{"id":3013,"date":"2023-07-14T11:14:16","date_gmt":"2023-07-14T09:14:16","guid":{"rendered":"https:\/\/www.neo-suite.de\/industry-sectors\/chemistry-and-pharmaceuticals\/"},"modified":"2025-10-10T16:08:58","modified_gmt":"2025-10-10T14:08:58","slug":"chemistry-and-pharmaceuticals","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/en\/industry-sectors\/chemistry-and-pharmaceuticals\/","title":{"rendered":"Chemistry and pharmaceuticals"},"content":{"rendered":"
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Field service management and maintenance software for the chemical and pharmaceutical industry<\/h1><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”gradient_zodiac” full_width=”stretch_narrow_row”][vc_column][vc_column_text]The chemistry and pharmaceuticals industry faces several challenges in maintenance and field service. When selecting and implementing field service management and maintenance software, it is important to <\/span>certain requirements and regulations<\/b> must be taken into account. <\/span>\r\n\r\nThese include Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP) and other industry-specific standards. The software should support these requirements and ensure that the processes comply with the applicable regulations.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column][vc_column_text]Chemical and pharmaceutical products require the creation and management of <\/span>Safety data sheets<\/b>. Field service management and maintenance software should support the creation, updating, and management of SDS, including the management of chemical properties, risk assessments, and safety information.<\/span>\r\n\r\nIn the chemistry and pharmaceuticals industry, the <\/span>Quality assurance<\/b> of crucial importance. The field service management and maintenance software should provide functions to plan, perform and document quality checks and inspections. This may include tracking test results, deviations, corrective actions, and audits.<\/span>\r\n\r\nThe field service management and maintenance software should support the <\/span>management of devices, plants and production lines <\/b> support. This includes documentation of equipment information, maintenance histories, calibration data, and technical specifications. The software can also help with scheduling planned maintenance, tracking downtime and monitoring asset conditions.<\/span>\r\n\r\nThe chemistry and pharmaceuticals industry requires efficient <\/span>management of materials, raw materials and products.<\/b> Field service management and maintenance software should provide inventory tracking, materials ordering, batch tracking, and expiration date monitoring. It can also assist with consumables management and traceability.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Digital field service management and maintenance software in the chemical and pharmaceutical industry<\/h2><\/div>[vc_column_text]The <\/span>NEO Suite<\/b> offers chemical and pharmaceutical companies a comprehensive and end-to-end set of maintenance and technical customer service modules to help them meet stringent requirements and regulations. NEO Suite modules include:<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top”][vc_column]
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\n NEO Service Portal <\/div>\n
\n The NEO Service Portal bundles customer requests, checks for redundant messages, is available around the clock for your customers, ensures a high quality of service requests and helps customers to help themselves through an integrated solution database. <\/div>\n Service Portal<\/a>\n <\/div>\n<\/div>\n\n
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\n NEO Schedule <\/div>\n
\n With NEO Schedule, your maintenance planners or dispatchers can schedule technicians or maintainers according to the required skills and availabilities. Subcontractors can also be easily integrated into the planning process. <\/div>\n Deployment planning<\/a>\n <\/div>\n<\/div>\n\n
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\n NEO Mobile <\/div>\n
\n Through NEO Mobile, maintenance or service technicians receive already validated data and can report back their performed activities, according to established validation processes, via the mobile app. By using the mobile solution and accessing real-time data on asset, maintenance schedules, spare parts inventories and other, asset and maintenance critical data, maintenance staff and field technicians can make faster decisions to proactively or reactively respond to specific asset conditions. <\/div>\n Mobile solutions<\/a>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column][vc_column_text]Additional modules for data evaluation, predictive maintenance, and augmented reality applications can make a further contribution to supporting maintenance and technical customer service in the chemical and pharmaceutical industries.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_row_content_no_spaces” disable_element=”yes”][vc_column]\n
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\n How digital is your customer service? <\/h2>\n
\n Calculate your individual potential for digitizing your technical customer service now! <\/div>\n To the quickcheck<\/a>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Our industry experience in the chemical and pharmaceutical sector<\/h2><\/div>[vc_column_text]NEO Suite is used by numerous medium-sized and large companies in the chemical and pharmaceutical industries for the maintenance of their own plants and machines as well as for customer service. Here you can find a selection of our references:<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top”][vc_column]
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Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div>

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Test NEO Mobile now for free!<\/h2>