{"id":6458,"date":"2023-07-06T12:55:51","date_gmt":"2023-07-06T10:55:51","guid":{"rendered":"https:\/\/www.neo-suite.de\/plne-integrovany-mobilni-zakaznicky-servis-spolecnosti-belimed-ag\/"},"modified":"2025-02-11T16:49:57","modified_gmt":"2025-02-11T15:49:57","slug":"plne-integrovany-mobilni-zakaznicky-servis-spolecnosti-belimed-ag","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/cs\/odkazy\/plne-integrovany-mobilni-zakaznicky-servis-spolecnosti-belimed-ag\/","title":{"rendered":"Pln\u011b integrovan\u00fd mobiln\u00ed z\u00e1kaznick\u00fd servis spole\u010dnosti Belimed AG"},"content":{"rendered":"
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\"Referenzbericht
Pln\u011b integrovan\u00fd: Mobiln\u00ed z\u00e1kaznick\u00fd servis bez p\u0159eru\u0161en\u00ed v m\u00e9di\u00edch<\/span><\/div><\/div><\/div><\/div><\/div>
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V\u00fdhody pro z\u00e1kazn\u00edky<\/h3><\/div>[vc_column_text]V sad\u011b NEO Mobile Suite<\/a> sta\u010d\u00ed v\u0161echny \u00fadaje zadat pouze jednou a odpadaj\u00ed probl\u00e9my s rozhran\u00edm. T\u00edm se eliminuj\u00ed zdroje chyb a procesy funguj\u00ed nap\u0159\u00ed\u010d st\u00e1ty.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

Z\u00e1kazn\u00edk<\/h3><\/div>[vc_column_text]Belimed AG<\/a>[\/vc_column_text]

Pr\u016fmysl<\/h3><\/div>[vc_column_text]Zdrav\u00ed[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

Kontaktn\u00ed osoba<\/h3><\/div>[vc_column_text]Christian Singer<\/strong>\r\nProjektov\u00fd mana\u017eer a senior konzultant, SAP Customer Service Solutions\r\n+49 89 4567858-0<\/a>\r\nKontaktujte n\u00e1s<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]

Bezchybn\u00e9 procesy jsou z\u00e1sadn\u00ed<\/h2><\/div>[vc_column_text]Spole\u010dnost Belimed<\/a> je dce\u0159inou spole\u010dnost\u00ed \u0161v\u00fdcarsk\u00e9 skupiny Metall Zug Group a je jedn\u00edm z p\u0159edn\u00edch sv\u011btov\u00fdch poskytovatel\u016f syst\u00e9mov\u00fdch \u0159e\u0161en\u00ed pro \u010di\u0161t\u011bn\u00ed, dezinfekci a sterilizaci v l\u00e9ka\u0159sk\u00e9m a p\u0159\u00edrodov\u011bdn\u00e9m sektoru. Spole\u010dnost zam\u011bstn\u00e1v\u00e1 p\u0159ibli\u017en\u011b 1 200 lid\u00ed v deseti zem\u00edch a je zastoupena s\u00edt\u00ed vlastn\u00edch obchodn\u00edch spole\u010dnost\u00ed a autorizovan\u00fdch obchodn\u00edch partner\u016f ve v\u00edce ne\u017e 80 dal\u0161\u00edch zem\u00edch. Sortiment v\u00fdrobk\u016f spole\u010dnosti Belimed pro prevenci infekc\u00ed nab\u00fdv\u00e1 na v\u00fdznamu, zejm\u00e9na v souvislosti s p\u0159\u00edsn\u00fdmi hygienick\u00fdmi p\u0159edpisy a nozokomi\u00e1ln\u00edmi infekcemi (nap\u0159. MRSA). To v\u0161ak tak\u00e9 zvy\u0161uje n\u00e1roky na servis a \u00fadr\u017ebu. Je to proto, \u017ee \u010distic\u00ed a steriliza\u010dn\u00ed za\u0159\u00edzen\u00ed mus\u00ed v\u017edy bezchybn\u011b fungovat.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

Standardizace a automatizace manu\u00e1ln\u00edch proces\u016f<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]\n
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Procesy z\u00e1kaznick\u00e9ho servisu byly d\u0159\u00edve mapov\u00e1ny v ka\u017ed\u00e9 zemi zvl\u00e1\u0161\u0165. Nap\u0159\u00edklad n\u011bmeck\u00e1 dce\u0159in\u00e1 spole\u010dnost pracovala s \u0159e\u0161en\u00edm vyvinut\u00fdm na z\u00e1klad\u011b Microsoft Dynamics CRM, zat\u00edmco \u0161v\u00fdcarsk\u00e1 servisn\u00ed organizace pl\u00e1novala v\u0161echny objedn\u00e1vky pomoc\u00ed Excelu a zp\u011btn\u011b pod\u00e1vala zpr\u00e1vy pomoc\u00ed manu\u00e1ln\u00edho pap\u00edrov\u00e9ho procesu. Na m\u00edst\u011b se v\u0161echny informace o \u010dasech nebo materi\u00e1lech zaznamen\u00e1valy na blok pap\u00edru s kopiemi a pot\u00e9 se ru\u010dn\u011b zad\u00e1valy zp\u011bt do syst\u00e9mu ERP. V d\u016fsledku toho mohl cel\u00fd proces a\u017e po fakturaci trvat t\u00fddny.<\/p>\n <\/div>\n <\/div>\n\n

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\n \"Belimed <\/figure>\n <\/div>\n\n <\/div>\n[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column][vc_column_text]Krom\u011b toho bylo t\u00e9m\u011b\u0159 nemo\u017en\u00e9 zav\u00e9st \u0159\u00edzen\u00ed z\u00e1sob zam\u011b\u0159en\u00e9 na spot\u0159ebu, proto\u017ee informace o v\u00fddej\u00edch a spot\u0159eb\u011b se do syst\u00e9mu dost\u00e1valy v\u017edy se zpo\u017ed\u011bn\u00edm, a proto byly zpravidla neaktu\u00e1ln\u00ed. V roce 2011 bylo rozhodnuto zav\u00e9st syst\u00e9m SAP jako standardizovan\u00e9 \u0159e\u0161en\u00ed ERP pro v\u0161echny spole\u010dnosti Belimed po cel\u00e9m sv\u011bt\u011b. Sou\u010dasn\u011b m\u011bl b\u00fdt na nov\u00fd IT z\u00e1klad postaven i z\u00e1kaznick\u00fd servis.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Optim\u00e1ln\u011b p\u0159izp\u016fsoben\u00e9 specifikac\u00edm spole\u010dnosti Belimed<\/h2><\/div>[vc_column_text]V r\u00e1mci p\u0159\u00edprav byla na za\u010d\u00e1tku roku 2012 zah\u00e1jena p\u0159\u00edprava technick\u00e9ho konceptu, ale zah\u00e1jen\u00ed projektu bylo p\u016fvodn\u011b odlo\u017eeno. “Rychle jsme si uv\u011bdomili, \u017ee nem\u00e1 smysl implementovat procesy SAP a sou\u010dasn\u011b vyv\u00edjet mobiln\u00ed aplikaci. Koneckonc\u016f pro zmapov\u00e1n\u00ed hladce prob\u00edhaj\u00edc\u00edho procesu obsluhy z\u00e1kazn\u00edk\u016f, v\u010detn\u011b integrace v\u0161ech mobiln\u00edch za\u0159\u00edzen\u00ed, je nejprve zapot\u0159eb\u00ed stabiln\u00ed z\u00e1klad,” popisuje d\u016fvod odlo\u017een\u00ed Markus Pfiffner, mana\u017eer aplikac\u00ed ERP ve spole\u010dnosti Belimed AG ve \u0161v\u00fdcarsk\u00e9m Sulgenu. To znamenalo, \u017ee bylo mo\u017en\u00e9 vyu\u017e\u00edt \u010das k p\u0159esn\u00e9 anal\u00fdze st\u00e1vaj\u00edc\u00edch proces\u016f, aby bylo mo\u017en\u00e9 na tomto z\u00e1klad\u011b definovat standardn\u00ed proces, kter\u00fd by byl vhodn\u00fd jako \u0161ablona pro zaveden\u00ed v n\u00e1rodn\u00edch spole\u010dnostech. Tento proces byl pot\u00e9 zaveden ve \u0161v\u00fdcarsk\u00e9 servisn\u00ed organizaci, zpo\u010d\u00e1tku pro pilotn\u00ed provoz. “Bylo pro n\u00e1s d\u016fle\u017eit\u00e9 optim\u00e1ln\u011b p\u0159izp\u016fsobit proces specifikac\u00edm technick\u00e9 koncepce spole\u010dnosti Belimed. Bylo to proto, \u017ee st\u00e1vaj\u00edc\u00ed funkce n\u00e1m na za\u010d\u00e1tku projektu nesta\u010dily a bylo t\u0159eba je roz\u0161\u00ed\u0159it,” \u0159\u00edk\u00e1 Markus Pfiffner.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Pilotn\u00ed provoz ji\u017e vede k v\u00fdrazn\u011b vy\u0161\u0161\u00ed efektivit\u011b<\/h2><\/div>[vc_column_text]Nov\u00fd proces obsluhy z\u00e1kazn\u00edk\u016f byl implementov\u00e1n v\u00fdhradn\u011b na b\u00e1zi syst\u00e9mu SAP. Objedn\u00e1vky jsou p\u0159\u00edmo a kompletn\u011b evidov\u00e1ny v syst\u00e9mu ERP a p\u0159en\u00e1\u0161eny do pl\u00e1nov\u00e1n\u00ed nasazen\u00ed, kter\u00e9 se prov\u00e1d\u00ed pomoc\u00ed modulu SAP Multi Resource Scheduling (MRS). Odtud se \u00fadaje o p\u0159\u00edslu\u0161n\u00e9 objedn\u00e1vce p\u0159en\u00e1\u0161ej\u00ed do mobiln\u00edch za\u0159\u00edzen\u00ed. Po synchronizaci maj\u00ed servisn\u00ed technici k dispozici v\u0161echny pot\u0159ebn\u00e9 informace pro danou zak\u00e1zku, mohou si ze skladu vybrat po\u017eadovan\u00fd materi\u00e1l a zak\u00e1zku prov\u00e9st. V\u0161echny \u010dasy a v\u00fdkazy, v\u010detn\u011b elektronick\u00fdch podpis\u016f z\u00e1kazn\u00edka, jsou zaznamen\u00e1ny offline a pot\u00e9 synchronizov\u00e1ny zp\u011bt do syst\u00e9mu SAP. Nyn\u00ed je tak\u00e9 mo\u017en\u00e9 vystavovat faktury okam\u017eit\u011b, a ne a\u017e po n\u011bkolika dnech \u010di t\u00fddnech jako d\u0159\u00edve. “Pilotn\u00ed provoz ve \u0160v\u00fdcarsku ji\u017e vedl k v\u00fdrazn\u00e9mu zv\u00fd\u0161en\u00ed efektivity a kvality proces\u016f. Na\u0161e skladov\u00e9 z\u00e1soby jsou nyn\u00ed tak\u00e9 v\u00fdrazn\u011b ni\u017e\u0161\u00ed. A rychl\u00e1 fakturace m\u00e1 znateln\u011b pozitivn\u00ed vliv na stav hotovosti a likvidity,” shrnuje prvn\u00ed zku\u0161enosti Markus Pfiffner.[\/vc_column_text][vc_column_text]Nov\u00e9 \u0159e\u0161en\u00ed bylo velmi dob\u0159e p\u0159ijato i zam\u011bstnanci. Nejen proto, \u017ee bylo zcela odstran\u011bno mnoho d\u0159\u00edve nutn\u00fdch manu\u00e1ln\u00edch pracovn\u00edch \u00fakon\u016f. Pomoc\u00ed sady NEO Mobile Suite<\/a> se tak\u00e9 t\u00e9m\u011b\u0159 zcela zautomatizovalo vy\u00fa\u010dtov\u00e1n\u00ed cestovn\u00edch v\u00fddaj\u016f. K tomuto \u00fa\u010delu slou\u017e\u00ed v\u0161echny \u010dasy a potvrzen\u00ed v\u00fddaj\u016f zaznamenan\u00e9 na mobiln\u00edch za\u0159\u00edzen\u00edch. Je tak\u00e9 mo\u017en\u00e9 zad\u00e1vat pau\u0161\u00e1ln\u00ed v\u00fddaje, ubytov\u00e1n\u00ed v hotelu, cesty autem nebo parkovn\u00e9. To se prov\u00e1d\u00ed bu\u010f na z\u00e1klad\u011b objedn\u00e1vky, nebo na z\u00e1klad\u011b intern\u00ed objedn\u00e1vky, kter\u00e1 se z\u00fa\u010dtuje na n\u00e1kladov\u00e9m st\u0159edisku. T\u00edm zcela odpad\u00e1 dal\u0161\u00ed pr\u00e1ce, kterou d\u0159\u00edve vy\u017eadovalo vy\u00fa\u010dtov\u00e1n\u00ed cestovn\u00edch v\u00fddaj\u016f, a zam\u011bstnanci dost\u00e1vaj\u00ed p\u0159\u00edmo ze syst\u00e9mu t\u00fddenn\u00ed v\u00fdkazy, v nich\u017e lze p\u0159ehledn\u011b sledovat v\u0161echny informace v\u010detn\u011b vyplacen\u00fdch \u010d\u00e1stek.[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column]

Pln\u011b integrovan\u00fd proces bez naru\u0161en\u00ed m\u00e9di\u00ed<\/h2><\/div>[vc_column_text]Pot\u00e9, co byl syst\u00e9m NEO Mobile Suite by Axians d\u016fkladn\u011b otestov\u00e1n st\u00e1vaj\u00edc\u00edmi 30 \u0161v\u00fdcarsk\u00fdmi servisn\u00edmi techniky spole\u010dnosti Belimed, bylo v lednu 2014 zah\u00e1jeno jeho mezin\u00e1rodn\u00ed zav\u00e1d\u011bn\u00ed, nejprve v N\u011bmecku a Rakousku, dal\u0161\u00ed zem\u011b budou n\u00e1sledovat v roce 2015. V sou\u010dasn\u00e9 dob\u011b s nov\u00fdm syst\u00e9mem pracuje ji\u017e 120 technik\u016f. P\u0159i kone\u010dn\u00e9m zav\u00e1d\u011bn\u00ed jich bude 250, kte\u0159\u00ed budou pracovat v evropsk\u00fdch pobo\u010dk\u00e1ch a tak\u00e9 v USA a \u010c\u00edn\u011b. “Nyn\u00ed m\u00e1me proces, kter\u00fd je pln\u011b integrov\u00e1n do syst\u00e9mu SAP bez jak\u00fdchkoli syst\u00e9mov\u00fdch p\u0159est\u00e1vek. Ve\u0161ker\u00e1 data se mus\u00ed zad\u00e1vat pouze jednou, odpadaj\u00ed probl\u00e9my s rozhran\u00edm a t\u00e9m\u011b\u0159 v\u0161echny ostatn\u00ed zdroje chyb byly odstran\u011bny,” popisuje Markus Pfiffner hlavn\u00ed v\u00fdhody nov\u00e9ho syst\u00e9mu.[\/vc_column_text][vc_column_text]Krom\u011b toho budou v budoucnu v r\u00e1mci cel\u00e9 skupiny k dispozici provozn\u00ed a strategick\u00e1 krit\u00e9ria m\u011b\u0159en\u00ed, kter\u00e1 lze vyu\u017e\u00edt k dal\u0161\u00edmu zlep\u0161ov\u00e1n\u00ed kvality slu\u017eeb. “Poprv\u00e9 tak z\u00edsk\u00e1v\u00e1me skute\u010dnou transparentnost a m\u016f\u017eeme porovn\u00e1vat procesy a jejich v\u00fdsledky ve v\u0161ech lokalit\u00e1ch. Sou\u010dasn\u011b lze sadu NEO Mobile Suite p\u0159izp\u016fsobit tak, aby zohled\u0148ovala region\u00e1ln\u00ed specifika,” vysv\u011btluje Markus Pfiffner. “Sada NEO Mobile Suite se tak stala \u00fast\u0159edn\u00edm n\u00e1strojem, s jeho\u017e pomoc\u00ed m\u016f\u017eeme zv\u00fd\u0161it spokojenost z\u00e1kazn\u00edk\u016f, zlep\u0161it na\u0161i konkurenceschopnost a t\u00edm i zv\u00fd\u0161it ziskovost cel\u00e9 spole\u010dnosti.”[\/vc_column_text][vc_column_text]St\u00e1hnout odkaz<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top,ppi_remove_padding_bottom” full_width=”narrow_row”][vc_column]

O spole\u010dnosti Belimed AG<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_padding=”ppi_remove_padding_top” full_width=”narrow_row”][vc_column width=”1\/2″][vc_column_text]Spole\u010dnost Belimed AG<\/a> je sv\u011btov\u00fdm l\u00eddrem v oblasti sterilizace a prevence infekc\u00ed ve zdravotnictv\u00ed. D\u00edky inovativn\u00edm \u0159e\u0161en\u00edm, jako jsou my\u010dky-dezinfektory a steriliz\u00e1tory, stanovuje spole\u010dnost Belimed vysok\u00e9 standardy v oblasti l\u00e9ka\u0159sk\u00e9 hygieny. \u0160v\u00fdcarsk\u00e1 spole\u010dnost \u00fazce spolupracuje se zdravotnick\u00fdmi organizacemi a poskytuje nejmodern\u011bj\u0161\u00ed technologie pro bezpe\u010dn\u00e9 a \u00fa\u010dinn\u00e9 v\u00fdrobky.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]
\"Logo<\/figure><\/div>[\/vc_column][\/vc_row]<\/div>","protected":false},"excerpt":{"rendered":"[vc_row ppi_row_padding=\"ppi_remove_padding_top,ppi_remove_padding_bottom\" full_width=\"stretch_row_content_no_spaces\"][vc_column]Pln\u011b integrovan\u00fd: Mobiln\u00ed z\u00e1kaznick\u00fd servis bez p\u0159eru\u0161en\u00ed v m\u00e9di\u00edch[\/vc_column][\/vc_row][vc_row ppi_row_type=\"bg-endeavour\" full_width=\"stretch_narrow_row\"][vc_column width=\"1\/3\"]V\u00fdhody pro z\u00e1kazn\u00edky[vc_column_text]V sad\u011b NEO Mobile Suite sta\u010d\u00ed v\u0161echny \u00fadaje zadat pouze jednou a odpadaj\u00ed probl\u00e9my s rozhran\u00edm. T\u00edm se eliminuj\u00ed zdroje chyb a procesy funguj\u00ed nap\u0159\u00ed\u010d st\u00e1ty.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"]Z\u00e1kazn\u00edk[vc_column_text]Belimed AG[\/vc_column_text]Pr\u016fmysl[vc_column_text]Zdrav\u00ed[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"]Kontaktn\u00ed osoba[vc_column_text]Christian Singer Projektov\u00fd mana\u017eer a senior konzultant, SAP Customer Service Solutions [...]","protected":false},"author":2,"featured_media":0,"parent":6532,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6458","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nBelimed AG: Pln\u011b integrovan\u00fd mobiln\u00ed z\u00e1kaznick\u00fd servis<\/title>\n<meta name=\"description\" content=\"D\u00edky sad\u011b Axians NEO Suite spole\u010dnost Belimed zv\u00fd\u0161ila spokojenost 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