{"id":2916,"date":"2023-07-17T12:52:25","date_gmt":"2023-07-17T10:52:25","guid":{"rendered":"https:\/\/www.neo-suite.de\/neo-suite-2\/maintenance-software\/"},"modified":"2024-02-13T14:04:25","modified_gmt":"2024-02-13T13:04:25","slug":"maintenance-software","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/en\/solutions\/neo-suite\/maintenance-software\/","title":{"rendered":"Maintenance Software"},"content":{"rendered":"
Maintenance software consists of a job planning or scheduling tool <\/b>like NEO Schedule <\/b>and a mobile solution <\/b>or app like NEO Mobile<\/b> for maintenance workers.<\/p>\n
The maintenance planners use the scheduling software to plan the orders for the maintenance staff.<\/p>\n
The maintenance staff receive their orders on their smartphone, tablet or laptop via the mobile solution or app<\/b>. <\/i>This contains all the necessary information about the order. After they have completed the maintenance or repair, they document their work in the app. This data is then transferred to the back end, where it may be checked, further processed and archived.<\/p>\n <\/div>\n <\/div>\n\n In addition to the two main components of<\/b> the deployment planning and mobile solution, there are other modules<\/b> that complement the maintenance process and can map it digitally from end to end.<\/p>\n These include, for example, augmented reality applications and modules<\/b> we NEO Remote Service<\/b> and the AR Worker<\/b> support maintenance staff on site with virtual instructions or experts from a distance.<\/p>\n Dashboard modules <\/b>such as NEO Insight<\/b> provide analyses of the data collected by the maintenance staff and thus enable maximum transparency of machine conditions, processes and productivity. This provides decision-makers with an optimal basis for their capacity and resource planning.<\/p>\n <\/div>\n <\/div>\n\n Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n 100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, H\u00f6rmann can nevertheless easily meet the requirements.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n One of the key success factors of K\u00f6nig + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n At L\u00d6WEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at St\u00e4dtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div> <\/figure>\n <\/div>\n\n <\/div>\n\n
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Advantages of maintenance software<\/h2><\/div>[vc_column_text]Maintenance software offers various potential benefits. These relate to planning processes, the execution of maintenance activities or downstream processes. These include:<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top”][vc_column]
Industries for maintenance software<\/h2><\/div>[vc_column_text]The industries for which the use of maintenance software is relevant are as diverse as the potential benefits of maintenance software. What they have in common, however, is the presence of a high number of assets, as well as movable or non-movable assets. These include:<\/span>\r\n
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Main functions of maintenance software<\/h2><\/div>[vc_column_text]The functional areas of maintenance software can be mapped modularly via individual applications or platform-integrated. The functional areas include maintenance planning, the execution of maintenance processes, and the documentation and evaluation of resulting results.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top”][vc_column]
Company size for maintenance software<\/h2><\/div>[vc_column_text]The use of maintenance software can be beneficial for companies of all sizes. The decisive factor is which type of software is to be used in which maintenance context. A scheduling tool may be necessary, for example, when the scheduling process becomes unmanageable or inefficient, or when AI-based scheduling is intended to optimize the utilization of maintenance workers. A mobile application makes e.g. makes sense in the case of spatially separated plants, if a maintenance technician has a travel route and can thus take the necessary information about the plant with him digitally instead of in paper form. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row products=”%5B%7B%22image%22%3A%22375%22%2C%22title%22%3A%22Sekundenschnelle%20Daten%C3%BCbertragung%3A%20Mobile%20Wartung%20f%C3%BCr%20Netzbetreiber%22%2C%22content%22%3A%22Zur%20Mitarbeiterdisposition%20suchte%20die%20FairNetz%20GmbH%20eine%20Workforcemanagement-L%C3%B6sung.%20NEO%20Mobile%20bietet%20einfache%20Handhabung%20und%20schnelle%20Synchronisation.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%2C%7B%22image%22%3A%22373%22%2C%22title%22%3A%22NEO%20Mobile%20sorgt%20f%C3%BCr%20effiziente%20Abl%C3%A4ufe%22%2C%22content%22%3A%22Bei%20L%C3%96WEN%20Entertainment%20stand%20die%20Einf%C3%BChrung%20eines%20Mobile%20Workforce%20Managements%20an.%20Das%20Unternehmen%20suchte%20nach%20einer%20L%C3%B6sung%20ohne%20Systembr%C3%BCche.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%2C%7B%22image%22%3A%22371%22%2C%22title%22%3A%22Viessmann%20beschleunigt%20weltweit%20seinen%20technischen%20Kundendienst.%22%2C%22content%22%3A%22Gefordert%20war%20ein%20durchg%C3%A4ngiger%20Workflow%20in%20der%20Auftragsbearbeitung.%20Um%20das%20zu%20erreichen%2C%20hat%20Viessmann%20begonnen%2C%20alle%20Prozesse%20mit%20NEO%20Mobile%20einheitlich%20abzubilden.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%5D”][vc_column]
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