{"id":6651,"date":"2023-01-05T10:58:58","date_gmt":"2023-01-05T09:58:58","guid":{"rendered":"https:\/\/www.neo-suite.de\/reseni\/neo-suite\/portal-sluzeb\/"},"modified":"2025-02-26T09:52:21","modified_gmt":"2025-02-26T08:52:21","slug":"portal-sluzeb","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/cs\/reseni\/neo-suite\/portal-sluzeb\/","title":{"rendered":"Port\u00e1l slu\u017eeb"},"content":{"rendered":"
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\"Frau
NEO Service Portal: nep\u0159etr\u017eit\u00e1 loajalita z\u00e1kazn\u00edk\u016f<\/span>Budoucnost pat\u0159\u00ed nab\u00eddk\u00e1m digit\u00e1ln\u00edch slu\u017eeb. Jak se ale vyhnout tomu, aby v\u00e1s udusila masa z\u00e1kaznick\u00fdch dotaz\u016f? bu\u010fte. jednodu\u0161e. lep\u0161\u00ed. <\/span><\/div><\/div><\/div><\/div><\/div>
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jednoduch\u00e1. lep\u0161\u00ed. komunikace.<\/div>

NEO Service Portal - nep\u0159etr\u017eit\u00fd z\u00e1kaznick\u00fd servis<\/h2><\/div>[vc_column_text]Posilujte vztahy se z\u00e1kazn\u00edky pomoc\u00ed optimalizovan\u00fdch slu\u017eeb. D\u00edky servisn\u00edmu port\u00e1lu NEO s v\u00e1mi mohou va\u0161i z\u00e1kazn\u00edci a poskytovatel\u00e9 slu\u017eeb komunikovat a z\u00edsk\u00e1vat informace nep\u0159etr\u017eit\u011b. Odleh\u010d\u00edte tak sv\u00fdm zam\u011bstnanc\u016fm v kancel\u00e1\u0159i a vyu\u017eijete tak\u00e9 individu\u00e1ln\u00ed potenci\u00e1l k\u0159\u00ed\u017eov\u00e9ho prodeje a upsellingu. N\u00e1st\u011bnka z\u00e1kaznick\u00e9ho port\u00e1lu poskytuje rychl\u00fd p\u0159ehled o v\u0161ech po\u017eadavc\u00edch na slu\u017eby. Chatboti p\u0159eb\u00edraj\u00ed automatizovanou komunikaci se z\u00e1kazn\u00edky. Mo\u017en\u00e1 je tak\u00e9 integrace se soci\u00e1ln\u00edmi m\u00e9dii.\r\n\r\nNa servisn\u00edm port\u00e1lu mohou z\u00e1kazn\u00edci ukl\u00e1dat v\u0161echny smlouvy, objedn\u00e1vky spot\u0159ebn\u00edho materi\u00e1lu a z\u00e1kladn\u00ed \u00fadaje a z\u00edsk\u00e1vat n\u00e1vrhy \u0159e\u0161en\u00ed probl\u00e9m\u016f na z\u00e1klad\u011b um\u011bl\u00e9 inteligence<\/a>.\r\n\r\nServisn\u00ed port\u00e1l NEO je ide\u00e1ln\u00edm dopl\u0148kem k NEO Schedule<\/a> a NEO Mobile Suite<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

P\u0159ehled v\u00fdhod servisn\u00edho port\u00e1lu NEO<\/h2><\/div>[vc_row_inner][vc_column_inner width=”1\/3″]
\"Zufriedenheitssmileys\"<\/figure><\/div>
Vy\u0161\u0161\u00ed spokojenost z\u00e1kazn\u00edk\u016f<\/h6><\/div>[vc_column_text]Z\u00e1kaznick\u00fd port\u00e1l zvy\u0161uje spokojenost z\u00e1kazn\u00edk\u016f d\u00edky nep\u0159etr\u017eit\u00e9 dostupnosti, samoobsluze a rychl\u00fdm a efektivn\u00edm proces\u016fm obsluhy.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Frau<\/figure><\/div>
\u00daleva pro zam\u011bstnance kancel\u00e1\u0159e<\/h6><\/div>[vc_column_text]Z\u00e1kaznick\u00fd port\u00e1l odleh\u010duje back office pomoc\u00ed samoobslu\u017en\u00fdch slu\u017eeb pro z\u00e1kazn\u00edky, partnery a subdodavatele. Va\u0161i zam\u011bstnanci se tak mohou soust\u0159edit na poradenstv\u00ed z\u00e1kazn\u00edk\u016fm. <\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Uhr<\/figure><\/div>
Ni\u017e\u0161\u00ed procesn\u00ed n\u00e1klady<\/h6><\/div>[vc_column_text]Sni\u017ete n\u00e1klady na proces obsluhy z\u00e1kazn\u00edk\u016f a optimalizujte dobu odezvy. Z\u00e1kaznick\u00fd port\u00e1l absorbuje ve \u0161pi\u010dce velk\u00e9 mno\u017estv\u00ed dotaz\u016f. <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_bottom” full_width=”stretch_narrow_row”][vc_column]

Sn\u00edmky obrazovky NEO Service Portal<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_row_content”][vc_column]
\n \n \"Dashboard\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Ticket\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Serviceticket\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Lo\u0308sungsvorschla\u0308ge\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Kartendarstellung\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"Equipment\n <\/a>\n <\/small>\n<\/div>\n<\/div><\/div>
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Hlavn\u00ed funkce NEO Service Portal<\/h2><\/div>
\n
\n \"\"
\n P\u0159\u00edstrojov\u00fd panel port\u00e1lu slu\u017eeb <\/div>\n
\n Dashboard servisn\u00edho port\u00e1lu: Dashboard servisn\u00edho port\u00e1lu poskytuje u\u017eivatel\u016fm rychl\u00fd p\u0159ehled o aktu\u00e1ln\u00edm stavu jejich po\u017eadavk\u016f na slu\u017eby. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Zaznamen\u00e1v\u00e1n\u00ed ozn\u00e1men\u00ed o slu\u017eb\u00e1ch \/ l\u00edstk\u016f <\/div>\n
\n D\u00edky \u0159\u00edzen\u00e9mu procesu vytv\u00e1\u0159en\u00ed servisn\u00edho ozn\u00e1men\u00ed dostanou z\u00e1kazn\u00edci kompletn\u00ed a podrobn\u00e9 zpr\u00e1vy o z\u00e1vad\u00e1ch. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Zad\u00e1n\u00ed dokumentu m\u011b\u0159en\u00ed <\/div>\n
\n Va\u0161i z\u00e1kazn\u00edci mohou sami snadno zad\u00e1vat podklady pro m\u011b\u0159en\u00ed na servisn\u00edm port\u00e1lu. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Digit\u00e1ln\u00ed komunikace se z\u00e1kazn\u00edky <\/div>\n
\n Chatboti p\u0159evezmou standardizovanou komunikaci se z\u00e1kazn\u00edky. Integrace soci\u00e1ln\u00edch m\u00e9di\u00ed je tak\u00e9 mo\u017en\u00e1. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Informace a dokumentace <\/div>\n
\n Na servisn\u00edm port\u00e1lu mohou z\u00e1kazn\u00edci ukl\u00e1dat v\u0161echny smlouvy, objedn\u00e1vky spot\u0159ebn\u00edho materi\u00e1lu a z\u00e1kladn\u00ed \u00fadaje a z\u00edsk\u00e1vat n\u00e1vrhy \u0159e\u0161en\u00ed probl\u00e9m\u016f na z\u00e1klad\u011b um\u011bl\u00e9 inteligence. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Aktivn\u00ed k\u0159\u00ed\u017eov\u00fd prodej <\/div>\n
\n Na servisn\u00edm port\u00e1lu NEO mohou v\u00fdrobci sv\u00fdm z\u00e1kazn\u00edk\u016fm automaticky nab\u00edzet mo\u017enosti k\u0159\u00ed\u017eov\u00e9ho prodeje a upsellingu.\n <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_narrow_row”][vc_column]

Technick\u00e9 specifikace<\/h2><\/div>[vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Rozhran\u00ed” tab_id=”1689689869273-797e2a5d-2c6d”][vc_column_text]NEO Service Portal poskytuje v\u00edce ne\u017e 50 hotov\u00fdch rozhran\u00ed API pro syst\u00e9my SAP i jin\u00e9 syst\u00e9my. Mapovat lze jak intern\u00ed procesy, tak extern\u00ed aplikace. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”P\u0159izp\u016fsoben\u00fd povrch” tab_id=”1689689869278-10f5ed8a-b615″][vc_column_text]Na z\u00e1klad\u011b AngularJS nebo Flutter zaji\u0161\u0165ujeme p\u0159izp\u016fsobiteln\u00fd front end a maxim\u00e1ln\u00ed u\u017eivatelskou p\u0159\u00edv\u011btivost NEO Service Portal.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Nap\u0159\u00ed\u010d moduly” tab_id=”1689690057717-c7a5b051-9768″][vc_column_text]Pokud z\u00e1kazn\u00edk vytvo\u0159\u00ed tiket, vyvol\u00e1 to v syst\u00e9mu SAP zpr\u00e1vu. V\u00fdslednou objedn\u00e1vku napl\u00e1nuje dispe\u010der pro technika. Data o nasazen\u00ed zase proud\u00ed do preventivn\u00edch anal\u00fdz. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u0160k\u00e1lovateln\u00e9” tab_id=”1689690076806-119368a1-044c”][vc_column_text]D\u00edky technologii Docker se NEO Service Portal v\u017edy p\u0159izp\u016fsob\u00ed va\u0161im po\u017eadavk\u016fm na zdroje a rychlost. <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row products=”%5B%7B%22image%22%3A%22375%22%2C%22title%22%3A%22Sekundenschnelle%20Daten%C3%BCbertragung%3A%20Mobile%20Wartung%20f%C3%BCr%20Netzbetreiber%22%2C%22content%22%3A%22Zur%20Mitarbeiterdisposition%20suchte%20die%20FairNetz%20GmbH%20eine%20Workforcemanagement-L%C3%B6sung.%20NEO%20Mobile%20bietet%20einfache%20Handhabung%20und%20schnelle%20Synchronisation.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%2C%7B%22image%22%3A%22373%22%2C%22title%22%3A%22NEO%20Mobile%20sorgt%20f%C3%BCr%20effiziente%20Abl%C3%A4ufe%22%2C%22content%22%3A%22Bei%20L%C3%96WEN%20Entertainment%20stand%20die%20Einf%C3%BChrung%20eines%20Mobile%20Workforce%20Managements%20an.%20Das%20Unternehmen%20suchte%20nach%20einer%20L%C3%B6sung%20ohne%20Systembr%C3%BCche.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%2C%7B%22image%22%3A%22371%22%2C%22title%22%3A%22Viessmann%20beschleunigt%20weltweit%20seinen%20technischen%20Kundendienst.%22%2C%22content%22%3A%22Gefordert%20war%20ein%20durchg%C3%A4ngiger%20Workflow%20in%20der%20Auftragsbearbeitung.%20Um%20das%20zu%20erreichen%2C%20hat%20Viessmann%20begonnen%2C%20alle%20Prozesse%20mit%20NEO%20Mobile%20einheitlich%20abzubilden.%22%2C%22link%22%3A%22url%3A%2523%7Ctitle%3AMehr%2520erfahren%22%7D%5D”][vc_column]

Reference na sadu NEO Suite<\/h2><\/div>
\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

Procesy z\u00e1kaznick\u00e9ho servisu byly d\u0159\u00edve mapov\u00e1ny pro ka\u017edou zemi zvl\u00e1\u0161\u0165. N\u011bmeck\u00e1 pobo\u010dka pracuje s Microsoft Dynamics CRM, zat\u00edmco \u0161v\u00fdcarsk\u00e1 pobo\u010dka pl\u00e1nuje objedn\u00e1vky pomoc\u00ed Excelu. V d\u016fsledku toho mohl proces a\u017e po fakturaci trvat t\u00fddny. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

100 prodejn\u00edch m\u00edst po cel\u00e9m sv\u011bt\u011b, v\u00edce ne\u017e 800 servisn\u00edch technik\u016f rozm\u00edst\u011bn\u00fdch po cel\u00e9m sv\u011bt\u011b a mnohokr\u00e1t prodan\u00e9 produkty. To vede ke slo\u017eit\u00e9 servisn\u00ed struktu\u0159e. S pomoc\u00ed komplexn\u00edho z\u00e1kaznick\u00e9ho servisu v\u0161ak spole\u010dnost H\u00f6rmann dok\u00e1\u017ee bez probl\u00e9m\u016f vyhov\u011bt po\u017eadavk\u016fm. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

Spole\u010dnost FairNetz GmbH hledala \u0159e\u0161en\u00ed pro \u0159\u00edzen\u00ed pracovn\u00ed s\u00edly pro pl\u00e1nov\u00e1n\u00ed zam\u011bstnanc\u016f. NEO Mobile nab\u00edz\u00ed snadn\u00e9 ovl\u00e1d\u00e1n\u00ed a rychlou synchronizaci. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"DB\" <\/div>\n
\n
\n

M\u00edsto Excelu nyn\u00ed mana\u017ee\u0159i oblast\u00ed ve spole\u010dnosti DB Station&Service AG pou\u017e\u00edvaj\u00ed inteligentn\u00ed n\u00e1stroj pro pl\u00e1nov\u00e1n\u00ed cykl\u016f (ZPT) zalo\u017een\u00fd na syst\u00e9mu SAP Fiori, kter\u00fd je p\u0159izp\u016fsoben jejich po\u017eadavk\u016fm na ro\u010dn\u00ed pl\u00e1nov\u00e1n\u00ed \u00fadr\u017eby a \u0159\u00edzen\u00ed metra.<\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"koenig-neurath\" <\/div>\n
\n
\n

Jedn\u00edm z kl\u00ed\u010dov\u00fdch faktor\u016f \u00fasp\u011bchu spole\u010dnosti K\u00f6nig + Neurath AG jsou tradi\u010dn\u011b intenzivn\u00ed vztahy se z\u00e1kazn\u00edky, kter\u00e9 ji\u017e nebyly podporov\u00e1ny pou\u017e\u00edvan\u00fdm syst\u00e9mem CRM.<\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Loewen <\/div>\n
\n
\n

Spole\u010dnost L\u00d6WEN Entertainment cht\u011bla zav\u00e9st mobiln\u00ed syst\u00e9m pro \u0159\u00edzen\u00ed pracovn\u00ed s\u00edly. Spole\u010dnost hledala \u0159e\u0161en\u00ed bez naru\u0161en\u00ed syst\u00e9mu. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Komun\u00e1ln\u00ed <\/div>\n
\n
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P\u0159ed dev\u00edti lety za\u010daly Stadtwerke Bielefeld poprv\u00e9 pracovat s "mobiln\u00ed \u00fadr\u017ebou". Dnes je 90 % v\u0161ech mobiln\u00edch proces\u016f podporov\u00e1no elektronicky. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
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\n
\n \"Viessmann\" <\/div>\n
\n
\n

Bylo t\u0159eba zav\u00e9st konzistentn\u00ed pracovn\u00ed postup p\u0159i zpracov\u00e1n\u00ed objedn\u00e1vek. Aby toho spole\u010dnost Viessmann dos\u00e1hla, za\u010dala v\u0161echny procesy standardizovat pomoc\u00ed NEO Mobile. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

Efektivn\u00ed digit\u00e1ln\u00ed dokumentace: jedno digit\u00e1ln\u00ed rozhran\u00ed m\u00edsto 150 formul\u00e1\u0159\u016f: D\u00edky mobiln\u00edmu \u0159e\u0161en\u00ed od poskytovatele ICT slu\u017eeb Axians mohou mont\u00e9\u0159i ve St\u00e4dtische Werke Magdeburg vypl\u0148ovat dokumentaci bez pap\u00edru. \u0158e\u0161en\u00ed NEO Mobile pro spr\u00e1vu slu\u017eeb v ter\u00e9nu nab\u00edz\u00ed je\u0161t\u011b v\u00edce v\u00fdhod. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div>

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M\u00e1te n\u011bjak\u00e9 ot\u00e1zky?<\/h2>

Obra\u0165te se na na\u0161eho odborn\u00edka Gertrud Kleinert, odbornici na prodej sady NEO Suite.<\/h3><\/div>[vc_column_text]Telefon: +49 731 1551783 Mail:gertrud.kleinert@axians.de<\/a>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]
\"Gertrud<\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_narrow_row”][vc_column]