{"id":6381,"date":"2023-01-05T10:58:07","date_gmt":"2023-01-05T09:58:07","guid":{"rendered":"https:\/\/www.neo-suite.de\/mobilni-reseni\/mobilni-zakaznicky-servis\/"},"modified":"2025-02-26T09:40:46","modified_gmt":"2025-02-26T08:40:46","slug":"mobilni-zakaznicky-servis","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/cs\/mobilni-reseni\/mobilni-zakaznicky-servis\/","title":{"rendered":"Mobiln\u00ed z\u00e1kaznick\u00fd servis"},"content":{"rendered":"
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\"Techniker
NEO Mobile: Za\u017eijte excelentn\u00ed slu\u017eby v ter\u00e9nu<\/span>V\u0161echny d\u016fle\u017eit\u00e9 informace pro servisn\u00edho technika na cest\u00e1ch - od \u00fadaj\u016f o z\u00e1kazn\u00edkovi a stroji a\u017e po \u00fadaje o aplikaci.<\/span><\/div><\/div><\/div><\/div><\/div>
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jednoduch\u00e1. lep\u0161\u00ed. pr\u00e1ce<\/div>

Mobiln\u00ed z\u00e1kaznick\u00fd servis s NEO Mobile<\/h2><\/div>[vc_column_text]Vynikaj\u00edc\u00ed mobiln\u00ed z\u00e1kaznick\u00fd servis – to umo\u017e\u0148uje na\u0161e mobiln\u00ed \u0159e\u0161en\u00ed NEO Mobile. Digit\u00e1ln\u00ed asistent poskytne va\u0161emu technikovi v\u0161echny d\u016fle\u017eit\u00e9 informace na cest\u00e1ch na za\u0159\u00edzen\u00ed, kter\u00e9 si zvol\u00ed – a\u0165 u\u017e jde o \u00fadaje o z\u00e1kazn\u00edc\u00edch, nasazen\u00ed nebo stroj\u00edch. Mobiln\u00ed zpracov\u00e1n\u00ed zak\u00e1zek a dokumentace zvy\u0161uje produktivitu va\u0161ich servisn\u00edch t\u00fdm\u016f. <\/span>\r\n\r\nInteligentn\u00ed spr\u00e1va n\u00e1hradn\u00edch d\u00edl\u016f, kter\u00e1 poskytuje “pohled do skladu”, push zpr\u00e1vy pro jednoduchou komunikaci a kontextov\u00e9 hlasov\u00e9 ovl\u00e1d\u00e1n\u00ed usnad\u0148uj\u00ed technik\u016fm ka\u017edodenn\u00ed pr\u00e1ci. Digit\u00e1ln\u00ed formul\u00e1\u0159e a kontroln\u00ed seznamy, jako\u017e i z\u00e1znam m\u011b\u0159ic\u00edch bod\u016f a fotografi\u00ed pro dokumentaci zaji\u0161\u0165uj\u00ed archivaci odolnou v\u016f\u010di auditu. Samostatn\u00e9 pl\u00e1nov\u00e1n\u00ed servisn\u00edch technik\u016f a mo\u017enost vytv\u00e1\u0159en\u00ed a zaznamen\u00e1v\u00e1n\u00ed m\u00edstn\u00edch objedn\u00e1vek na m\u00edst\u011b – to je maxim\u00e1ln\u00ed flexibilita pro mobiln\u00ed z\u00e1kaznick\u00fd servis. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

P\u0159ehled v\u00fdhod mobiln\u00edho z\u00e1kaznick\u00e9ho servisu<\/h2><\/div>[vc_row_inner][vc_column_inner width=”1\/3″]
\"Service<\/figure><\/div>
Lep\u0161\u00ed kvalita slu\u017eeb<\/h5><\/div>[vc_column_text]Mobiln\u00ed p\u0159\u00edstup ke v\u0161em objedn\u00e1vk\u00e1m, syst\u00e9mov\u00fdm \u00fadaj\u016fm a \u00fadaj\u016fm o z\u00e1kazn\u00edc\u00edch usnad\u0148uje zpracov\u00e1n\u00ed objedn\u00e1vek a zvy\u0161uje m\u00edru prvn\u00ed opravy a spokojenost z\u00e1kazn\u00edk\u016f.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Axians<\/figure><\/div>
Efektivn\u011bj\u0161\u00ed procesy poskytov\u00e1n\u00ed slu\u017eeb<\/h5><\/div>[vc_column_text]Bezprobl\u00e9mov\u00e1 integrace do syst\u00e9mu SAP a digit\u00e1ln\u00edho pl\u00e1nov\u00e1n\u00ed zdroj\u016f urychluje a optimalizuje cel\u00fd proces poskytov\u00e1n\u00ed slu\u017eeb a zkracuje faktura\u010dn\u00ed cykly.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″]
\"Axians<\/figure><\/div>
Vy\u0161\u0161\u00ed kvalita dat<\/h5><\/div>[vc_column_text]Digit\u00e1ln\u00ed z\u00e1znam dat na m\u00edst\u011b \u0161et\u0159\u00ed ru\u010dn\u00ed n\u00e1sledn\u00e9 zpracov\u00e1n\u00ed a zabra\u0148uje p\u0159eru\u0161en\u00ed pr\u00e1ce s m\u00e9dii. Validace zabra\u0148uje nespr\u00e1vn\u00fdm z\u00e1znam\u016fm.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_bottom” full_width=”stretch_narrow_row”][vc_column]

Sn\u00edmky obrazovky z aplikace NEO Mobile<\/h2><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-zodiac” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_row_content”][vc_column]
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n
\n \n \"NEO\n <\/a>\n <\/small>\n<\/div>\n<\/div><\/div>
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Kl\u00ed\u010dov\u00e9 funkce pro mobiln\u00ed z\u00e1kaznick\u00fd servis<\/h2><\/div>
\n
\n \"\"
\n Zpracov\u00e1n\u00ed mobiln\u00edch objedn\u00e1vek <\/div>\n
\n V\u0161echny podrobnosti o zak\u00e1zce, syst\u00e9mu a z\u00e1kazn\u00edkovi se zobrazuj\u00ed na map\u011b, v p\u0159ehledov\u00e9m seznamu nebo v kalend\u00e1\u0159i. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Kontroln\u00ed seznamy <\/div>\n
\n Digit\u00e1ln\u00ed mapov\u00e1n\u00ed formul\u00e1\u0159\u016f, z\u00e1znam kontroln\u00edch parti\u00ed, kontroln\u00edch charakteristik a m\u011b\u0159ic\u00edch dokument\u016f <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Logistika materi\u00e1lu <\/div>\n
\n Rezervace\/pl\u00e1novan\u00fd materi\u00e1l, nepl\u00e1novan\u00e1 spot\u0159eba materi\u00e1lu, p\u0159ehled z\u00e1sob <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Zp\u011btn\u00e1 vazba <\/div>\n
\n Evidence pracovn\u00ed doby, cestovn\u00edch \u010das\u016f, vzd\u00e1lenost\u00ed a pau\u0161\u00e1l\u016f (typy slu\u017eeb), jako\u017e i evidence \u010dasu pro t\u00fdmy. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Servisn\u00ed zpr\u00e1vy <\/div>\n
\n Digit\u00e1ln\u00ed servisn\u00ed zpr\u00e1va podepsan\u00e1 z\u00e1kazn\u00edkem a technikem, vytvo\u0159en\u00ed z\u00e1v\u011bre\u010dn\u00e9 zpr\u00e1vy ve form\u00e1tu PDF. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Vlastn\u00ed pl\u00e1nov\u00e1n\u00ed a vytv\u00e1\u0159en\u00ed objedn\u00e1vek <\/div>\n
\n Samostatn\u00e9 pl\u00e1nov\u00e1n\u00ed na z\u00e1klad\u011b viditeln\u00e9ho seznamu po\u017eadavk\u016f cel\u00e9ho t\u00fdmu, vytv\u00e1\u0159en\u00ed nov\u00fdch zak\u00e1zek na m\u00edst\u011b. <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=”narrow_row”][vc_column]

Po\u017eadavky r\u016fzn\u00fdch z\u00e1jmov\u00fdch skupin<\/h2><\/div>\n
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Do procesu poskytov\u00e1n\u00ed slu\u017eeb jsou zapojeny r\u016fzn\u00e9 zainteresovan\u00e9 strany, kter\u00e9 maj\u00ed r\u016fzn\u00e9 po\u017eadavky.<\/p>\n