{"id":6375,"date":"2023-07-25T21:50:18","date_gmt":"2023-07-25T19:50:18","guid":{"rendered":"https:\/\/www.neo-suite.de\/mobilni-reseni\/vzdalena-sluzba\/"},"modified":"2025-02-26T09:26:36","modified_gmt":"2025-02-26T08:26:36","slug":"vzdalena-sluzba","status":"publish","type":"page","link":"https:\/\/www.neo-suite.de\/cs\/mobilni-reseni\/vzdalena-sluzba\/","title":{"rendered":"Vzd\u00e1len\u00e1 slu\u017eba"},"content":{"rendered":"
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\"Axians
Servis na d\u00e1lku: odborn\u00e9 znalosti na m\u00edst\u011b<\/span>Pomoc\u00ed funkce Remote Guidance m\u016f\u017eete vizu\u00e1ln\u011b propojit odborn\u00edky, techniky a koncov\u00e9 u\u017eivatele po cel\u00e9m sv\u011bt\u011b. Self Guidance umo\u017e\u0148uje va\u0161im technik\u016fm vizualizovat u\u017eite\u010dn\u00e9 znalosti p\u0159\u00edmo na za\u0159\u00edzen\u00edch a syst\u00e9mech. <\/span><\/div><\/div><\/div><\/div><\/div>
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jednodu\u0161e. l\u00e9pe. pou\u010dit.<\/div>

Virtu\u00e1ln\u00ed podpora pro technika<\/h3><\/div>[vc_column_text]Dynamika technologick\u00e9ho v\u00fdvoje a postupuj\u00edc\u00ed digitalizace vy\u017eaduje \u00fapravy v organizaci pr\u00e1ce a v kvalifikaci kvalifikovan\u00fdch pracovn\u00edk\u016f. Inovativn\u00ed technologie, jako je roz\u0161\u00ed\u0159en\u00e1 realita a nov\u00e9 formy spolupr\u00e1ce, nab\u00edzej\u00ed obrovsk\u00fd potenci\u00e1l zm\u011bnit zp\u016fsob spolupr\u00e1ce lid\u00ed a stroj\u016f, dlouhodob\u011b zefektivnit procesy a zav\u00e9st nov\u00e9 digit\u00e1ln\u00ed obchodn\u00ed modely ve slu\u017eb\u00e1ch. D\u00edky slu\u017eb\u011b NEO Expert Service<\/strong> m\u016f\u017eete sv\u00fdm technik\u016fm poskytnout dokumentaci prost\u0159ednictv\u00edm roz\u0161\u00ed\u0159en\u00e9 reality nebo se \u017eiv\u011b spojit s pracovn\u00edkem na m\u00edst\u011b a \u0159e\u0161it probl\u00e9my na d\u00e1lku.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]

NEO Expert Service - p\u0159ehled v\u00fdhod<\/h2><\/div>
\n
\n \"\"
\n Zv\u00fd\u0161en\u00ed produktivity zv\u00fd\u0161en\u00edm m\u00edry prvn\u00edch oprav <\/div>\n
\n Technik je schopen probl\u00e9m okam\u017eit\u011b odstranit. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Roz\u0161\u00ed\u0159en\u00ed dostupn\u00e9 s\u00edt\u011b slu\u017eeb <\/div>\n
\n Rychlej\u0161\u00ed odezva a dostupnost pro z\u00e1kazn\u00edky. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Samoobsluha pro z\u00e1kazn\u00edky <\/div>\n
\n P\u0159\u00edm\u00fd p\u0159\u00edstup k odborn\u00fdm znalostem pro jednoduch\u00e9 \u0159e\u0161en\u00ed probl\u00e9m\u016f (nap\u0159. n\u00e1vody, kontroln\u00ed seznamy). <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n \u017d\u00e1dn\u00e9 z\u00e1vislosti <\/div>\n
\n Zam\u011bstnanc\u016fm s odborn\u00fdmi znalostmi. N\u00e1kladn\u00e9 \u0161kolic\u00ed programy pro nov\u00e9 zam\u011bstnance ji\u017e nejsou nutn\u00e9. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Technologie jako pomoc v dob\u011b krize <\/div>\n
\n Vzd\u00e1len\u00e9 slu\u017eby v dob\u011b slu\u017eby Corona. <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” ppi_row_padding=”ppi_remove_padding_bottom” full_width=”stretch_narrow_row”][vc_column]

Na\u0161e nab\u00eddka: Test AR v provozu<\/h3><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” ppi_row_padding=”ppi_remove_padding_top” full_width=”stretch_narrow_row”][vc_column width=”2\/3″][vc_column_text]\r\n
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\r\n
\r\n\r\nChcete si vyzkou\u0161et na\u0161i slu\u017ebu NEO Expert? Poskytneme v\u00e1m dv\u011b mobiln\u00ed u\u017eivatelsk\u00e9 licence a odpov\u00eddaj\u00edc\u00ed hardware na \u0161est t\u00fddn\u016f. \u0158e\u0161en\u00ed pro v\u00e1s nastav\u00edme, sezn\u00e1m\u00edme v\u00e1s s n\u00edm a b\u011bhem testovac\u00ed f\u00e1ze budeme poskytovat podporu va\u0161im u\u017eivatel\u016fm.\r\n\r\nCena: 8 000 \u20ac plus DPH, v\u010detn\u011b cestovn\u00edch n\u00e1klad\u016f<\/strong>\r\n\r\nV\u00edce informac\u00ed o na\u0161\u00ed nab\u00eddce ochutn\u00e1vek roz\u0161\u00ed\u0159en\u00e9 reality a dal\u0161\u00ed informace o roz\u0161\u00ed\u0159en\u00e9 realit\u011b ve slu\u017eb\u00e1ch naleznete v na\u0161em stru\u010dn\u00e9m \u00favodu.\r\n\r\n \r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]
\"NEO-Expert-Service<\/figure><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

Hlavn\u00ed funkce<\/h2><\/div>
\n
\n \"\"
\n D\u00e1lkov\u00e9 ovl\u00e1d\u00e1n\u00ed \u00fadr\u017eby <\/div>\n
\n Kontrola a akceptace specifikovan\u00fdch extern\u00edch test\u016f. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Z\u00e1kaznick\u00e1 podpora <\/div>\n
\n Vzd\u00e1len\u00e9 slu\u017eby prvn\u00ed \u00farovn\u011b pro z\u00e1kazn\u00edky. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Znalostn\u00ed b\u00e1ze <\/div>\n
\n Dokumenty, servisn\u00ed p\u0159\u00edpady, strojov\u00e1 dokumentace a pracovn\u00ed postupy. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n Propojen\u00ed extern\u00edch a intern\u00edch poskytovatel\u016f slu\u017eeb <\/div>\n
\n Servisn\u00ed technici, kte\u0159\u00ed maj\u00ed p\u0159\u00edstup k odborn\u00fdm znalostem. <\/div>\n <\/div>\n<\/div>\n\n
\n \"Pr\u016fvodce
\n Vzd\u00e1len\u00e9 mont\u00e1\u017en\u00ed slu\u017eby <\/div>\n
\n Podpora p\u0159i instalaci, p\u0159ej\u00edmce a uveden\u00ed do provozu. <\/div>\n <\/div>\n<\/div>\n\n
\n \"\"
\n \u017d\u00e1dost o vstupenku <\/div>\n
\n Vytv\u00e1\u0159en\u00ed a spr\u00e1va tiket\u016f. <\/div>\n <\/div>\n<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

Reference na sadu NEO Suite<\/h2><\/div>
\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

Procesy z\u00e1kaznick\u00e9ho servisu byly d\u0159\u00edve mapov\u00e1ny pro ka\u017edou zemi zvl\u00e1\u0161\u0165. N\u011bmeck\u00e1 pobo\u010dka pracuje s Microsoft Dynamics CRM, zat\u00edmco \u0161v\u00fdcarsk\u00e1 pobo\u010dka pl\u00e1nuje objedn\u00e1vky pomoc\u00ed Excelu. V d\u016fsledku toho mohl proces a\u017e po fakturaci trvat t\u00fddny. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

100 prodejn\u00edch m\u00edst po cel\u00e9m sv\u011bt\u011b, v\u00edce ne\u017e 800 servisn\u00edch technik\u016f rozm\u00edst\u011bn\u00fdch po cel\u00e9m sv\u011bt\u011b a mnohokr\u00e1t prodan\u00e9 produkty. To vede ke slo\u017eit\u00e9 servisn\u00ed struktu\u0159e. S pomoc\u00ed komplexn\u00edho z\u00e1kaznick\u00e9ho servisu v\u0161ak spole\u010dnost H\u00f6rmann dok\u00e1\u017ee bez probl\u00e9m\u016f vyhov\u011bt po\u017eadavk\u016fm. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

Spole\u010dnost FairNetz GmbH hledala \u0159e\u0161en\u00ed pro \u0159\u00edzen\u00ed pracovn\u00ed s\u00edly pro pl\u00e1nov\u00e1n\u00ed zam\u011bstnanc\u016f. NEO Mobile nab\u00edz\u00ed snadn\u00e9 ovl\u00e1d\u00e1n\u00ed a rychlou synchronizaci. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"DB\" <\/div>\n
\n
\n

M\u00edsto Excelu nyn\u00ed mana\u017ee\u0159i oblast\u00ed ve spole\u010dnosti DB Station&Service AG pou\u017e\u00edvaj\u00ed inteligentn\u00ed n\u00e1stroj pro pl\u00e1nov\u00e1n\u00ed cykl\u016f (ZPT) zalo\u017een\u00fd na syst\u00e9mu SAP Fiori, kter\u00fd je p\u0159izp\u016fsoben jejich po\u017eadavk\u016fm na ro\u010dn\u00ed pl\u00e1nov\u00e1n\u00ed \u00fadr\u017eby a \u0159\u00edzen\u00ed metra.<\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"koenig-neurath\" <\/div>\n
\n
\n

Jedn\u00edm z kl\u00ed\u010dov\u00fdch faktor\u016f \u00fasp\u011bchu spole\u010dnosti K\u00f6nig + Neurath AG jsou tradi\u010dn\u011b intenzivn\u00ed vztahy se z\u00e1kazn\u00edky, kter\u00e9 ji\u017e nebyly podporov\u00e1ny pou\u017e\u00edvan\u00fdm syst\u00e9mem CRM.<\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Loewen <\/div>\n
\n
\n

Spole\u010dnost L\u00d6WEN Entertainment cht\u011bla zav\u00e9st mobiln\u00ed syst\u00e9m pro \u0159\u00edzen\u00ed pracovn\u00ed s\u00edly. Spole\u010dnost hledala \u0159e\u0161en\u00ed bez naru\u0161en\u00ed syst\u00e9mu. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Komun\u00e1ln\u00ed <\/div>\n
\n
\n

P\u0159ed dev\u00edti lety za\u010daly Stadtwerke Bielefeld poprv\u00e9 pracovat s "mobiln\u00ed \u00fadr\u017ebou". Dnes je 90 % v\u0161ech mobiln\u00edch proces\u016f podporov\u00e1no elektronicky. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Viessmann\" <\/div>\n
\n
\n

Bylo t\u0159eba zav\u00e9st konzistentn\u00ed pracovn\u00ed postup p\u0159i zpracov\u00e1n\u00ed objedn\u00e1vek. Aby toho spole\u010dnost Viessmann dos\u00e1hla, za\u010dala v\u0161echny procesy standardizovat pomoc\u00ed NEO Mobile. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

\n
\n
\n
\n \"Logo <\/div>\n
\n
\n

Efektivn\u00ed digit\u00e1ln\u00ed dokumentace: jedno digit\u00e1ln\u00ed rozhran\u00ed m\u00edsto 150 formul\u00e1\u0159\u016f: D\u00edky mobiln\u00edmu \u0159e\u0161en\u00ed od poskytovatele ICT slu\u017eeb Axians mohou mont\u00e9\u0159i ve St\u00e4dtische Werke Magdeburg vypl\u0148ovat dokumentaci bez pap\u00edru. \u0158e\u0161en\u00ed NEO Mobile pro spr\u00e1vu slu\u017eeb v ter\u00e9nu nab\u00edz\u00ed je\u0161t\u011b v\u00edce v\u00fdhod. <\/p> Pro informaci<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div><\/div>

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M\u00e1te n\u011bjak\u00e9 ot\u00e1zky?<\/h2>

Spojte se s n\u00e1mi!<\/h3><\/div>[\/vc_column][\/vc_row][vc_row ppi_row_type=”bg-lightgrey” full_width=”stretch_narrow_row”][vc_column]