{"id":2934,"date":"2023-01-05T10:58:58","date_gmt":"2023-01-05T09:58:58","guid":{"rendered":"https:\/\/www.neo-suite.de\/neo-suite-2\/service-portal\/"},"modified":"2024-02-13T14:47:28","modified_gmt":"2024-02-13T13:47:28","slug":"service-portal","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/en\/solutions\/neo-suite\/service-portal\/","title":{"rendered":"Service Portal"},"content":{"rendered":"
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NEO Service Portal: Customer loyalty around the clock<\/h1>The future belongs to digital service offerings. But how do you avoid being suffocated by the mass of customer inquiries? simple. better. be<\/span><\/div><\/div><\/div><\/div><\/div>
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simple. better. communicate.<\/div>

NEO Service Portal - 24\/7 Customer Service<\/h2><\/div>[vc_column_text]Strengthen your customer relationships through optimal service. With the NEO Service Portal, your customers and service providers can interact with you and get information around the clock. You relieve the workload on your office staff and also exploit individual cross-selling and upselling potential. The NEO Service Portal is the ideal complement for NEO Schedule<\/a> and the NEO Mobile Suite<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

Advantages of the NEO Service Portal at a glance<\/h2><\/div>[vc_row_inner][vc_column_inner width=”1\/3″]
\"Zufriedenheitssmileys\"<\/figure><\/div>
Higher customer satisfaction<\/h6><\/div>[vc_column_text]The NEO Service Portal improves customer satisfaction through 24\/7 availability, self-service, and fast and more efficient service processes.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Frau<\/figure><\/div>
Relief for the office staff<\/h6><\/div>[vc_column_text]The NEO Service Portal relieves the internal sales force by providing self-services for customers, partners and subcontractors. This allows your employees to focus on customer service.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Uhr<\/figure><\/div>
Less litigation costs<\/h6><\/div>[vc_column_text]Reduce your process costs for customer service and optimize response times. The NEO Service Portal absorbs high numbers of requests at peak times.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_bottom” full_width=”stretch_narrow_row”][vc_column]

Screenshots of the NEO Service Portal<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_row_content”][vc_column]
\n \n \"Dashboard\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Ticket\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Serviceticket\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Lo\u0308sungsvorschla\u0308ge\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Kartendarstellung\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Equipment\n <\/a>\n <\/small>\n<\/div>\n<\/div><\/div>
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Main features of the NEO Service Portal<\/h2><\/div>
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\n \"Icon
\n Service Portal Dashboard <\/div>\n
\n Service Portal Dashboard: The Service Portal dashboard gives users a quick overview of the current status of their service requests. <\/div>\n <\/div>\n<\/div>\n\n
\n \"Icon
\n Entry of service notifications\/tickets <\/div>\n
\n With the guided process for creating a service notification, customers receive complete, detailed incident reports. <\/div>\n <\/div>\n<\/div>\n\n
\n \"Icon
\n Measurement document entry <\/div>\n
\n Your customers can easily enter measurement documents themselves in the service portal. <\/div>\n <\/div>\n<\/div>\n\n
\n \"-icon-digitale-kommunikation\"
\n Digital customer communication <\/div>\n
\n Chatbots take over standardized communication with customers. Social media integration is also possible. <\/div>\n <\/div>\n<\/div>\n\n
\n \"Icon
\n Information and documentation <\/div>\n
\n In the service portal, customers can store all contracts, orders for consumables, master data and obtain AI-based suggestions for solutions to problems. <\/div>\n <\/div>\n<\/div>\n\n
\n \"Icon-crossselling\"
\n Active cross-selling <\/div>\n
\n In the NEO Service Portal, manufacturers can offer their customers automated cross-sell and upsell options.\n <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_narrow_row”][vc_column]

Technical specifications<\/h2><\/div>[vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Interfaces” tab_id=”1689689869273-797e2a5d-2c6d”][vc_column_text]The NEO Service Portal provides over 50 pre-built APIs to SAP and non-SAP systems. Internal processes can be mapped as well as external applications.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Customized surface” tab_id=”1689689869278-10f5ed8a-b615″][vc_column_text]Based on AngularJS or Flutter, we ensure an individually customizable frontend and maximum user-friendliness in the NEO Service Portal.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Cross-module” tab_id=”1689690057717-c7a5b051-9768″][vc_column_text]If the customer creates a ticket, this triggers a message in SAP. The resulting order is scheduled to a technician by the dispatcher. The operational data is in turn incorporated into preventive analyses.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Scalable” tab_id=”1689690076806-119368a1-044c”][vc_column_text]Thanks to Docker technology, NEO Service Portal always adapts to your resource and speed requirements. <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row products=”%5B%7B%22image%22%3A%22375%22%2C%22title%22%3A%22Sekundenschnelle%20Daten%C3%BCbertragung%3A%20Mobile%20Wartung%20f%C3%BCr%20Netzbetreiber%22%2C%22content%22%3A%22Zur%20Mitarbeiterdisposition%20suchte%20die%20FairNetz%20GmbH%20eine%20Workforcemanagement-L%C3%B6sung.%20NEO%20Mobile%20bietet%20einfache%20Handhabung%20und%20schnelle%20Synchronisation.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%2C%7B%22image%22%3A%22373%22%2C%22title%22%3A%22NEO%20Mobile%20sorgt%20f%C3%BCr%20effiziente%20Abl%C3%A4ufe%22%2C%22content%22%3A%22Bei%20L%C3%96WEN%20Entertainment%20stand%20die%20Einf%C3%BChrung%20eines%20Mobile%20Workforce%20Managements%20an.%20Das%20Unternehmen%20suchte%20nach%20einer%20L%C3%B6sung%20ohne%20Systembr%C3%BCche.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%2C%7B%22image%22%3A%22371%22%2C%22title%22%3A%22Viessmann%20beschleunigt%20weltweit%20seinen%20technischen%20Kundendienst.%22%2C%22content%22%3A%22Gefordert%20war%20ein%20durchg%C3%A4ngiger%20Workflow%20in%20der%20Auftragsbearbeitung.%20Um%20das%20zu%20erreichen%2C%20hat%20Viessmann%20begonnen%2C%20alle%20Prozesse%20mit%20NEO%20Mobile%20einheitlich%20abzubilden.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%5D”][vc_column]

NEO Suite references<\/h2><\/div>
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\n
\n
\n \"Belimed <\/div>\n
\n
\n

Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Hoermann <\/div>\n
\n
\n

100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, H\u00f6rmann can nevertheless easily meet the requirements.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"FairNetz <\/div>\n
\n
\n

FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"DB\" <\/div>\n
\n
\n

Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"koenig-neurath\" <\/div>\n
\n
\n

One of the key success factors of K\u00f6nig + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n
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\n \"Loewen_Entertainment\" <\/div>\n
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\n

At L\u00d6WEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"stadtwerke-bielefeld\" <\/div>\n
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\n

Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n
\n
\n \"Viessmann\" <\/div>\n
\n
\n

The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"Logo <\/div>\n
\n
\n

Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at St\u00e4dtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div>

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Do you have any questions?<\/h2>

Contact our expert Gertrud Kleinert, NEO Suite Sales Expert.<\/h3><\/div>[vc_column_text]Phone: +49 731 1551783\r\nMail: gertrud.kleinert@axians.de<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]
\"Gertrud<\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_narrow_row”][vc_column]