I am always up to date on the topics we implement with Axians and can provide information to my colleagues internally - even if I am not actively involved in the project at all.<\/p><\/div>
Lennard Eichler<\/p>
Team Leader Customer Cloud, H\u00f6rmann KG VKG<\/p> <\/div>\n
<\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column][vc_column_text]Based on the very good experience from the previous NMS\/MRS project, H\u00f6rmann KG VKG also chose us as an implementation partner for the cloud migration.\r\n\r\nToday, we provide full support for the C\/4 project, from the initial impact through system development to roll out and after roll out. “Working with Axians is very, very pleasant. It is structured, there is defined communication and there are clear contact persons for the different levels,” says Eichler.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]
Uniform appearance to the customer is the be-all and end-all for H\u00f6rmann<\/h2><\/div>[vc_column_text]The goal of the cloud project is a uniform appearance at the customer – from sales to internal service to the service technician. Following the successful project in Germany, H\u00f6rmann also wants to achieve this homogeneity internationally. The team leader knows why the decision was made in favor of the cloud: “In Germany, compared to the other countries, we have no or only limited mobile Internet on many construction sites or in commercial areas during construction. So that we can record status reports and feedback in between, the offline availability of our solution is particularly important.”[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]Conclusion<\/h2><\/div>[vc_column_text]With the NEO Mobile Suite as a digital assistant for technicians on the road, the SAP Service Cloud for ticket management and deployment planning in Poland, and a central complaints management system based on SAP C\/4, H\u00f6rmann KG has successively harmonized and modernized its service management in recent years.\r\n\r\nThe previously complex and non-transparent service processes based on Outlook and Excel are now mapped digitally throughout. The door manufacturer benefits from a central view of all important information in the areas of complaints and disposition. At the same time, it offers technicians an independent workday and provides customers with lasting satisfaction through short and case-closing service procedures.\r\n\r\nAs a holistic partner for the various service management tools, we will also support the planned international roll-out of end-to-end service processes.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-stone” full_width=”stretch_narrow_row”][vc_column]Trade show app: Follow up qualified contacts in a timely manner<\/h2><\/div>[vc_column_text]As one of the largest exhibitors at the BAU trade fair in Munich, H\u00f6rmann recorded customer contacts in paper form for years. The result was time-consuming sorting, copying and manual distribution of contacts to branches, central departments and brochure service providers.[\/vc_column_text]With the trade fair app specially adapted for H\u00f6rmann based on SAP C\/4, this has come to an end.<\/h3><\/div>[vc_column_text]”Today, we can save an enormous amount of time in all follow-up activities,” reports Lennard Eichler, Customer Cloud Team Leader at H\u00f6rmann KG VKG. “Colleagues in the office receive all the important information as soon as the contact is entered and can start processing directly.” For this purpose, a derivation mechanism for the prospect service provider had to be set up in the application in addition to H\u00f6rmann-specific fields. Today, an Excel export from the trade fair app is triggered at the end of each trade fair day, transporting the necessary information on customers, products and brochures. “This way, our customers and prospective customers receive our documents a short time after the trade fair meeting,” Eichler says.\r\n\r\nThus, the trade fair app not only represents a great relief for the employees of H\u00f6rmann KG VKG, but at the same time contributes to sustainable customer loyalty.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]About H\u00f6rmann KG VKG<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column width=”1\/2″][vc_column_text]The H\u00f6rmann Group is a renowned supplier of gates, doors and access systems. Headquartered in Germany, the company has been setting standards in quality and innovation since 1935. With a wide range of solutions for private and commercial areas, characterized by technical excellence, H\u00f6rmann makes access more convenient and secure worldwide.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″] <\/figure><\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row ppi_row_padding=\"ppi_remove_padding_top,ppi_remove_padding_bottom\" full_width=\"stretch_row_content_no_spaces\"][vc_column]Top informed technicians, Excel-free scheduling, more satisfied customers[\/vc_column][\/vc_row][vc_row ppi_row_type=\"bg-endeavour\" full_width=\"stretch_narrow_row\"][vc_column width=\"1\/3\"]Customer benefits[vc_column_text]Digital assistant for technicians, service process mapped digitally throughout; effective deployment planning; sustainably satisfied customers[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"]Customer[vc_column_text]H\u00f6rmann KG VKG[\/vc_column_text]Branch[vc_column_text]Industry[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"]Contact[vc_column_text]Alexander Wassiltschenko BU manager Axians NEO Solutions & Technology GmbH +49 511 123549-53 Contact us[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\"narrow_row\"][vc_column][vc_column_text]With over 100 sales locations worldwide, more than 800 [...]","protected":false},"author":2,"featured_media":683,"parent":1100,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nEnd to end customer service technician dispatching at H\u00f6rmann<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n\t \n