{"id":6465,"date":"2023-07-07T11:24:16","date_gmt":"2023-07-07T09:24:16","guid":{"rendered":"https:\/\/www.neo-suite.de\/planovani-techniku-komplexniho-zakaznickeho-servisu-ve-spolecnosti-hoermann\/"},"modified":"2025-02-12T14:38:40","modified_gmt":"2025-02-12T13:38:40","slug":"planovani-techniku-komplexniho-zakaznickeho-servisu-ve-spolecnosti-hoermann","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/cs\/odkazy\/planovani-techniku-komplexniho-zakaznickeho-servisu-ve-spolecnosti-hoermann\/","title":{"rendered":"Pl\u00e1nov\u00e1n\u00ed technik\u016f komplexn\u00edho z\u00e1kaznick\u00e9ho servisu ve spole\u010dnosti H\u00f6rmann"},"content":{"rendered":"
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\"H\u00f6rmann
Dob\u0159e informovan\u00ed technici, pl\u00e1nov\u00e1n\u00ed bez aplikace Excel, v\u00edce spokojen\u00fdch z\u00e1kazn\u00edk\u016f<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-endeavour” full_width=”stretch_narrow_row”][vc_column width=”1\/3″]

V\u00fdhody pro z\u00e1kazn\u00edky<\/h3><\/div>[vc_column_text]Digit\u00e1ln\u00ed asistent pro techniky, digit\u00e1ln\u011b zmapovan\u00fd servisn\u00ed proces; efektivn\u00ed pl\u00e1nov\u00e1n\u00ed nasazen\u00ed; trvale spokojen\u00ed z\u00e1kazn\u00edci.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

Z\u00e1kazn\u00edk<\/h3><\/div>[vc_column_text]H\u00f6rmann KG VKG<\/a>[\/vc_column_text]

Pr\u016fmysl<\/h3><\/div>[vc_column_text]Pr\u016fmysl[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

Kontaktn\u00ed osoba<\/h3><\/div>[vc_column_text]Alexander Wassiltschenko<\/strong>\r\nHead of BU Axians NEO Solutions & Technology GmbH\r\n+49 511 123549-53<\/a>\r\nKontaktujte n\u00e1s<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column][vc_column_text]S v\u00edce ne\u017e 100 prodejn\u00edmi m\u00edsty po cel\u00e9m sv\u011bt\u011b, v\u00edce ne\u017e 800 servisn\u00edmi techniky rozm\u00edst\u011bn\u00fdmi po cel\u00e9m sv\u011bt\u011b a mnoha prodan\u00fdmi v\u00fdrobky ro\u010dn\u011b m\u00e1 skupina H\u00f6rmann<\/a> komplexn\u00ed servisn\u00ed strukturu. Na n\u00e1stroje pro \u0159\u00edzen\u00ed servisu, kter\u00e9 jsou k tomu zapot\u0159eb\u00ed, jsou v r\u00e1mci skupiny kladeny r\u016fzn\u00e9 po\u017eadavky – po\u010d\u00ednaje po\u010dtem technik\u016f a dispe\u010der\u016f, kter\u00e9 je t\u0159eba p\u0159ipojit, p\u0159es r\u016fzn\u00e9 obchodn\u00ed modely na m\u00edstn\u00edch trz\u00edch a\u017e po zmapov\u00e1n\u00ed pr\u00e1vn\u00edch r\u00e1mcov\u00fdch podm\u00ednek v jednotliv\u00fdch zem\u00edch. Je d\u016fle\u017eit\u00e9, abychom jako implementa\u010dn\u00ed partner byli schopni tuto v\u00fdzvu splnit. “Na\u0161i kolegov\u00e9 ze spole\u010dnosti Axians NEO Solutions & Technology GmbH jsou absolutn\u00edmi odborn\u00edky v oboru. To je pro n\u00e1s velkou v\u00fdhodou, proto\u017ee v\u011bd\u00ed, jak se s podobn\u00fdmi v\u00fdzvami vypo\u0159\u00e1d\u00e1vaj\u00ed jin\u00e9 spole\u010dnosti. D\u00edky tomu v\u017edy dostaneme osv\u011bd\u010den\u00e9 \u0159e\u0161en\u00ed,” popisuje spolupr\u00e1ci, kter\u00e1 trv\u00e1 ji\u017e od roku 2014, Alexandra Kempe, projektov\u00e1 mana\u017eerka spole\u010dnosti H\u00f6rmann KG VKG. Spole\u010dnost H\u00f6rmann je p\u0159edn\u00edm evropsk\u00fdm dodavatelem vrat a bran. Ve v\u00edce ne\u017e 40 specializovan\u00fdch z\u00e1vodech v Evrop\u011b, Severn\u00ed Americe a Asii vyv\u00edj\u00ed a vyr\u00e1b\u00ed v\u00edce ne\u017e 6 000 zam\u011bstnanc\u016f vysoce kvalitn\u00ed br\u00e1ny, dve\u0159e, z\u00e1rubn\u011b a pohony pro pou\u017eit\u00ed v soukrom\u00fdch i komer\u010dn\u00edch objektech.[\/vc_column_text]
\"H\u00f6rmann\"<\/figure><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Technici spole\u010dnosti H\u00f6rmann pracuj\u00ed po cel\u00e9m sv\u011bt\u011b se sadou NEO Mobile Suite<\/h2><\/div>[vc_column_text]Prodej a servis nebyly v\u017edy v rukou spole\u010dnosti H\u00f6rmann. Po dlouh\u00e1 l\u00e9ta se o tyto oblasti starali prodejci a subdodavatel\u00e9. To se zm\u011bnilo s rostouc\u00edm v\u00fdznamem zejm\u00e9na servisn\u00edch z\u00e1le\u017eitost\u00ed. “Servis pro n\u00e1s nen\u00ed jen obchodn\u00ed oblast\u00ed s vysok\u00fdm obratem. Servisn\u00ed modely n\u00e1m tak\u00e9 pom\u00e1haj\u00ed posilovat vazby s na\u0161imi z\u00e1kazn\u00edky a generovat dal\u0161\u00ed obchody,” vysv\u011btluje Kempe. To vedlo rodinnou firmu z v\u00fdchodn\u00edho Vestf\u00e1lska v roce 2014 k hled\u00e1n\u00ed \u0159e\u0161en\u00ed zalo\u017een\u00e9ho na syst\u00e9mu SAP Customer Service (CS). Dnes servisn\u00ed technici v Norsku, Velk\u00e9 Brit\u00e1nii, Francii, na Slovensku a v Dubaji pracuj\u00ed s NEO Mobile Suite<\/a> (NMS) – na\u0161\u00edm digit\u00e1ln\u00edm asistentem pro techniky na cest\u00e1ch.[\/vc_column_text]
\"H\u00f6rmann<\/figure>Sada NEO Mobile Suite na robustn\u00edm konvertibiln\u00edm notebooku 2 v 1 TOUGHBOOK 19 od spole\u010dnosti Panasonic.<\/small><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Jak sada NEO Mobile Suite usnad\u0148uje ka\u017edodenn\u00ed pr\u00e1ci<\/h2><\/div>[vc_column_text]Syst\u00e9m NMS poskytuje technik\u016fm p\u0159ehled o v\u0161ech \u00fadaj\u00edch o z\u00e1kazn\u00edc\u00edch, zak\u00e1zk\u00e1ch a syst\u00e9mu a umo\u017e\u0148uje jim v re\u00e1ln\u00e9m \u010dase poskytovat zp\u011btnou vazbu do syst\u00e9mu SAP. Dal\u0161\u00ed funkce, jako je evidence cenov\u00fdch nab\u00eddek a dokumentace konkuren\u010dn\u00edch za\u0159\u00edzen\u00ed, umo\u017e\u0148uj\u00ed vyu\u017e\u00edt dal\u0161\u00ed prodejn\u00ed potenci\u00e1l u z\u00e1kazn\u00edka.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Zcela bez pap\u00edru - digit\u00e1ln\u00ed pl\u00e1nov\u00e1n\u00ed v\u00e1s \u010din\u00ed nez\u00e1visl\u00fdmi<\/h2><\/div>[vc_column_text]Syst\u00e9m NMS je propojen se syst\u00e9mem SAP MRS (Multiresource Scheduling), kter\u00fd jsme rovn\u011b\u017e p\u0159izp\u016fsobili individu\u00e1ln\u00edm po\u017eadavk\u016fm spole\u010dnosti H\u00f6rmann, a poskytuje tak dal\u0161\u00ed funkce, jako je zobrazen\u00ed trasy a automatick\u00fd v\u00fdpo\u010det cestovn\u00ed doby. Pro spole\u010dnost H\u00f6rmann je obzvl\u00e1\u0161t\u011b zaj\u00edmav\u00e9 komplexn\u00ed zpracov\u00e1n\u00ed v integrovan\u00e9m syst\u00e9mu, tak\u017ee objedn\u00e1vku lze vygenerovat p\u0159\u00edmo z ozn\u00e1men\u00ed z\u00e1kazn\u00edka. Technik ji obdr\u017e\u00ed na sv\u016fj tablet b\u011bhem procesu pl\u00e1nov\u00e1n\u00ed a na opl\u00e1tku m\u016f\u017ee zaznamenat zp\u011btnou vazbu na cest\u011b. “V praxi se to projev\u00ed nap\u0159\u00edklad p\u0159i p\u0159\u00edjezdu na m\u00edsto: technici maj\u00ed k dispozici v\u0161echny d\u016fle\u017eit\u00e9 informace o zak\u00e1zce. P\u0159esn\u011b v\u011bd\u00ed, kter\u00e9 kontakty se na m\u00edst\u011b nach\u00e1zej\u00ed a jak\u00fd v\u00fdrobek najdou. Mohou si tak\u00e9 nechat vypln\u011bnou objedn\u00e1vku potvrdit p\u0159\u00edmo od z\u00e1kazn\u00edka podpisem,” \u0159\u00edk\u00e1 Kempe. To jim d\u00e1v\u00e1 velkou m\u00edru nez\u00e1vislosti. “Syst\u00e9m NMS je tak\u00e9 obrovskou podporou p\u0159i ka\u017edodenn\u00ed pr\u00e1ci, pokud jde o z\u00e1konem vy\u017eadovan\u00e9 kontroly a \u00fadr\u017ebu, a to d\u00edky mapov\u00e1n\u00ed kontroln\u00edch seznam\u016f.”[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]
\n
\"Pan\u00ed<\/div><\/div>
\n

Technici u\u017e nemus\u00ed r\u00e1no jezdit do kancel\u00e1\u0159e, aby si vyzvedli zak\u00e1zkov\u00e9 listy. Mohou za\u010d\u00edt kdekoli cht\u011bj\u00ed. To je \u010din\u00ed nez\u00e1visl\u00fdmi.<\/p><\/div>

Alexandra Kempe<\/p>

Vedouc\u00ed projektu Servis, H\u00f6rmann KG VKG<\/p> <\/div>\n

<\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Sbohem, Excel: Pl\u00e1nov\u00e1n\u00ed zdroj\u016f je dnes zcela transparentn\u00ed<\/h2><\/div>[vc_column_text]V porovn\u00e1n\u00ed s d\u0159\u00edve pou\u017e\u00edvan\u00fdmi seznamy v Excelu maj\u00ed dispe\u010de\u0159i pracuj\u00edc\u00ed se syst\u00e9mem SAP MRS k dispozici centralizovan\u00e9, u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e9 pl\u00e1nov\u00e1n\u00ed nasazen\u00ed technik\u016f, rychl\u00e9 mo\u017enosti p\u0159epl\u00e1nov\u00e1n\u00ed a p\u0159ehledn\u00e9 j\u00edzdn\u00ed doby. “To v\u0161e n\u00e1m pom\u00e1h\u00e1 pracovat organizovan\u011b a spolehliv\u011b,” uv\u00e1d\u00ed Kempe.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

SAP Service Cloud jako efektivn\u00ed pl\u00e1novac\u00ed n\u00e1stroj v Polsku<\/h2><\/div>[vc_column_text]Krom\u011b vyu\u017eit\u00ed SAP MRS a NEO Mobile Suite m\u00e1 spole\u010dnost H\u00f6rmann dv\u011b dal\u0161\u00ed IT strategie pro \u0159\u00edzen\u00ed slu\u017eeb v N\u011bmecku a Polsku. Nap\u0159\u00edklad nasazen\u00ed technik\u016f v Polsku je pl\u00e1nov\u00e1no p\u0159\u00edmo prost\u0159ednictv\u00edm SAP Service Cloud. “Spole\u010dn\u011b se spole\u010dnost\u00ed Axians NEO jsme zde za\u010d\u00ednali od nuly,” p\u0159ipom\u00edn\u00e1 projektov\u00fd mana\u017eer. Organiza\u010dn\u00ed v\u00fdzvou bylo p\u0159iv\u00e9st \u010dty\u0159i nez\u00e1visle funguj\u00edc\u00ed polsk\u00e9 pobo\u010dky na stejn\u00fd software a standardizovat procesy. To se poda\u0159ilo: SAP Service Cloud se v Polsku pou\u017e\u00edv\u00e1 tak\u00e9 jako ticketovac\u00ed syst\u00e9m. To m\u00e1 velkou v\u00fdhodu v tom, \u017ee techniky lze pl\u00e1novat p\u0159\u00edmo na tikety.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Rychl\u00fd, jednoduch\u00fd a bezchybn\u00fd proces reklamac\u00ed zalo\u017een\u00fd na syst\u00e9mu C\/4<\/h2><\/div>[vc_column_text]V\u00fdrobce dve\u0159\u00ed v sou\u010dasn\u00e9 dob\u011b st\u00e1le pou\u017e\u00edv\u00e1 k pl\u00e1nov\u00e1n\u00ed nasazen\u00ed technik\u016f v N\u011bmecku speci\u00e1ln\u011b vyvinut\u00fd pl\u00e1novac\u00ed software, kter\u00fd se v pr\u016fb\u011bhu let rozrostl. Zm\u011bna v\u0161ak ji\u017e byla zah\u00e1jena: “Centralizovan\u00e9 vy\u0159izov\u00e1n\u00ed reklamac\u00ed z\u00e1kazn\u00edk\u016f je prvn\u00edm procesem, kter\u00fd jsme pro N\u011bmecko upgradovali na C\/4,” vysv\u011btluje Lennard Eichler, vedouc\u00ed t\u00fdmu Customer Cloud ve spole\u010dnosti H\u00f6rmann KG VKG. Kompletn\u00ed n\u00e1hrada intern\u00edho v\u00fdvoje je ji\u017e ve startovn\u00edch bloc\u00edch. D\u00edky cloudov\u00e9mu syst\u00e9mu pro spr\u00e1vu reklamac\u00ed vytvo\u0159il v\u00fdrobce dve\u0159\u00ed poprv\u00e9 centralizovanou platformu. “Ka\u017ed\u00fd, kdo ro\u010dn\u011b prod\u00e1 n\u011bkolik tis\u00edc gar\u00e1\u017eov\u00fdch vrat, otev\u00edra\u010d\u016f a dokovac\u00edch za\u0159\u00edzen\u00ed, bude m\u00edt tak\u00e9 reklamace. Toho jsme si byli v\u011bdomi,” \u0159\u00edk\u00e1 Eichler. Rozd\u00edl: nyn\u00ed m\u00e1me fakta a \u010d\u00edsla \u010dern\u00e9 na b\u00edl\u00e9m a m\u016f\u017eeme data vyu\u017e\u00edt k identifikaci potenci\u00e1lu pro minimalizaci t\u011bchto reklamac\u00ed. Proces vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed je nyn\u00ed v\u00fdrazn\u011b krat\u0161\u00ed. Zat\u00edmco d\u0159\u00edve ka\u017ed\u00fd dotaz z\u00e1kazn\u00edka vy\u017eadoval \u010dasov\u011b n\u00e1ro\u010dn\u00e9 zkoum\u00e1n\u00ed ji\u017e zaznamenan\u00fdch informac\u00ed, nyn\u00ed sta\u010d\u00ed pohled do syst\u00e9mu. D\u00edky tomu z\u00e1kazn\u00edci dost\u00e1vaj\u00ed zp\u011btnou vazbu v kr\u00e1tk\u00e9m \u010dase a dotazy jsou vy\u0159izov\u00e1ny rychleji.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]
\n
\"Pan<\/div><\/div>
\n

V\u017edy m\u00e1m aktu\u00e1ln\u00ed informace o t\u00e9matech, kter\u00e1 se spole\u010dnost\u00ed Axians realizujeme, a mohu sv\u00fdm koleg\u016fm poskytnout intern\u00ed informace - i kdy\u017e se na projektu aktivn\u011b nepod\u00edl\u00edm.<\/p><\/div>

Lennard Eichler<\/p>

Vedouc\u00ed t\u00fdmu Customer Cloud, H\u00f6rmann KG VKG<\/p> <\/div>\n

<\/div>\n<\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column][vc_column_text]Na z\u00e1klad\u011b velmi pozitivn\u00edch zku\u0161enost\u00ed z p\u0159edchoz\u00edho projektu NMS\/MRS si n\u00e1s spole\u010dnost H\u00f6rmann KG VKG vybrala tak\u00e9 jako implementa\u010dn\u00edho partnera pro migraci do cloudu. Dnes poskytujeme plnou podporu projektu C\/4, a to od po\u010d\u00e1te\u010dn\u00edho dopadu a v\u00fdvoje syst\u00e9mu a\u017e po jeho zaveden\u00ed a n\u00e1sledn\u00fd roll-out. “Spolupr\u00e1ce se spole\u010dnost\u00ed Axians je velmi, velmi p\u0159\u00edjemn\u00e1. Je strukturovan\u00e1, je zde definovan\u00e1 komunikace a jasn\u00e9 kontakty pro jednotliv\u00e9 f\u00e1ze,” \u0159\u00edk\u00e1 Eichler.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Jednotn\u00fd vzhled pro z\u00e1kazn\u00edky je pro spole\u010dnost H\u00f6rmann to nejd\u016fle\u017eit\u011bj\u0161\u00ed.<\/h2><\/div>[vc_column_text]C\u00edlem cloudov\u00e9ho projektu je dos\u00e1hnout standardizovan\u00e9ho vzhledu pro z\u00e1kazn\u00edky – od prodeje p\u0159es intern\u00ed servis a\u017e po servisn\u00ed techniky. Po \u00fasp\u011b\u0161n\u00e9m projektu v N\u011bmecku chce spole\u010dnost H\u00f6rmann t\u00e9to homogenity dos\u00e1hnout i v mezin\u00e1rodn\u00edm m\u011b\u0159\u00edtku. Vedouc\u00ed t\u00fdmu vysv\u011btluje, pro\u010d padlo rozhodnut\u00ed ve prosp\u011bch cloudu: “V N\u011bmecku ve srovn\u00e1n\u00ed s jin\u00fdmi zem\u011bmi nem\u00e1me na mnoha staveni\u0161t\u00edch nebo v pr\u016fmyslov\u00fdch parc\u00edch \u017e\u00e1dn\u00fd nebo jen omezen\u00fd mobiln\u00ed internet. Offline dostupnost na\u0161eho \u0159e\u0161en\u00ed je obzvl\u00e1\u0161t\u011b d\u016fle\u017eit\u00e1, abychom mohli zaznamen\u00e1vat zpr\u00e1vy o stavu a zp\u011btnou vazbu v mezidob\u00ed.”[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Z\u00e1v\u011br<\/h2><\/div>[vc_column_text]S NEO Mobile Suite jako digit\u00e1ln\u00edm asistentem pro techniky na cest\u00e1ch, SAP Service Cloud pro spr\u00e1vu ticket\u016f a pl\u00e1nov\u00e1n\u00ed nasazen\u00ed v Polsku a centr\u00e1ln\u00edm syst\u00e9mem pro spr\u00e1vu reklamac\u00ed na b\u00e1zi SAP C\/4 spole\u010dnost H\u00f6rmann KG v posledn\u00edch letech postupn\u011b harmonizovala a modernizovala \u0159\u00edzen\u00ed slu\u017eeb. D\u0159\u00edve slo\u017eit\u00e9 a nep\u0159ehledn\u00e9 servisn\u00ed procesy zalo\u017een\u00e9 na aplikac\u00edch Outlook a Excel jsou nyn\u00ed v cel\u00e9m rozsahu zmapov\u00e1ny digit\u00e1ln\u011b. V\u00fdrobce dve\u0159\u00ed t\u011b\u017e\u00ed z centralizovan\u00e9ho pohledu na v\u0161echny d\u016fle\u017eit\u00e9 informace v oblasti reklamac\u00ed a pl\u00e1nov\u00e1n\u00ed. Sou\u010dasn\u011b nab\u00edz\u00ed technik\u016fm nez\u00e1visl\u00fd pracovn\u00ed den a z\u00e1kazn\u00edk\u016fm poskytuje trvalou spokojenost d\u00edky kr\u00e1tk\u00fdm, p\u0159\u00edpady uzav\u00edraj\u00edc\u00edm servisn\u00edm proces\u016fm. Jako integrovan\u00fd partner pro r\u016fzn\u00e9 n\u00e1stroje \u0159\u00edzen\u00ed servisu budeme tak\u00e9 podporovat pl\u00e1novan\u00e9 mezin\u00e1rodn\u00ed zav\u00e1d\u011bn\u00ed komplexn\u00edch servisn\u00edch proces\u016f.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-stone” full_width=”stretch_narrow_row”][vc_column]

Veletr\u017en\u00ed aplikace: rychl\u00e9 sledov\u00e1n\u00ed kvalifikovan\u00fdch kontakt\u016f<\/h2><\/div>[vc_column_text]Jako jeden z nejv\u011bt\u0161\u00edch vystavovatel\u016f na veletrhu BAU v Mnichov\u011b zaznamen\u00e1vala spole\u010dnost H\u00f6rmann po l\u00e9ta kontakty se z\u00e1kazn\u00edky v pap\u00edrov\u00e9 podob\u011b. To vedlo k \u010dasov\u011b n\u00e1ro\u010dn\u00e9mu t\u0159\u00edd\u011bn\u00ed, kop\u00edrov\u00e1n\u00ed a ru\u010dn\u00edmu rozes\u00edl\u00e1n\u00ed kontakt\u016f na pobo\u010dky, centr\u00e1ln\u00ed odd\u011blen\u00ed a poskytovatel\u016fm bro\u017eur.[\/vc_column_text]

P\u0159izp\u016fsoben\u00e1 veletr\u017en\u00ed aplikace spole\u010dnosti H\u00f6rmann zalo\u017een\u00e1 na syst\u00e9mu SAP C\/4 tomu u\u010din\u00ed p\u0159\u00edtr\u017e.<\/h3><\/div>[vc_column_text]”Dnes m\u016f\u017eeme u\u0161et\u0159it obrovsk\u00e9 mno\u017estv\u00ed \u010dasu p\u0159i v\u0161ech n\u00e1sledn\u00fdch \u010dinnostech,” uv\u00e1d\u00ed Lennard Eichler, vedouc\u00ed t\u00fdmu Customer Cloud ve spole\u010dnosti H\u00f6rmann KG VKG. “Na\u0161i kolegov\u00e9 v back office dostanou v\u0161echny d\u016fle\u017eit\u00e9 informace ihned po zad\u00e1n\u00ed kontaktu a mohou je za\u010d\u00edt ihned zpracov\u00e1vat.” Krom\u011b pol\u00ed specifick\u00fdch pro spole\u010dnost H\u00f6rmann bylo t\u0159eba v aplikaci nastavit tak\u00e9 mechanismus pro poskytovatele bro\u017eur. Dnes se na konci ka\u017ed\u00e9ho veletr\u017en\u00edho dne spust\u00ed export z veletr\u017en\u00ed aplikace do Excelu, kter\u00fd p\u0159en\u00e1\u0161\u00ed pot\u0159ebn\u00e9 informace o z\u00e1kazn\u00edc\u00edch, produktech a bro\u017eur\u00e1ch. “To znamen\u00e1, \u017ee na\u0161i z\u00e1kazn\u00edci a z\u00e1jemci dostanou na\u0161e dokumenty kr\u00e1tce po veletr\u017en\u00edm setk\u00e1n\u00ed,” \u0159\u00edk\u00e1 Eichler. Veletr\u017en\u00ed aplikace tak nejen v\u00fdrazn\u011b usnad\u0148uje \u017eivot zam\u011bstnanc\u016fm spole\u010dnosti H\u00f6rmann KG VKG, ale tak\u00e9 p\u0159isp\u00edv\u00e1 k trval\u00e9 loajalit\u011b z\u00e1kazn\u00edk\u016f.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column][vc_column_text]St\u00e1hnout odkaz<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

O spole\u010dnosti H\u00f6rmann KG VKG<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column width=”1\/2″][vc_column_text]Skupina H\u00f6rmann<\/a> je renomovan\u00fdm dodavatelem bran, dve\u0159\u00ed a p\u0159\u00edstupov\u00fdch syst\u00e9m\u016f. Spole\u010dnost s\u00eddl\u00ed v N\u011bmecku a ji\u017e od roku 1935 ud\u00e1v\u00e1 standardy kvality a inovac\u00ed. D\u00edky \u0161irok\u00e9 nab\u00eddce \u0159e\u0161en\u00ed pro soukrom\u00e9 i komer\u010dn\u00ed prostory, kter\u00e1 se vyzna\u010duj\u00ed technickou dokonalost\u00ed, umo\u017e\u0148uje spole\u010dnost H\u00f6rmann pohodln\u011bj\u0161\u00ed a bezpe\u010dn\u011bj\u0161\u00ed p\u0159\u00edstup po cel\u00e9m sv\u011bt\u011b.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]
\"Logo<\/figure><\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row ppi_row_padding=\"ppi_remove_padding_top,ppi_remove_padding_bottom\" full_width=\"stretch_row_content_no_spaces\"][vc_column]Dob\u0159e informovan\u00ed technici, pl\u00e1nov\u00e1n\u00ed bez aplikace Excel, v\u00edce spokojen\u00fdch z\u00e1kazn\u00edk\u016f[\/vc_column][\/vc_row][vc_row ppi_row_type=\"bg-endeavour\" full_width=\"stretch_narrow_row\"][vc_column width=\"1\/3\"]V\u00fdhody pro z\u00e1kazn\u00edky[vc_column_text]Digit\u00e1ln\u00ed asistent pro techniky, digit\u00e1ln\u011b zmapovan\u00fd servisn\u00ed proces; efektivn\u00ed pl\u00e1nov\u00e1n\u00ed nasazen\u00ed; trvale spokojen\u00ed z\u00e1kazn\u00edci.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"]Z\u00e1kazn\u00edk[vc_column_text]H\u00f6rmann KG VKG[\/vc_column_text]Pr\u016fmysl[vc_column_text]Pr\u016fmysl[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"]Kontaktn\u00ed osoba[vc_column_text]Alexander Wassiltschenko Head of BU Axians NEO Solutions & Technology GmbH +49 511 123549-53 Kontaktujte n\u00e1s[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=\"narrow_row\"][vc_column][vc_column_text]S v\u00edce ne\u017e 100 prodejn\u00edmi [...]","protected":false},"author":2,"featured_media":6466,"parent":6532,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nPl\u00e1nov\u00e1n\u00ed technik\u016f komplexn\u00edho z\u00e1kaznick\u00e9ho servisu ve spole\u010dnosti H\u00f6rmann<\/title>\n<meta name=\"description\" content=\"Zjist\u011bte, jak spole\u010dnost H\u00f6rmann vyu\u017e\u00edv\u00e1 digit\u00e1ln\u00edho asistenta k digit\u00e1ln\u00edmu mapov\u00e1n\u00ed sv\u00fdch servisn\u00edch proces\u016f a organizaci pl\u00e1nov\u00e1n\u00ed nasazen\u00ed.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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