{"id":2789,"date":"2023-07-25T21:50:18","date_gmt":"2023-07-25T19:50:18","guid":{"rendered":"https:\/\/www.neo-suite.de\/mobile-solutions\/remote-service\/"},"modified":"2023-11-16T15:24:25","modified_gmt":"2023-11-16T14:24:25","slug":"remote-service","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/en\/mobile-solutions\/remote-service\/","title":{"rendered":"Remote service"},"content":{"rendered":"
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\"Axians
Remote Service: Expert knowledge on site<\/span>Use Remote Guidance to visually connect with experts, technicians and end users worldwide. Self Guidance allows your technicians to visualize useful knowledge directly on devices and equipment.<\/span><\/div><\/div><\/div><\/div><\/div>
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simple. better. guide.<\/div>

Virtual support for the technician<\/h3><\/div>[vc_column_text]The dynamics of technological developments and advancing digitization demand adjustments in the organization of work and in the qualification of skilled workers. Innovative technologies such as augmented reality and new forms of collaboration offer enormous potential to change the way people and machines work together, make processes more efficient in the long term, and build new digital business models in service.\r\n\r\nWith NEO Expert Service<\/strong>, you can provide documentation to your technicians via augmented reality or connect live with an on-site employee and solve problems remotely.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

NEO Expert Service - Advantages at a glance<\/h2><\/div>
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\n Increasing productivity by increasing the first-time fix rate <\/div>\n
\n The technician is immediately able to fix the problem. <\/div>\n <\/div>\n<\/div>\n\n
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\n Expansion of the available service network <\/div>\n
\n Faster response and availability for customers. <\/div>\n <\/div>\n<\/div>\n\n
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\n Self service for customers <\/div>\n
\n Direct access to expert knowledge for simple troubleshooting (e.g., instructions, checklists). <\/div>\n <\/div>\n<\/div>\n\n
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\n No dependencies <\/div>\n
\n To workforce with expert knowledge. Expensive training measures for new employees are no longer necessary. <\/div>\n <\/div>\n<\/div>\n\n
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\n Technology as a tool in times of crisis <\/div>\n
\n Remote services in the age of Corona. <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” ppi_row_padding=”ppi_remove_padding_bottom” full_width=”stretch_narrow_row”][vc_column]

Our offer: Test AR in service<\/h3><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_narrow_row”][vc_column width=”2\/3″][vc_column_text]\r\n
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\r\n\r\nYou want to test our NEO Expert Service? For six weeks, we provide you with two mobile user licenses and the associated hardware. We set up the solution for you, train you and support your users during the test phase.\r\n\r\nPrice: 8.000 \u20ac plus VAT, incl. travel expenses<\/strong>\r\n\r\nFor more on our AR taster offer and more information on AR in service, check out our Quick Start.\r\n\r\n \r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]
\"NEO-Expert-Service<\/figure><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

Main features<\/h2><\/div>
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\n Remote maintenance control <\/div>\n
\n Review and acceptance of specified external audits. <\/div>\n <\/div>\n<\/div>\n\n
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\n Customers Support <\/div>\n
\n First-Level Remote Services for Customers. <\/div>\n <\/div>\n<\/div>\n\n
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\n Knowledge Base <\/div>\n
\n Documents, service cases, machine documentation and workflows. <\/div>\n <\/div>\n<\/div>\n\n
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\n Connection of external and internal service providers <\/div>\n
\n Service technicians who get access to expert knowledge. <\/div>\n <\/div>\n<\/div>\n\n
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\n Remote assembly services <\/div>\n
\n Support for installation services, acceptance and commissioning. <\/div>\n <\/div>\n<\/div>\n\n
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\n Ticket Request <\/div>\n
\n Create and manage tickets. <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

NEO Suite references<\/h2><\/div>
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\n \"Belimed <\/div>\n
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Customer service processes were previously mapped individually for each country. The German subsidiary works with Microsoft Dynamics CRM, while the Swiss subsidiary plans orders with Excel. As a result, the process to invoicing could take weeks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"Hoermann <\/div>\n
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100 sales locations worldwide, more than 800 service technicians deployed globally, and products sold many times over. This leads to a complex service structure. With the help of end-to-end customer service, H\u00f6rmann can nevertheless easily meet the requirements.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"FairNetz <\/div>\n
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FairNetz GmbH was looking for a workforce management solution for employee scheduling. NEO Mobile offers easy handling and fast synchronization.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"DB\" <\/div>\n
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Instead of Excel, DB Station&Service AG's area managers now use an SAP Fiori-based intelligent cycle planning tool (ZPT) tailored to their requirements for annual maintenance planning and intraday management.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"koenig-neurath\" <\/div>\n
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One of the key success factors of K\u00f6nig + Neurath AG is its traditionally intensive customer relationships, which, however, were no longer supported in an up-to-date manner by the CRM system in use.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"Loewen_Entertainment\" <\/div>\n
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At L\u00d6WEN Entertainment, the introduction of a mobile workforce management system was on the agenda. The company was looking for a solution without system breaks.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"stadtwerke-bielefeld\" <\/div>\n
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Nine years ago, Stadtwerke Bielefeld first got involved with "mobile maintenance". Today, 90 percent of all mobile processes are supported electronically.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"Viessmann\" <\/div>\n
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The requirement was for a continuous workflow in order processing. To achieve this, Viessmann has started to map all processes uniformly with NEO Mobile.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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\n \"Logo <\/div>\n
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Efficient digital documentation: One digital interface instead of 150 forms: With a mobile solution from ICT service provider Axians, fitters at St\u00e4dtische Werke Magdeburg take care of their documentation paperlessly. The Field Service Management solution NEO Mobile brings even more benefits.<\/p> Go to reference<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div>

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Do you have any questions?<\/h2>

Contact us!<\/h3><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” full_width=”stretch_narrow_row”][vc_column]