer additional services.\n\nRFID is used, for example, to check fire dampers. Specifically: A technician walks through the hall and scans RFID tags at a height using the NEO Mobile app. The measuring point is automatically recognized and a measurement document is written. The customer then also has recorded proof that the service technician was actually at the respective system. Another advantage is that the correct object in the list is recognized when the measuring point is detected and the associated checklist processing is started.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Conclusion and outlook: Plus points for mobile service<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top”][vc_column]
\n
\n
\n Extensive use of SAP standards without time-consuming modifications by the customer <\/div>\n
\n <\/div>\n <\/div>\n<\/div>\n\n
\n
\n Company-wide harmonized service processes <\/div>\n
\n <\/div>\n <\/div>\n<\/div>\n\n
\n
\n No media disruptions in documentation and when recording service data <\/div>\n
\n <\/div>\n <\/div>\n<\/div>\n\n
\n
\n From the customer and system master data to the detailed planning of operations, everything takes place in one system. <\/div>\n
\n <\/div>\n <\/div>\n<\/div>\n\n
\n
\n Significant increase in employee productivity through intelligent management of upcoming tasks. <\/div>\n
\n <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column][vc_column_text]To expand the scope of services, Alois M\u00fcller is currently considering automatic deployment planning with the NEO Optimizer<\/a>. The migration to the current mobile solution NEO Mobile is also planned.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]
\n
\n

"We were looking for a standardized solution to map our service processes, while at the same time using individual process functions. The features of the NEO Suite from Axians provided us with the best mix for this: standardized processes paired with functions individually tailored to our requirements. As a result, this is a key factor in our ability to outperform our competitors. After all, no other cloud solution in the service sector could offer us the flexibility that our teams now use on a daily basis with the NEO Suite."<\/p><\/div>

Matthias Kiechle<\/p>

Key user SAP and Head of Controlling, M\u00fcller Service GmbH<\/p> <\/div>\n

<\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Alois M\u00fcller GmbH. Focus on energy. Mobile service under control.<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column width=”1\/2″][vc_column_text]From a family business founded in 1973 to a medium-sized company, the Alois M\u00fcller Group now employs over 800 people at 14 branches. 90 percent of them work in operations. The central “Green Factory” in Ungerhausen, Swabia, is home to the comprehensive production facility for mobile energy centers and energy module systems. Alois M\u00fcller generally focuses on a sustainable philosophy. For heating,\nVentilation, sanitary, refrigeration or electrical engineering as well as energy contracting orCO2-neutral<\/sub>and energy self-sufficient production.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]
\"Logo<\/figure><\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row ppi_row_padding=\"ppi_remove_padding_top,ppi_remove_padding_bottom\" full_width=\"stretch_row_content_no_spaces\"][vc_column]Field service, scheduling, communication: with the NEO Suite and SAP S\/4HANA[\/vc_column][\/vc_row][vc_row ppi_row_type=\"bg-endeavour\" full_width=\"stretch_narrow_row\"][vc_column width=\"1\/3\"]Customer benefits[vc_column_text]Maintenance and repair with the NEO Mobile Suite and NEO Schedule creates stringency and transparency in service. With seamless integration into all upstream and downstream processes along the value chain. With simple scheduling of service teams on site. With [...]","protected":false},"author":11,"featured_media":5494,"parent":1100,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nReference Alois M\u00fcller GmbH - Axians | NEO<\/title>\n<meta name=\"description\" content=\"Maintenance and repair with the NEO Suite creates stringency and transparency in service. How? Find out more in our reference story with Alois M\u00fcller GmbH\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reference Alois M\u00fcller GmbH\" \/>\n<meta property=\"og:description\" content=\"Maintenance and repair with the NEO Suite creates stringency and transparency in service. How? Find out more in our reference story with Alois M\u00fcller GmbH\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/\" \/>\n<meta property=\"og:site_name\" content=\"Axians | NEO\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-27T12:11:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/\",\"url\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/\",\"name\":\"Reference Alois M\u00fcller GmbH - Axians | NEO\",\"isPartOf\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg\",\"datePublished\":\"2024-05-27T11:23:54+00:00\",\"dateModified\":\"2024-05-27T12:11:33+00:00\",\"description\":\"Maintenance and repair with the NEO Suite creates stringency and transparency in service. How? Find out more in our reference story with Alois M\u00fcller GmbH\",\"breadcrumb\":{\"@id\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#primaryimage\",\"url\":\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg\",\"contentUrl\":\"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg\",\"width\":1920,\"height\":800,\"caption\":\"Buffer storage tank and energy center from Alois M\u00fcller GmbH\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.neo-suite.de\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"References\",\"item\":\"https:\/\/www.neo-suite.de\/en\/references\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Reference Alois M\u00fcller GmbH\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.neo-suite.de\/en\/#website\",\"url\":\"https:\/\/www.neo-suite.de\/en\/\",\"name\":\"Axians | NEO\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.neo-suite.de\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Reference Alois M\u00fcller GmbH - Axians | NEO","description":"Maintenance and repair with the NEO Suite creates stringency and transparency in service. How? Find out more in our reference story with Alois M\u00fcller GmbH","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/","og_locale":"en_US","og_type":"article","og_title":"Reference Alois M\u00fcller GmbH","og_description":"Maintenance and repair with the NEO Suite creates stringency and transparency in service. How? Find out more in our reference story with Alois M\u00fcller GmbH","og_url":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/","og_site_name":"Axians | NEO","article_modified_time":"2024-05-27T12:11:33+00:00","og_image":[{"width":1920,"height":800,"url":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/","url":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/","name":"Reference Alois M\u00fcller GmbH - Axians | NEO","isPartOf":{"@id":"https:\/\/www.neo-suite.de\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#primaryimage"},"image":{"@id":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#primaryimage"},"thumbnailUrl":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg","datePublished":"2024-05-27T11:23:54+00:00","dateModified":"2024-05-27T12:11:33+00:00","description":"Maintenance and repair with the NEO Suite creates stringency and transparency in service. How? Find out more in our reference story with Alois M\u00fcller GmbH","breadcrumb":{"@id":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#primaryimage","url":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg","contentUrl":"https:\/\/www.neo-suite.de\/wp\/wp-content\/uploads\/2024\/05\/header-referenz-alois-mueller.jpg","width":1920,"height":800,"caption":"Buffer storage tank and energy center from Alois M\u00fcller GmbH"},{"@type":"BreadcrumbList","@id":"https:\/\/www.neo-suite.de\/en\/references\/reference-alois-mueller-gmbh\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.neo-suite.de\/en\/"},{"@type":"ListItem","position":2,"name":"References","item":"https:\/\/www.neo-suite.de\/en\/references\/"},{"@type":"ListItem","position":3,"name":"Reference Alois M\u00fcller GmbH"}]},{"@type":"WebSite","@id":"https:\/\/www.neo-suite.de\/en\/#website","url":"https:\/\/www.neo-suite.de\/en\/","name":"Axians | NEO","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.neo-suite.de\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/pages\/5504"}],"collection":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/comments?post=5504"}],"version-history":[{"count":8,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/pages\/5504\/revisions"}],"predecessor-version":[{"id":5512,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/pages\/5504\/revisions\/5512"}],"up":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/pages\/1100"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/media\/5494"}],"wp:attachment":[{"href":"https:\/\/www.neo-suite.de\/en\/wp-json\/wp\/v2\/media?parent=5504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}