{"id":2908,"date":"2023-01-05T10:58:07","date_gmt":"2023-01-05T09:58:07","guid":{"rendered":"https:\/\/www.neo-suite.de\/mobile-solutions\/mobile-customer-service\/"},"modified":"2025-10-08T14:51:35","modified_gmt":"2025-10-08T12:51:35","slug":"mobile-customer-service","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/en\/mobile-solutions\/mobile-customer-service\/","title":{"rendered":"Mobile customer service"},"content":{"rendered":"
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\"Techniker
NEO Mobile: Experience Field Service Excellence<\/span>All important information for the service technician on the road - from customer to machine to application data.<\/span><\/div><\/div><\/div><\/div><\/div>
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simple. better. work<\/div>

Mobile customer service with NEO Mobile<\/h2><\/div>[vc_column_text]Deliver high-quality field service<\/a> with our mobile field service solution NEO Mobile. The digital assistant provides your technician on the road with all important information on the end device of his choice – whether customer, operation or machine data. Mobile order processing and documentation increases the productivity of your service teams.<\/span>\r\n\r\nIntelligent spare parts management that provides a “view into the warehouse”, push messages for easy communication and context-sensitive voice control simplify the daily routine of your technicians.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

Advantages for mobile customer service at a glance<\/h2><\/div>[vc_row_inner][vc_column_inner width=”1\/3″]
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Better quality of service<\/h5><\/div>[vc_column_text]Mobile access to all order, asset and customer data facilitates order processing and improves first-time-fix rates and customer satisfaction.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
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More efficient service processes<\/h5><\/div>[vc_column_text]Seamless integration into the SAP system and into digital resource planning accelerates and optimizes the entire service process and shortens billing cycles.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Axians<\/figure><\/div>
Higher data quality<\/h5><\/div>[vc_column_text]The digital capture of data on site saves manual post-processing and avoids media disruptions. Validations prevent incorrect entries.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_bottom” full_width=”stretch_narrow_row”][vc_column]

Screenshots from NEO Mobile<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_row_content”][vc_column]
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Key features for mobile customer service<\/h2><\/div>
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\n Mobile order processing <\/div>\n
\n All details about the order, the plant and the customer as a representation on a map, in an overview list or in the calendar. <\/div>\n <\/div>\n<\/div>\n\n
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\n Checklists <\/div>\n
\n Digital mapping of forms, recording of inspection lots, inspection characteristics and measurement documents <\/div>\n <\/div>\n<\/div>\n\n
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\n Material logistics <\/div>\n
\n Reservations\/planned material, unplanned material consumption, stock overview <\/div>\n <\/div>\n<\/div>\n\n
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\n Feedback <\/div>\n
\n Recording of working times, travel times, distances and flat rates (activity types) as well as time recording of teams <\/div>\n <\/div>\n<\/div>\n\n
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\n Service reports <\/div>\n
\n Digital service report signed by customer and technician, creation of final report as PDF <\/div>\n <\/div>\n<\/div>\n\n
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\n Self-scheduling and order creation <\/div>\n
\n Independent self-scheduling on the basis of a pool requirements list visible throughout the team, creation of new orders on site <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]

Requirements of various stakeholders<\/h2><\/div>\n
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Different actors are involved in the service process, they all have different requirements.<\/p>\n