{"id":6514,"date":"2023-07-14T12:57:57","date_gmt":"2023-07-14T10:57:57","guid":{"rendered":"https:\/\/www.neo-suite.de\/provoz-a-podpora\/"},"modified":"2025-10-10T15:59:42","modified_gmt":"2025-10-10T13:59:42","slug":"provoz-a-podpora","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/cs\/sluzby\/provoz-a-podpora\/","title":{"rendered":"Provoz a podpora"},"content":{"rendered":"
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\"UI

Provoz a podpora<\/h1>Prioritou je pro n\u00e1s prosp\u011bch z\u00e1kazn\u00edka.<\/span><\/div><\/div><\/div><\/div><\/div>
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Podporujeme v\u00e1s prost\u0159ednictv\u00edm na\u0161eho decentralizovan\u00e9ho uspo\u0159\u00e1d\u00e1n\u00ed, region\u00e1ln\u011b, m\u00edstn\u011b, ve va\u0161em jazyce a s kompetentn\u00edmi kontakty!<\/h2><\/div>[vc_column_text]Pro na\u0161e <\/span>360\u00b0 NEO Suite<\/b> v\u00e1m v na\u0161em t\u00fdmu provozu a podpory nab\u00edz\u00edme na m\u00edru p\u0159izp\u016fsoben\u00e9 <\/span>spr\u00e1vu aplikac\u00ed<\/b> slu\u017eby<\/b> kter\u00e9 jsou p\u0159esn\u011b p\u0159izp\u016fsobeny va\u0161im pot\u0159eb\u00e1m. Krom\u011b bezprobl\u00e9mov\u00e9ho provozu \u0159e\u0161en\u00ed v\u00e1m zaru\u010dujeme i pr\u016fb\u011b\u017enou optimalizaci. \u00dazk\u00e1 spolupr\u00e1ce je pro n\u00e1s d\u016fle\u017eit\u00e1. D\u00edky tomu dok\u00e1\u017eeme rozpoznat va\u0161e pot\u0159eby a podpo\u0159it v\u00e1s n\u00e1vrhy a doporu\u010den\u00edmi. <\/span>.<\/span><\/i>\r\n\r\nV r\u00e1mci aplika\u010dn\u00ed podpory poskytujeme <\/span>service desk<\/b> kde jsou chyby a po\u017eadavky vytv\u00e1\u0159eny centr\u00e1ln\u011b. Hl\u00e1\u0161en\u00ed se zaznamen\u00e1vaj\u00ed tak\u00e9 prost\u0159ednictv\u00edm hork\u00e9 linky podpory nebo vyhrazen\u00e9 e-mailov\u00e9 adresy podpory. Na z\u00e1klad\u011b nahl\u00e1\u0161en\u00fdch priorit se <\/span>T\u00fdm aplika\u010dn\u00ed podpory<\/b> zajistit kvalifikovanou odezvu. Odpov\u011bdn\u00e9 \u0159\u00edzen\u00ed eskalace monitoruje procesy podpory a zaji\u0161\u0165uje dodr\u017eov\u00e1n\u00ed kvalifikovan\u00fdch reak\u010dn\u00edch dob. Vyhrazen\u00e9 <\/span>Mana\u017eer slu\u017eeb<\/b> je va\u0161\u00edm prvn\u00edm kontaktn\u00edm m\u00edstem pro v\u0161echny z\u00e1le\u017eitosti t\u00fdkaj\u00edc\u00ed se va\u0161eho softwarov\u00e9ho \u0159e\u0161en\u00ed. <\/span> Nab\u00edz\u00edme <\/span>Smlouvy o \u00farovni slu\u017eeb<\/b>\r\n\r\n na r\u016fzn\u00fdch \u00farovn\u00edch. D\u00edky r\u016fzn\u00fdm \u00farovn\u00edm slu\u017eeb m\u016f\u017eeme vyhov\u011bt individu\u00e1ln\u00edm po\u017eadavk\u016fm z\u00e1kazn\u00edk\u016f, pokud jde o dostupnost a intenzitu podpory, a poskytnout k tomu pot\u0159ebn\u00e9 kapacity. Smlouvy SLA definuj\u00ed a zaru\u010duj\u00ed profily dostupnosti a doby odezvy dohodnut\u00e9 se z\u00e1kazn\u00edkem – a to i mimo pracovn\u00ed dobu – v p\u0159\u00edpad\u011b poruch nebo technick\u00fdch zm\u011bn. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=”gradient_zodiac” full_width=”stretch_narrow_row”][vc_column]

Na\u0161e slu\u017eby v detailu:<\/h2><\/div>[vc_tta_accordion][vc_tta_section title=”\u0158e\u0161en\u00ed probl\u00e9m\u016f” tab_id=”1689168395509-56a6d7f5-cfc49e1d-4daf”][vc_column_text]Aplika\u010dn\u00ed podpora je zodpov\u011bdn\u00e1 za identifikaci, anal\u00fdzu a opravu chyb v aplika\u010dn\u00edm softwaru. To zahrnuje zkoum\u00e1n\u00ed nahl\u00e1\u0161en\u00fdch probl\u00e9m\u016f, prov\u00e1d\u011bn\u00ed test\u016f a hled\u00e1n\u00ed \u0159e\u0161en\u00ed pro op\u011btovn\u00e9 zprovozn\u011bn\u00ed aplikace. <\/span>\r\n<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Podpora u\u017eivatel\u016f” tab_id=”1689168395513-4479b62f-86b29e1d-4daf”][vc_column_text]Aplika\u010dn\u00ed podpora poskytuje podporu u\u017eivatel\u016fm aplikace. Zahrnuje zodpov\u00edd\u00e1n\u00ed dotaz\u016f, vysv\u011btlov\u00e1n\u00ed funkc\u00ed aplikace, pomoc p\u0159i \u0159e\u0161en\u00ed probl\u00e9m\u016f a poskytov\u00e1n\u00ed instrukt\u00e1\u017en\u00edch materi\u00e1l\u016f nebo \u0161kolen\u00ed. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00dadr\u017eba a aktualizace” tab_id=”1689168594821-998a2a51-baf99e1d-4daf”][vc_column_text]Aplika\u010dn\u00ed podpora je zodpov\u011bdn\u00e1 za aktualizaci aplika\u010dn\u00edho softwaru. To zahrnuje sledov\u00e1n\u00ed aktualizac\u00ed a oprav, instalaci nov\u00fdch verz\u00ed softwaru a zaji\u0161t\u011bn\u00ed kompatibility s jin\u00fdmi syst\u00e9my nebo softwarov\u00fdmi komponentami. <\/span>\r\n<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Optimalizace v\u00fdkonu” tab_id=”1689168624560-2ce99ee3-caf19e1d-4daf”][vc_column_text]Podpora aplikace pracuje na zlep\u0161en\u00ed v\u00fdkonu aplikace. To zahrnuje sledov\u00e1n\u00ed v\u00fdkonu aplikace, identifikaci \u00fazk\u00fdch m\u00edst nebo probl\u00e9m\u016f s v\u00fdkonem a zav\u00e1d\u011bn\u00ed opat\u0159en\u00ed k optimalizaci rychlosti a efektivity aplikace. <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u0158\u00edzen\u00ed incident\u016f” tab_id=”1689331903751-1937851a-2aae”][vc_column_text]Za spr\u00e1vu incident\u016f je zodpov\u011bdn\u00e1 aplika\u010dn\u00ed podpora. To zahrnuje p\u0159ij\u00edm\u00e1n\u00ed, kategorizaci, stanoven\u00ed priorit a eskalaci incident\u016f. Podpora odpov\u00edd\u00e1 za sledov\u00e1n\u00ed, dokumentaci a \u0159e\u0161en\u00ed incident\u016f, aby bylo zaji\u0161t\u011bno jejich zpracov\u00e1n\u00ed v r\u00e1mci dohodnut\u00fdch dohod o \u00farovni slu\u017eeb (SLA). <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Hl\u00e1\u0161en\u00ed” tab_id=”1689331935758-f200b92a-c96c”][vc_column_text]Aplika\u010dn\u00ed podpora vypracov\u00e1v\u00e1 pravideln\u00e9 zpr\u00e1vy o proveden\u00fdch podp\u016frn\u00fdch \u010dinnostech, dosa\u017een\u00fdch v\u00fdsledc\u00edch, nevy\u0159e\u0161en\u00fdch probl\u00e9mech a proveden\u00fdch zlep\u0161en\u00edch. Tyto zpr\u00e1vy slou\u017e\u00ed ke komunikaci s veden\u00edm a dal\u0161\u00edmi p\u0159\u00edslu\u0161n\u00fdmi z\u00fa\u010dastn\u011bn\u00fdmi stranami. <\/span>\r\n<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Neust\u00e1l\u00e9 zlep\u0161ov\u00e1n\u00ed” tab_id=”1689331954726-adc55b85-4ecd”][vc_column_text] Aplika\u010dn\u00ed podpora neust\u00e1le pracuje na zlep\u0161ov\u00e1n\u00ed proces\u016f, n\u00e1stroj\u016f a metod podpory. To zahrnuje sb\u011br zp\u011btn\u00e9 vazby od u\u017eivatel\u016f, identifikaci \u00fazk\u00fdch m\u00edst nebo neefektivn\u00edch proces\u016f a zav\u00e1d\u011bn\u00ed opat\u0159en\u00ed k optimalizaci v\u00fdkonu podpory. <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Infrastruktura a provoz<\/h2><\/div>[vc_column_text]Je\u0161t\u011b p\u0159ed zah\u00e1jen\u00edm projektu v\u00e1s podpo\u0159\u00edme p\u0159i n\u00e1vrhu a v\u00fdvoji pot\u0159ebn\u00e9 infrastruktury – a\u0165 u\u017e “on-premise”, nebo do\/z cloudu. R\u00e1di se ujmeme i \u00fakol\u016f p\u0159esahuj\u00edc\u00edch hranice rozhran\u00ed, od automatizace po certifik\u00e1ty, a poskytneme podklady pro v\u00fdvoj. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]
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V\u00fdvoj - od SAP ke klientovi a zp\u011bt<\/h2><\/div>\n
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Na\u0161e zku\u0161enosti s v\u00fdvojem m\u016f\u017eeme dolo\u017eit dlouh\u00fdm seznamem \u00fasp\u011b\u0161n\u00fdch projekt\u016f<\/a> a realizac\u00ed nespo\u010dtu zm\u011bn. Denn\u011b pou\u017e\u00edv\u00e1me backendy SAP, datab\u00e1ze, klienty r\u016fzn\u00fdch technologi\u00ed a v\u00fdvojov\u00e9 procesy se v\u0161\u00edm v\u0161udy GIT a Co.<\/span><\/p>\n <\/div>\n <\/div>\n\n

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\n \"L\u00e4chelnde <\/figure>\n <\/div>\n\n <\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]
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Zjist\u011bte v\u00edce.<\/h2>

Chcete se dozv\u011bd\u011bt v\u00edce o integraci na\u0161ich \u0159e\u0161en\u00ed do va\u0161ich backendov\u00fdch syst\u00e9m\u016f?<\/p> Integrace<\/a>\n <\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]

<\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row ppi_row_padding=\"ppi_remove_padding_top,ppi_remove_padding_bottom\" full_width=\"stretch_row_content_no_spaces\"][vc_column]Provoz a podporaPrioritou je pro n\u00e1s prosp\u011bch z\u00e1kazn\u00edka.[\/vc_column][\/vc_row][vc_row full_width=\"narrow_row\"][vc_column]Podporujeme v\u00e1s prost\u0159ednictv\u00edm na\u0161eho decentralizovan\u00e9ho uspo\u0159\u00e1d\u00e1n\u00ed, region\u00e1ln\u011b, m\u00edstn\u011b, ve va\u0161em jazyce a s kompetentn\u00edmi kontakty![vc_column_text]Pro na\u0161e 360\u00b0 NEO Suite v\u00e1m v na\u0161em t\u00fdmu provozu a podpory nab\u00edz\u00edme na m\u00edru p\u0159izp\u016fsoben\u00e9 spr\u00e1vu aplikac\u00ed slu\u017eby kter\u00e9 jsou p\u0159esn\u011b p\u0159izp\u016fsobeny va\u0161im pot\u0159eb\u00e1m. Krom\u011b bezprobl\u00e9mov\u00e9ho provozu \u0159e\u0161en\u00ed v\u00e1m zaru\u010dujeme [...]","protected":false},"author":3,"featured_media":6515,"parent":6729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6514","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nProvoz a podpora sady NEO Suite<\/title>\n<meta name=\"description\" content=\"N\u00e1\u0161 provoz a podpora pro produktovou \u0159adu NEO Suite - region\u00e1ln\u00ed, m\u00edstn\u00ed, ve va\u0161em jazyce s kompetentn\u00edmi kontakty!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neo-suite.de\/cs\/sluzby\/provoz-a-podpora\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Provoz a podpora\" \/>\n<meta property=\"og:description\" content=\"N\u00e1\u0161 provoz a podpora pro produktovou \u0159adu NEO Suite - 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